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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great communication. I will not know until after Christmas the quality of the cover.
The two side windowsills, you should combined it in one seal and lower the price
Had a few days delayed shipping something to do with an incorrect address. When it arrived it was exactly what I expected. Super easy install but the directions for the lights was nada. I decided that it was a little weak in a few areas so being a fabricator
I decided to add some extra brackets and add a few welds just for my own piece of mind. China welds suck! Other than that it's a great looking bumper and for the price can't complain.
Yours truly
BRN 4 ADV 🤟
Easy browsing and super easy checkout
Shopping here was great, these items are a christmas gift so I'm sure the recipient will like them for her jeep as much as i liked giving them
Excellent customer service! Very satisfied with product!
Installed like the installation read. The look I was looking for.
Pretty easy experience... like something, buy it, it ships, arrives, and I installed it.
Purchased a FOX steering stabilizer hoping to aid in the wandering Jeeps are known to do. After the installation I noticed zero difference between the stock stabilizer and the FOX. I did notice that my wallet was a little lighter. My Wrangler Rubicon is a 2024 with stock wheel/tire package.
Bought an open box item in very good condition. Shipping was sent economy which took 11 days from date of purchase to date of delivery, although 4 of those days were weekend days. Apparently the shipping company they utilized doesn't work weekends.
Called to get some help regarding wheel lug pattern fit, customer service rep was helpful but I wasn't confident in his answer as to whether the wheel will fit or not. I ordered the wheel anyway, we'll see...
Everything looks great! Can't wait to install! Love Extreme Terrain!
Lights came as posted on the website. Box was a bit roughed up but product was perfect
Ordered parts fine but the 2yr warranty was checked by me but wasn't applied at checkout. Hopefully don't need it but wanted that peace of mind.
Ordering was simple, got the item, installed with ease. Thank you!
I needed the part ASAP. I received it fast and it was perfect.
I ordered an open box that was missing parts. They agreed to send me a small credit that did not cover the cost of the missing parts and hardware. After installing the bumper i noticed that they did not weld on the safety chain mount. This ITEM IS ILLEGAL and they will not let me return it. They told me after the fact that by accepting the credit i had FORFEIT THE WARRANTY AND THE ABILITY TO SEND THE ITEM BACK. This is shady practice and the WORST CUSTOMER SERVICE EVER.
Hello Wyatt,
I apologize that you were unaware that you could not return after accepting mitigation. I left you a voicemail going into further detail on this but I went ahead and reversed the mitigaiton you were given to be able to setup a return for you on this. Please keep an eye on your email for further instructions to come. If you have further questions or concerns please feel free to give me a call back at ext 1896.
Thank you,
Allison
I paid extra for 2 day shipping and it still took about a week to get to me.
Hey Mike,
I located your order for the Winch cover and see that you actually purchased 3 day shipping. You ordered on 11/30 which was a Saturday we shipped Monday and it was delivered within the 3 busniess days that you paid for. I apologize for any confusion on our end with the shipping you purchased. I went ahead and issued you a voucher to use on your next order online or over the phone.
Thank you,
Allison
But I was not satisfied with the condition of my products condition when delivered. The box was totally destroyed and luckily everything thing looks to be okay.I guess I'll find out when I go to install.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra,
I apologize for the delay with your Trail mirrors not sure why fed ex is taking so long to deliver to you, they are moving and should be delivered soon, please keep an eye for updates. If it shows no movement after 48 hours we can submit a lost package claim with fed ex and get a replacement order out to you. I issued you a voucher for the inconvenience that you can use online or over the phone on your next purchase.
Thank you,
Allison