On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Always love shopping on extreme terrain for my husband, always has nice things for his Jeep and truck. If we ever need a certain part, we always order from EXT!
Exactly what I needed. Customer photos and reviews really helped
Had problems with getting PayPal payment plan to buy item online. Needs to be easier to apply to buy item. Since I couldn't I had to pay with credit card instead of installment payments.
The 2-3 days delivery have improved better than previous delivery in October.
Your salesman helped me exactly what I wanted He helped me very much
The order process was good. Talked with a sales associate t{ make sure that the parts I was ordering were compatible and they got me a $30 discount code for the order. The only problem is that 2 of the plastic sliders on the spring alignment guide were broken and 1 I found out in the street in front of my house. Otherwise I love the parts and order process. Thank you
Need to make it so customer can access the product description and item number from the cart screen
User friendly. Receiving to much spam from your company since buying from you.
I'm new to the "Jeep" arena and am quickly learning how to enhance and customize my ride. Extreme Terrain has the quality products available at reasonable prices! Only place I'll shop for my offroad parts and accessories!
The ordering experience was fast and very easy. Bumper was shipped quickly only took 4 days to receive. Unfortunately it did arrive with some damage to the painted coating but now dents. I wish they would send a touch up kit for small damage.
Have not had a chance to install it yet.
Should have coupons for those who purchase on next purchase
Ordered the Weathertech mud flaps for the correct year and bumper but turns out Weathertech makes two mounting options. The front were perfect, the rear would not work. Easy to return just the rear and Extreme Terrain is tracking down the replacement. Easy to work with.
Ordered a Redrock Grille Guard, it showed up in one business day as advertised. Had a question regarding compatibility with front sensors, customer service rep at Extreme Terrain was extremely helpful.
They can not ship the purchases correctly. Once again half an order arrived. When confronted they claim, just send more money. Sounds a lot like extortion or is it simply a scam. Such a sad business model!
Once again half an order shipped. Will be returning for final time. Will never use this company ever again. 3 strikes and your out. Hopefully people will know how bad you are and you will fail pathetically.
Fast shipping, great products, fair prices. The selections of products are fantastic. Great way to outfit a Tucoma.
The on-line chat was great, it really helped with making sure I got the right product!
I know nothing about cars yet I have very strong opinions so being able to call for help was great! I was able to share what was important to me and was given options for my new bumper!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annie,
I apologize that you received an incomplete set of leaf springs, I see you have already spoken to customer service regarding this and your refund has been issued back to a voucher and your Visa. I can assure you this normally is not how we operate and I apologize you have now had 2 bad experiences with the way you have received your parts. If you would like to discuss this further please feel free to reach out to me directly at ext 1896.
Thank you,
Allison
Thank you,
Allison