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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've had two pairs break in less than 3 months of having them. Specifically, the wired ones. The lens pops out or the screw falls off.
The frame is spectacular, the lens is useless, it looks like a magnifying glass, it's a very poor job.
Always love my glasses, never had issues. And they get here in a good amount of time!
Satisfied with purchasing and quality of products. Easy navigation of site
We have ordered many pairs of glasses from Eyebuydirect and have never had any problems. When we've had any issues customer service has been responsive and helpful. Great shopping experience!
Find what you like, try them on, and checkout. Prices better than a local eyeglass place.
They are very affordable and cheaper than the store. They also have a large variety.
Easy to Apply from my prescription … consistency, The survey is too long
Glasses are great. Shipping cost should be included in customer order
My previous experience was good I have no complains at all. I have a cash money problem, and this price point helps me acquire eye wear that is suitable for my lifestyle
I bought 2 pair of glasses with the same prescription. The Days model was and is perfect but this time the same prescription used with the Palo Alto frames/lenses were a problem. I have purchased this frame at least 3-4 times with no problem but the last time my vision was blurry when wearing them. I returned them for a refund.
I never have a bad experience with eye buy direct. My glasses are always quickly delivered to me and such great quality.
Always ordered from Eye Buy Direct for many years now. I wear my glasses too much so they break but I always try new styles here.
Always a pleasure, very easy and accessible. Great customer service as always
I purchased the wrong size glasses by mistake and talked to the Chat agent on the website. After a short conversation, they had already refunded my card the difference of the new pair and started my order. They sent me a shipping label that I put right back on the box and sent the first pair back. About 4 days later I had my replacement pair in hand. No hassle, no stress, just a nice- easy process. This was 100% my error, but they fixed it super fast and handled everything so well. Thank you Eyebuydirect!
Glasses are very stylish, super affordable and the inventory is endless.
The discounts have too many terms and conditions. I ended up only getting 1 pair of sunglasses instead of another pair to take advantage of the BOGO because it excluded half the site since most styles were 20% off. Just annoying. Also, the BOGO is misleading, you arent buying 1, getting 1 free, because you are still paying for the lenses, prescription, etc. Just poor advertising all around.
Very easy to shop and add my prescription. I was able to shop online without the pressure from a salesperson.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members