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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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We appreciate the good products at lower prices and fast delivery.
Items were great fit and as picture looked great happy with product.
I get so many compliments on my glasses from this company & I tell everyone.
I enjoyed working with the website and trying on glasses. Purchasing was easy and adding the prescription was as well
I've been a customer for years, I've purchased MANY frames from eyebuydirect, and I've always had a positive experience.
Great service, very good deal. Why spend $1000 at your eye doctors when you get these for fraction of the price.
Pick the frames.
Input script info.
Pay for order and wait for shipment.
Open mailed package, try on, perfect fit and lenses.
What more can one ask.
This has been a simpler process and less time consuming than going to an optical shop, trying frames on and dealing with people there.
I ordered a pair of glasses with the wrong PD number. Did not have a problem with returning and getting a brand new ones.
Said shipping was free and was charged for shipping, also couldn't use no discounts code when I got a text message with a discount code that I could use with the glasses I ordered.
I've ordered multiple pairs and they always exceed my expectations. They are always durable when it comes to their product. They are always great when it comes to communication and delivery
Best glasses for the price! Really impressed with the glasses that I have purchased and now buying sunglasses.
I've ordered my glasses here for over 10 years. Even when I try to go into a store to find glasses, I usually just end up coming back to EBD. Good prices and quality frames, lenses and service.
I love how easy it is to buy eyeglasses! I can get several different kind for my entire family.
You can get a new pair for each outfit and it's great! And they don't cost much.
I had a small problem with my order that was quickly resolved
Arrive on time and in good conditions. Very satisfied! 🥰🥰🥰🥰
Lots of cute frames, but Zenni has some cheaper prices. I hate that the pair I really wanted only came in single vision.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo