Extreme TerrainReviews 12,618

Ordered a in stock Sherpa Rack for my JK. Sight reported the rack was in stock and ready to ship. The following week received and email saying shipping was delayed due to COVID 19. With a coupon for 10.00 off any purchase. Got on line and ordered some good quality off-road lights. Got a tracking with in an hour that they had been shipped. Thought this was odd as my in stock order from the previous week was still "processing ". 5 days and I get my new off road light "kit". Is supposed to be two higher quality lights and a wiring kit. In the box is one 15.00 dollar work light. I call and the customer service person is apologetic but states he will email me a return label. That means I have to go to my office and print it out re box this light and drive 30 or 40 min to a UPS store. Not happy. Second the rack I'm told is "not sure why it hasn't shipped". This is my first purchase from ExtremeTerrain. And I'm very disappointed. No offer to just keep the cheap light no I have to return it to get my order that was paid for plus my 600.00 Sherpa rack can sit until they either truly get it stock or what? After trying to find a UPS shipping store near and finding I have to drive 20 min one way I canceled all my orders and will not be returning! Terrible first impression! Now I just have to wait 7 to 10 days for my refund on the rack and 15 to 20 days for the refund on my lights because they won't refund until they get their POS $15.00 light back. Hope it was worth losing the money I spent and better yet the money I planed to spend in the future.

I have purchased a number of items and some have been what I wanted some I returned because I totaled a car. I have called into their "customer service" only to be promised a return call but that NEVER OCCOURS they will make refunds but they apparently don't want to communicate with their customers. I am due refunds for some returned items some of their refunds are then what they should but as I say they will not talk to you... So I would beware and be very careful on any business you due with this firm.

I purchased a replacement window for my 2010 Jeep. First I was sent the wrong window (Passenger side) which obviously I couldn't install. Secondly the one they exchanged it for was the wrong size, Although allegedly it was for my Jeep it did not match the zipper size of the top. After an extended amount of time with their sales rep trying to figure out and resolve the issues sending pictures of the zipper with an imprinted number on it that did not match my Jeep. Is response it was I've never heard of that. Regardless I resented return the product which was in its original box in new condition only to be told after these long dating conversation and e-mails back for that I see the timeline warranty. Keep in mind this is during the coronavirus shut down. I made the assumption that they would honor the guarantee. They did not. I'm out almost $100 for a replacement window. Live and learn I guess.

I wanted to surprise my GF with new tires and rims for Christmas. Put the order on Black Friday. By Dec 14, Everything but 2 tires arrived. When I called, they informed me that the 2 tires had been lost - but something about a label being generated,, bla bla bla. But they were going to do me a FAVER and resend them even though their policy was to put a claim in first. Still no tires. I call today and they still had not shipped the tires. They start telling me I had to get all the tracking numbers off the items for them, bla bla bla. Told them to take the tires back and I'd get them somewhere else and they tell me that I have to pay the return frieghtmayself. Place is a JOKE... So aggervated!

Ordered a set of KC HiLites. I was given an expected ship date, they never came. Contacted customer service and they told me that it was back ordered. They gave me a1 to 2 week estimate, fair enough. On the second week I contacted them again to get the status of my order, now it's 2-3 weeks out, really! Why would the customer have to contact the seller for an update every time the seller fails to meet the estimated ship date.

This is not life or death, just parts for a Jeep. My issue is that I shouldn't have to contact them every time they miss a deadline.

"I walked away Xtremely annoyed. I've made a few purchases from them in the past month. The last one will be just that my last!. I spent $2200+ on a set of new rims and tires. I was confused by their listing, saying that Mounting and Balancing was available for an extra charge. But I was not able to find how to add the extra charge to my cart.

I ended up chatting with customer service who proceeded to tell me that mounting and balancing was free and they used to charge for it but their listings have not been updated.

So I placed an order, to my surprise tires and rims were shipped separately. When I called customer service I was told the order was placed incorrectly. I had to select Mounting and Balancing on the order. Problem is I did not have the option. I went as far as to create a document including screen shots of exactly how I filled my cart. They agreed that I did not have the option to select mounting and balancing, and that the website should have displayed the option to me.
After multiple phone calls the best I got them to do was refund me $15/tire.
Somehow, problem with their website is my fault. Companies need to be accountable for the products that they sell as well as the technology they use to sell those products.

It's very disappointing because they have a good selection of products and good product reviews/ product videos. I just won't be able to continue to be a customer.

Sincerely,
Unsatisfied Former Customer..."

I first googled getting a quarter panel window replacement for my Jeep. Extreme Terrain came up. I decided to give them a try. I ordered the part. It came one week later however it wasn't a window it was a door. I truly believed I had ordered the wrong part. I called and the customer service rep he helped me order the correct part. It came one week later however it was the wrong part. I called again, explained what had happened and explained that I was leaving for vacation in 2 days and needed to have the window prior to leaving. I had to pay extra for the expedited shipping because they would not pay for it. Guess what, it just got here and it's the wrong part AGAIN. Not a happy camper. I would NOT suggest this company to anyone. Save yourself some aggravation buy elsewhere.

They advertised that a product to hold my soft top windows would fit my JL windows. I bought it in November and did not need to use it until July. When I got it out to use it I discovered that it did not fit my JL windows like advertised. I contacted customer service and they said since it was past 30 days there was nothing they could do even though it was because of their incorrect advertising. I have filed a complaint with the Better Business Bureau. Do not buy from them!

I purchase a Rugged Ridge Water Resistant Cab Cover for my 2009 Jeep Wrangler. I loved it water leaked onto driver and passenger floor boards and shorted out the electronics (light, horn, air compressor) on my driver side. The cover didnt fit the doors properly (at the side or bottom). I contacted Extreme Terrain and they denied it was a fitment issue. I contacted the manufacturer Rugged Ridge and they immediately stated it was a fitment issue and are sending a replacement. Customer Service goes a LONG way.

First they sold me a tire that they didn't actually have in stock but didn't mention that at the time of the purchase (when they took the money for the darn thing). So they sold me a tire that they didn't actually have to sell. But still took the money. Real Nice folks aren't they? They waited for three days and sent me an email to informing me of this. When I called to inquire about the tire's availability, they time frame given was "it varies". Second, they sold me a "wheel and tire build kit". This is the tire and wheel purchased together, will be mounted and balanced, aired up and sent to you ready to be installed. Well, today I received four tires without the wheels. So, there goes the "wheel and tire build kit". Did I mention how nice these folks are yet? It's obviously not going to be ready to installed when and if it all even gets here. This is just really a big disappointment because I spent some big $$$$ here thinking that it was all going to be worth it. A one stop shop at the tip of your fingers. Not even close. My experience here makes me think that not having finger tips might be more pleasant that purchasing from extremeterrain.com. It's been nothing but a head ache. ExtremeMigraine.com is what they should have named this company.