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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Arizona
1 review
0 helpful votes
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Nice sunglasses
April 8, 2025

Received quickly, nice looking sunglasses. Wish they came I size large.

Date of experience: March 29, 2025
Florida
1 review
0 helpful votes
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Excelente la calidad del producto
April 8, 2025

Me gusta el servicio y la calidad de los lentes, son precisos y mejoro mi vista

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Product not working as advertised
April 8, 2025

Glasses were returned after photocromatic lenses not getting darker when exposed to sunlight. The glasses with the correct lenses are taking a lot longer than expected to be shipped back, almost to the point that I want to cancel the order all together. No communication at all from customer service.

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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This is my third time ordering from eye buy direct and I love them so much!

Date of experience: March 29, 2025

Great!
June 2, 2024
Previous review

Great! Quick and easy!

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Yes
April 8, 2025

Love love love love love love love love love love love love love

Date of experience: March 29, 2025
Florida
1 review
0 helpful votes
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Shipping
April 8, 2025

Shipping changed! Free shipping should be offered for free after a certain amount.

Date of experience: March 29, 2025
Montana
1 review
0 helpful votes
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Please give me code
April 7, 2025
Updated review

I buy all my cute glasses frames from here! The best and they deliver fast

Date of experience: March 28, 2025

Great glasses
April 5, 2024
Previous review

Great glasses

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Good selection
April 7, 2025

Nice designs and prompt action on orders and quick delivery

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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Thanks for asking... I can't link my old account to this one... so no history to review, but thanks for wasting my time with zero compensation.

Date of experience: January 1, 2023
North Carolina
1 review
0 helpful votes
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Cheap, quality sunglasses!
April 7, 2025

I got my glasses quickly and they didn't cost an arm and a leg!

Date of experience: November 2, 2023
District of Columbia
1 review
0 helpful votes
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Half of the cost of the stores
April 7, 2025

Easy to navigate and the prices can't be beat. I alone pat $650 at the store when I remember this website. Less than half

Date of experience: March 28, 2025
Colorado
1 review
0 helpful votes
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Love the try on feature and the selection of small sized frames!

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Convenient and Affordable
April 7, 2025

I love ordering from Eye Buy Direct because they have such cute options for eye wear at an affordable price!

Date of experience: March 7, 2025
Maryland
1 review
0 helpful votes
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Wonderful
April 7, 2025

Great overall. I am very pleased with the options that are offered.

Date of experience: April 4, 2025
Arizona
1 review
0 helpful votes
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Affordable!
April 6, 2025

I absolutely love the glasses here they're so affordable and help in a pinch.

Date of experience: March 27, 2025
Georgia
1 review
0 helpful votes
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I've been a customer of EyeBuyDirect for years and have never been disappointed. Their prices are awesome and their glasses, frames and lenses, are high quality. I've purchased glasses for my family and referred friends. Everyone that has tried them is very satisfied!

Date of experience: March 27, 2025
Indiana
1 review
0 helpful votes
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The lenses are perfect and the frames are very lightweight. However the frames (of course I went cheap with them :() have made spots show up on my nose and top of ears because they are shaped odd. I have to be able to see so, I'm still wearing them mostly however have to take them off several times a day to let my nose and ears rest.

Date of experience: March 27, 2025
Oregon
1 review
0 helpful votes
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Excellent service
April 6, 2025

The site was very intuitive and easy to use and navigate. However, I had made a mistake in my prescription during my original order and the service agent not only helped get my return processed quickly, they also put in the new order for my glasses with the correct prescription during the call. My new glasses came in quickly and they are exactly what I was hoping for.

Date of experience: March 18, 2025
Arizona
1 review
0 helpful votes
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Always responsive if you have question or problems with glasses. I'vd orders from them for years.

Date of experience: March 27, 2025
Canada
1 review
0 helpful votes
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Satisfaction guaranteed
April 6, 2025

Eye buy direct made sure I was a satisfied customer by replacing my glasses after I entered my prescription incorrectly. I so appreciate this and customer service was so helpful in correcting my perception.

Date of experience: March 27, 2025