On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered my item online. It was a pretty easy process. The only thing I would change is shipping and delivery but it's kind of expected for the item I ordered.
Simple….they had what I needed and it was shipped promptly with plenty of email communication to let me know the status
Fast shipping, great product, and great price. Truck rails arrived in great condition. Excellent packaging.
Went well fairly easy fuse141 didn't work on my 23 badlands used 65 to aux6 very satisfied with the look
Always pleased with items and service. Not happy with order placed on Wednesday at 12:50 pm selecting 2 day shipping and not receiving until maybe Monday?
I ordered a part for my truck, but the site credit that I had was not deducted. A quick chat with someone online and the issue was resolved. And now I have the right part at the right price.
Items were easy to find and descriptions were easy to understand.
Items easy to find at a reasonable price and with free shipping.
Going to make my wrangler look great!
Fast delivery, solid construction and good directions in kit.
Your auto generated emails are OUT OF CONTROL. I haven't even received my item and you have sent me 3 emails a day, every day, since the purchase. You have a box on this form to verify that I'm not a robot. Please return the favor and quit sending me your robot emails.
Great open box discounts. Fast shipping
Product as described
It was Great! Polite, enthusiastic, simply Great. Wheels arrived on time. Thank you.
Ordered online. Received in 5 days!
Haven't installed parts yet but not anticipating issues. Good customer response so far.
Everything I have purchased for my 1997 wrangler has been a good fit, and looks great!
I went on line to order fenders for my sons 2024 Jeep Rubicon 4xe. When I placed the order I realized I had ordered the wrong part number and tried to cancel the order. It only allowed me to cancel the front fenders but would not let me cancel the back fenders. I tried multiple times with no luck. I then called you customer service line and they said they were sorry but could not do anything to cancel the order. They told me I would have to wait for the product to arrive, take two pictures and send that back to you all to be able to return the product. They also said I have 10 days to do this. I am not happy about the fact that I could not cancel the order completely within 30 minutes of placing the order.
Hello Robert,
I apologize that we are unable to cancel your order for the rear fender flares, this item is shipping from our California location where the processing time may be longer. We also are unable to make any adjustments to orders shipping from this location such as cancelling. As soon as you receive your order you can use the prepaid label to return it that we have provided you with. I am waiving the photo request and also waiving you the return tag fee of $25.00 so your return is free since you attempted to cancel. Please print the return label and attach it to the box and drop off at your nearest fed ex location or fed ex can scan the QR code that is provided in your email as well. If you do not receive the return label or have any trouble with this please do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison
Received the exhaust system in a couple days after purchasing. The install took about 2 hours and the product sounds great. It's loud enough to know you've put some upgrades on your truck but not loud enough to drown out the wife.
I was looking for a soft cover for the bed of my gladiator, I punched in the information and the TRUSHIELD by jeep popped up. Realizing it was 10pm mountain time I knew it'd be a day or 3 before it would be processed, instead the next morning I got an email saying my order was processed and would be shipped soon
Great process, delivery was smooth, and exactly what I needed to use my brand new spare that had never been rotated into my current set of tires! They work great and have performed well already in deep snow and mud out at elk camp recently! TMPS sensors are also great- no more sensor light at all!
Order only took a few days to arrive. Box was slightly damaged upon arrival, but that was not a big surprise due to the fact that it contained a heavy item. Packing materials inside the box was good and there was no damage to item.
Ordering was easy and quite pleasant. The product I ordered this time is the Black Twill, supposedly thicker and stronger than the Black Diamond model. Will let you know in the spring when I install it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
I apologize that your order did not arrive within the 2 days like you paid for. I did locate your order and went ahead and refunded you for the shipping since it should of left our facility on Wednesday the same day you ordered but did not actually get picked up by UPS till Thursday. We apologize again and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison