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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Very fast shipping and very good with the return process. Would recommend to a friend and shop there again!
Website was easy to navigate. Prompt delivery. Excellent customer service.
Immediately appreciated the difference in the engine sound. Too new to determine any increase in fuel efficiency but the sound and increase in acceleration is immediate! 5 stars
Initial order received quicker than expected, thank you. Ordered 5 Mammoth wheels, 3 of 5 had factory irregularities. Return process fairly easy except 2hr round-trip to get to FedEx shipping center. Once return shipped I was immediately notified by Extreme Terrain and replacements were quick to follow. Again, 1 of the 3 had factory irregularity, but decided to keep it rather than go through return process again.
Everything showed up promptly. As I was installing I noticed the grease fitting was broken off for the tire carrier.
I ordered a gift card for my sister to be delivered via email. She never received it so I started a chat with customer service who were very nice. I explained the situation, they told me it had been emailed to me. I checked my email including spam but was nowhere. I asked them to try try resenting it to both emails which they said they did, but still never received it. I had to have them give me the number so my sister coukd actually use the gift card I purchased for her because still a day later nothing in either email.
Thank you for your feedback!
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon.
Amy
Ext 257
Well designed and manufactured as far as fit to my 2010 Tacoma. What should have been a 1 hour installation for 2 people turned into an entire afternoon because the crossbars were not threaded correctly to accept the bolts provided. Had to rethreaf 12 of 16 of these holes. Also need to paint bolts black before installing unless you want the patchwork look.
Thank you for your feedback!
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon.
Amy
Ext 257
The product was exactly as described. The quality and fit were excellent and I love the way it looks on my Jeep!
Purchased replacement visors for '98 jeep TJ. They were easy to install and match the camel colored original ones and interior well.
Wish I could have had my coupon before I had place this expensive order. Received it after the fact.
Wish I could have had my coupon before I had place this expensive order.
Great customer service! Fast shipment! Package arrived before the tracking number became effective so I could track shipment!
Received everything on my order great service! I purchased items I couldn't find anywhere else for my 07 tundra I will purchase more items in the future
I received my order in a timely fashion and it arrived in tact and as expected. Thanks!
Easy to use your web site. Fast shipping. I would recommend this site to other people.
I bought teraflex shocks #J******* Advertised INSTOCK will recieve in3-10 days, now after taking my money that they wont ship till est. 8/11/22 WHAT! Thats INSTOCK? The other steering damper kit I bought, came in 2days. BAD BUSINESS! If NOT corrected, Last time I purchase from Extreme Terrain! MAD Restoman
Thank you so much for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Shipping was fast and product fit great, the instructions were a little confusing. But the customer service is outstanding! First time a company asked if I actually received my package!
Thank you for speaking with me.
If you need anything else, please reach out.
Amy
Ext 257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257