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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Prices should say that they start at $6 for example. How I went from paying what is advertised as $6 to include prescription frame turned into $34 glasses after choosing the most basic option.
Easy to use order methods, received exactly what I ordered, really loving the Olsen frames
I've gotten quite a few glasses from eyebuy direct, which tend to be fairly durable. The broad selection of styles makes this one of the top places I visit when looking for a new pair. I usually end up with a few.
So far, I've gotten 6 pairs of glasses from EyeBuyDirect and currently have 2 more on the way, and I'm still like blown away every time I get a new pair. I was hesitant at first about ordering prescription glasses online but EyeBuyDirect has completely changed that for me. I used to spend hundreds of dollars on one pair of glasses and now that I've been going through EyeBuyDirect, the concept of spending even half that on glasses is ridiculous. EyeBuyDirect is THE BEST! They get my prescription perfect every time, the quality of the lenses and frames amazing especially for the price, and they always ship so fast! I've gotten all of my glasses within a 6 days of ordering them.
I have been ordering my glasses via Eyebuy direct and every time its been super sleek and easy to find a pair that I like and apply my prescription and order my glasses.
It's so easy to order online with EyeBuyDirect, great choices of frames and the best part is the affordable prices.
Good fashionable glasses they have affordable options and versatile looks
I sent over my exact prescription from my dr and bought 2 pair can't see out of either pair. Horrible
So glad this site exists. Our insurance doesn't cover eyeglasses and stores are so expensive. You can easily spend $300 on one pair.
I love these products! Price is fabulous. I am ordering kids glasses so I need them fast and cheap!
Was better regarding the tint options, makes no sense to pay +50 for just a tint in my single vision lens
It's been a while since I've ordered but the process was very helpful
It took three weeks to receive them despite reassurances that they would be quickly delivered. I tracked it and it said "weather delays" even though my neighbor received hers eyeglasses in 3 days. I kept getting "how do you like your glasses" emails Even though I hadn't received them yet.
I can get 3 pairs for the price at LensCrafters. Took a little trial and error for sizing.
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I tried prescriptions and purchases from local stores for reading glasses. EyeBuyDirect is not just convenient and less expensive, it's quality and precision is really good.
Had to get replacement and now they are cracking again. Like them but...
Glasses are always affordable and they deliver quick that's what I like about this place
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo