Overview
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The glasses were easy to order. I was able to speak with a customer representative about the lenses that were available. The glasses were good quality. The only thing I would change is to try them on first.
I love the styles. I think it's ridiculous to pay a lot of money for frames if you're Needing to replace them constantly. This really helps with my budget. They're nice glasses
Great selection and prices for progressives! Don't think i could buy anywhere else now. Unfortunately they were off a little so had to return them for exchange. Waiting on the new pair!
I could not use the promo code that I was texted which was extremely frustrating, but eventually found a code in my account.
Glasses look perfect, i previously had a pair with black tinted lenses but those were unfortunately stolen so i bought a new pair with pink tint and love them!
This is my 4th pair of glasses from Eyebuydirect. Always a happy customer! I will definitely be back for another pair.
Love the site! Easy to navigate, prices are great. This is my 3rd pair of glasses. Thanks!
It was nice to try on before purchase. I have had them for a few weeks and they are a bit tight. Sucking it up for now, but I am wondering how to adjust.
Will be able to answer better after glasses arrive :)
The ordering was easy, and they kept me updated throughout the whole process, from ordering to delivery. The glasses fit very well, and are comfortable to wear
I have been raving about how much I love my glasses from eyebuydirect! You will definitely get more orders from my referrals I am sure. I also plan to order again.
This website is easy to navigate and a delightful experience. I am about to recommend to a friend!
Fast shipping, great cheap glasses. 100% satisfied! Took like 13 days to recieve them after i ordered them.
Had agreat experience, customer service was great to deal with. Recommend 100% Lots of great styles and sales
After I pointed out that the glasses I received were not totally satisfying, I was offered the choice to have a new pair with a slightly different prescription or the money back. I chose to get a new pair and the service was unbelievable fast, the person on the phone very kind and I got what I needed, BRAVO!
Receive them quicker than anticipated and they are great quality! Definitely going to be adding to my collection now that I know they fit so well
So easy, felt like scrolling on Instagram
Ordering is so easy once you find the frame you like... that's the hard part! I love the frames I chose; they fit really well and look great.
So many choices but I finally landed on one!
Interesting and welcoming. Easy to follow through and having the right specifications. It is highly recommended.
Easy to order and fast shipping. Got my prescription right unlike other companies. I will most likely buy from here again in the future.
New to this site. I hope these glasses look great on me and that they get the lenses right unlike other companies. I'm excited to receive them.
Easy to order, frames are sturdy. Progressive lenses as good as I've ever had. Comfortable, middle weight, fit well.
Very easy to order. Came in on time and fits perfectly. I am looking at sunglasses for now but will not be my last purchase.
Fast shipping and product is perfect. Lens tint is fantastic. Good fit and really great price. Will gladly use eyebuydirect again
Great customer service from you guys on my last order!
I love my new eyeglasses! They were half the price I usually pay for my prescription eyeglasses but just as good quality.
So far so good! I'll know for sure when I get the glasses.
Fast delivering and my eyeglasses are very comfortable too. And I'll keep ordering my eyeglasses for myself and my family.
Website very easy to use. Thanks. My glasses are very comfortable. I'm haven't ha to get anything adjusted. I got transitions on these glasses and I'm so happy the way they work. They just seem to darken and lighten perfectly when I need them to. I haven't had anything like this since I used polarized lenses back in the day and I hated those. I couldn't be happier with my new glasses. Thanks.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members