business logo of Eyebuydirect

EyebuydirectReviews 14,631

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,576
value
5,188
shipping
5,188
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

243,454 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Jorge W.
Unfollow Jorge W.
Share Review
Report Review

Reliable
April 2, 2025

I received exactly what I was expecting. Fast shipping and excellent prices

Date of experience: October 23, 2023
Missouri
1 review
0 helpful votes
Follow Beth G.
Unfollow Beth G.
Share Review
Report Review

We appreciate the good products at lower prices and fast delivery.

Date of experience: March 23, 2025
New Hampshire
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

Easy!
April 1, 2025

I love my glasses! Easy to browse, a snap to order. Great selection.

Date of experience: March 22, 2025
Virginia
1 review
0 helpful votes
Follow Melanie S.
Unfollow Melanie S.
Share Review
Report Review

Fast delivery
April 1, 2025

Items were great fit and as picture looked great happy with product.

Date of experience: June 25, 2023
Massachusetts
1 review
0 helpful votes
Follow Sharese J.
Unfollow Sharese J.
Share Review
Report Review

Very affordable frames
April 1, 2025

I get so many compliments on my glasses from this company & I tell everyone.

Date of experience: March 22, 2016
California
1 review
0 helpful votes
Follow Denise S.
Unfollow Denise S.
Share Review
Report Review

Easy and affordable
April 1, 2025

I enjoyed working with the website and trying on glasses. Purchasing was easy and adding the prescription was as well

Date of experience: March 22, 2025
Connecticut
1 review
0 helpful votes
Follow Sarah O.
Unfollow Sarah O.
Share Review
Report Review

So easy!
April 1, 2025

Affordable option to the eye doctor, was looking for an easy alternative.

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
Follow Amy E.
Unfollow Amy E.
Share Review
Report Review

Always a pleasant experience
April 1, 2025

I've been a customer for years, I've purchased MANY frames from eyebuydirect, and I've always had a positive experience.

Date of experience: March 22, 2025
Michigan
1 review
0 helpful votes
Follow Grace B.
Unfollow Grace B.
Share Review
Report Review

Amazing
April 1, 2025

This was my first time getting glasses in so long, so high quality! I love how i can save so much too

Date of experience: March 22, 2025
Massachusetts
1 review
0 helpful votes
Follow Wayne C.
Unfollow Wayne C.
Share Review
Report Review

Great price
April 1, 2025

Great service, very good deal. Why spend $1000 at your eye doctors when you get these for fraction of the price.

Date of experience: March 22, 2025
Oregon
1 review
0 helpful votes
Follow Kristina A.
Unfollow Kristina A.
Share Review
Report Review

Pick the frames.
Input script info.
Pay for order and wait for shipment.
Open mailed package, try on, perfect fit and lenses.
What more can one ask.
This has been a simpler process and less time consuming than going to an optical shop, trying frames on and dealing with people there.

Date of experience: February 3, 2025
Virginia
1 review
0 helpful votes
Follow Daniel A.
Unfollow Daniel A.
Share Review
Report Review

Great experience
March 31, 2025

I ordered a pair of glasses with the wrong PD number. Did not have a problem with returning and getting a brand new ones.

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
Follow Nidia C.
Unfollow Nidia C.
Share Review
Report Review

Couldn't use no discount code
March 31, 2025

Said shipping was free and was charged for shipping, also couldn't use no discounts code when I got a text message with a discount code that I could use with the glasses I ordered.

Date of experience: March 21, 2025
Colorado
1 review
0 helpful votes
Follow Josue A.
Unfollow Josue A.
Share Review
Report Review

I've ordered multiple pairs and they always exceed my expectations. They are always durable when it comes to their product. They are always great when it comes to communication and delivery

Date of experience: March 21, 2025
Arizona
1 review
0 helpful votes
Follow Alexis S.
Unfollow Alexis S.
Share Review
Report Review

Great product for the price
March 31, 2025

Best glasses for the price! Really impressed with the glasses that I have purchased and now buying sunglasses.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

I've ordered my glasses here for over 10 years. Even when I try to go into a store to find glasses, I usually just end up coming back to EBD. Good prices and quality frames, lenses and service.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
Follow Chennell S.
Unfollow Chennell S.
Share Review
Report Review

Easy!
March 31, 2025
Updated review

I love how easy it is to buy eyeglasses! I can get several different kind for my entire family.

Date of experience: March 21, 2025

Love this place
March 14, 2025
Previous review

You can get a new pair for each outfit and it's great! And they don't cost much.

Date of experience: March 4, 2025
New Jersey
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Had a small problem with my order
March 31, 2025

I had a small problem with my order that was quickly resolved

Date of experience: March 21, 2025
Puerto Rico
1 review
0 helpful votes
Follow Melanie M.
Unfollow Melanie M.
Share Review
Report Review

Beautiful!
March 31, 2025

Arrive on time and in good conditions. Very satisfied! 🥰🥰🥰🥰

Date of experience: March 7, 2025
Texas
1 review
0 helpful votes
Follow Kelsey T.
Unfollow Kelsey T.
Share Review
Report Review

Nice glasses
March 30, 2025

Lots of cute frames, but Zenni has some cheaper prices. I hate that the pair I really wanted only came in single vision.

Date of experience: March 20, 2025