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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Rhode Island
1 review
0 helpful votes
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Quality Glasses at a Nice Price
April 4, 2025

The first pair of glasses I purchased from eyebuydirect.com were well made, worked perfectly, and were delivered quickly. Keep up the great work.

Date of experience: March 25, 2025
South Carolina
1 review
0 helpful votes
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Very easy process!
April 4, 2025

The experience was very smooth and enjoyable. The site was very easy to navigate and so was the checkout process.

Date of experience: March 18, 2025
New Hampshire
1 review
0 helpful votes
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So Good!
April 4, 2025

Good so far! I have 2 pairs being made, can't wait to get them!

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Promo coupons are deceptive
April 4, 2025

A 2-for-1 offer flashed on my email. By the time i got thru the ordering process and got to the cart it became apparent it didnt aplly, nor did 15% off, or even free shipping.

What a reward for a returning customer.

Date of experience: March 25, 2025
New Jersey
1 review
0 helpful votes
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Great selection of frames
April 4, 2025

Money back guarantee helps to make this a YES! Nothing to lose.

Date of experience: March 25, 2025
Washington
1 review
0 helpful votes
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Love this site!
April 4, 2025

Love the features, love the interface, love the choices! Recommend!

Date of experience: March 25, 2025
California
2 reviews
0 helpful votes
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This is my 5th order
April 4, 2025

The glasses don't last long but I guess that's the point right?

Date of experience: March 25, 2025
Missouri
1 review
0 helpful votes
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Excellent Customer Service
April 4, 2025

USPS lost my order, but they promptly sent out a new pair. The prescription is great and I love my new glasses.

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Good
April 4, 2025

Always been excellent quality, chose to buy from this site again

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Used them for 10+ years
April 4, 2025

Literally the most reliable place for glasses I can actually see through. Pairs last a long time with constant use. Will continue recommending to everyone and using myself.

Date of experience: March 25, 2025
Georgia
1 review
0 helpful votes
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Great Quality, Fast shipping
April 3, 2025

I have purchased 7 pairs from Eyebuydirect and each experience has been great

Date of experience: March 17, 2025
Texas
1 review
0 helpful votes
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Always left satisfied
April 3, 2025

Ordered glasses and they came on time, I am still wearing them.

Date of experience: January 12, 2023
Cyprus
1 review
0 helpful votes
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Very good experience would recommend to family and friends

Date of experience: March 24, 2025
New Hampshire
1 review
0 helpful votes
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Fast and easy
April 3, 2025

Ordered many times, always happy with the product and service

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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I love the glasses
April 3, 2025

Wonderful, Is was easy to order the frames that I want. I love the the ones that I ordered

Date of experience: March 24, 2025
North Carolina
1 review
0 helpful votes
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Great Glasses
April 3, 2025

The glasses I received where well made and inexpensive I will purchase from them again.

Date of experience: March 24, 2025
Ohio
1 review
0 helpful votes
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Very good service
April 3, 2025

Site is very easy to use, many glasses to choose from, many nice styles

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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Ordering another pair since my last ones were so great from here. I really like the blue light blocking option.
I've used zeelool and Zenni, but this company is consistently good

Date of experience: March 24, 2025
Ohio
1 review
0 helpful votes
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I love Eyebuydirect
April 3, 2025

I own probably 15 pairs of glasses from here and will continue to buy more. They're good quality and I love every pair I have

Date of experience: March 24, 2025
Tennessee
1 review
0 helpful votes
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Customer service is wonderful. I made a mistake but there were no question asked and I could return for the correct prescription

Date of experience: March 24, 2025