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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Easy wed site to navigate. The rims are very nice shipping was fast and they look great on the jeep!
The whole site makes searching for parts so easy! I love that everything is shown on a Jeep that looks just like mine.
Great and fast delivery and the parts you need when you need them
Great products and very price competitive great service and easy to shop on line
The part was nicked and the bag with the hardware was open looked like it was a return
I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback!
I hope to hear from you soon.
Amy
Ext 257
Regarding one of the running boards. The underside of the running board we could not use one screw. The threads in the hole were defective. Otherwise running board is on
These work so well
Heat up hot and protect at the same time
Fantastic
Easy as a click to buy ship and receive! Thanks! Always have items in stock as well!
I bought this as a gift for my sister. Was very easy to use website. I had little info about her jeep except the year. They had all the information I needed on website to order and still keep it a surprise gift. Came today and very happy with it. Hope she is too.
I called Customer Service and told them what I ordered was different than what they sent. I directed the Customer Service to the listing, and said the bed liner was shown in the pictures to extend on to the tailgate of the truck. He effectively then tried to up sell me to add a tail gate bed liner. I told him I wanted the correct item. He then effectively told me I didn't know what I was ordering. I told him I would be sending the product back for a full refund. Personally I felt the Customer Service was talking down to me, and very rude.
I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon!
Amy
Ext 257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
If you would like to discuss your feedback, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257