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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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It was seamless and everything came in. The box was a little damaged but overall a good experience.
I trouble navigating the website but with a little effort I always find what I need
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Amy
Ext 257
Love this place
Easy to find what you are looking for!
Great parts and fast service. I have ordered several items and have always been pleased
Loved the side panels I bought,! I love how extreme terrain showed me how to put them in on a video!
Wonderful prices excellent communication with the tracking of my product. Product was superb
Not happy that I've had my bumper for ONE year and i already have to replace lights. But i am happy with how quick it came in.
I purchased item on 7/21/22 with same day shipping. The item still hasn't shipped out. There's no excuse and it's false advertising that you will ship out in one day. It's now been 3 days since I bought the item and it still hasn't shipped. Contacted your customer service and they had no answers. Will not do business again.
Thank you for speaking with me, if you need anything else. Please reach out.
Amy
Ext 257
Great price. Fast shipping. Packaged well. Good fit. Included instructions poor. Good value for the money. Fun sound. Install time, couple hours because of poor instructions.
Ordered the matts that fit my 2015 Jeep flooring. They fit perfectly and popped right in! Could not be happier.
Extreme Terrain consistently proves to be the best place for your aftermarket accessories. Great selection. Great price. Quick delivery. I would highly recommend!
Restoration part marched up great. Nice quality steel and shipping was faster than expected.
Newbie at this Gladiator build stuff. The pictures, videos, reviews, and product descriptions helped me clarify my choice. Thanks!
Great product, shipping was super fast. Installation was simple.
Found the parts I was looking for and they were delivered in a couple of days. No back orders or all the excuses i get tired of hearing.
Quick and easy install. Arrived quickly and as described. Nice addition to my Jeep Wrangler.
It was easy to navigate y'all's site and find exactly what I wanted.
Great prices when compared to other stores. Shipping was fast, and install was a breeze!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
Thank you for your feedback!
If you would like to discuss your review, please reach out.
I hope to hear from you soon.
Amy
Ext 257