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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The first pair of glasses I purchased from eyebuydirect.com were well made, worked perfectly, and were delivered quickly. Keep up the great work.
The experience was very smooth and enjoyable. The site was very easy to navigate and so was the checkout process.
A 2-for-1 offer flashed on my email. By the time i got thru the ordering process and got to the cart it became apparent it didnt aplly, nor did 15% off, or even free shipping.
What a reward for a returning customer.
Money back guarantee helps to make this a YES! Nothing to lose.
Love the features, love the interface, love the choices! Recommend!
The glasses don't last long but I guess that's the point right?
USPS lost my order, but they promptly sent out a new pair. The prescription is great and I love my new glasses.
Literally the most reliable place for glasses I can actually see through. Pairs last a long time with constant use. Will continue recommending to everyone and using myself.
I have purchased 7 pairs from Eyebuydirect and each experience has been great
Very good experience would recommend to family and friends
Ordered many times, always happy with the product and service
Wonderful, Is was easy to order the frames that I want. I love the the ones that I ordered
The glasses I received where well made and inexpensive I will purchase from them again.
Site is very easy to use, many glasses to choose from, many nice styles
Ordering another pair since my last ones were so great from here. I really like the blue light blocking option.
I've used zeelool and Zenni, but this company is consistently good
I own probably 15 pairs of glasses from here and will continue to buy more. They're good quality and I love every pair I have
Customer service is wonderful. I made a mistake but there were no question asked and I could return for the correct prescription
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo