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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Tankini top. It was super easy to get super easy to install and I just love all of your products. You have the best selection ever. On top of the fact, it makes me want every single thing you offer for my jeep.
Customer Service has always been a pleasure to work with and they were always very professional.
My experience with extreme Terrain is always easy. My only gripe is the shipping lead time. I ordered today and it's not coming till next Thursday. To get it sooner will cost a tremendous amount of more money.
Have ordered several times never any problem. Talked a few times to customer service when ordering and never any problems.
I only needed one thing found it and made payment super easy.
Easy to get what I needed ordered and verify it would fit my vehicle. Good communication about shipping, and any products that were going to be delayed with an option to cancel those items.
Great selection & prices just don't deal with John T. Worst service EVER. Gary C. Is the BEST! He understands how important customer retention is. John T should take lessons from Gary C.
Just like every other online store. Quick and easy to place orders. Great customer service so far.
Easy to find items. Great information listed with each item. A+
I have ordered 2 dashmats from this company and both haven't come close to fitting. I even confirmed that the last mat would fit with someone on the phone. I dont think i will order from them again
I tried everything to use my $10.00 store credit. I added different items to the cart and nothing worked. It says that the store credit will be added during check-out, but nothing worked. I am a little disappointed with my experience on Extreme Terrain.
Hello Bruce,
I apologize if you encountered problems at checkout applying the $10 promotional credit that you had. I have reached out to you via email with a resolution to hopefully rectify this situation. You can also provide me any additional details regarding the issue you had so I can look further into it for you. I hope to hear from you soon!
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
I am very disappointed in extreme right now. I ordered redrock hd drop side step that cost $162.00 but i received AMP power side step that cost 2,200.00 so i called Extreme about the mix up and they send it back we will return your money but they no longer have that item, that really pissed me off. So, I'm thinking about keeping it and maybe reselling it and make some money. I wish someone from Extreme would talk to me. I think this is going be my last order from Extreme
Hello Gary,
I'm sorry you where sent the incorrect item in the box versus what you ordered. I apologize that customer service isn't assisting you as requested with a better resolution. Well I am here to fix that and hopefully rectify this situation for you. I called you this morning and left you a voicemail, at your earliest convenience please give me a shout back so we can work on this together.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Chance helped me choose the best cooling option and it was also the most affordable one. He even gave me his phone number for future order advice. 5 Star customer service.
Lift kit, shocks, bars, wheels, and tires were all a great experience.
Just what I wanted and great quality. Never had any issues with previous orders.
Easy to navigate website. Great product and availability. Prices are always competitive.
Easy and simple to navigate. Best prices available
Very good experience.easy to use and find parts shipping was fast.part as described and looks good
Answered all questions but didn't have everything I needed for my jeep that time
Just because they have the same year jeep in the instructions/description as you doesn't mean that the parts you order will fit yours. If you order something keep in mind that there is chance it won't work/fit/ or match up to your application. I had to send back the side steps I ordered because even thought the video said they would fit they absolutely did not. I ended up breaking a bolt off in the underside of my jeep. Now I have a new ordeal to go through. Thanks
Hey David,
I'm sorry to hear that the running boards did not in fact fit your Jeep as advertised or expected. I completely understand your frustration with this and we do not mean to cause any inconvenience. I went ahead and issued you promotional credit to use on a future purchase online or over the phone since you had to deal with this whole ordeal of returning and getting new ones etc. I see your return was processed and you where refunded on the 17th. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
I have been giving pay checks to weekly lol! Life is short, have fun, and reward yourself with cool stuff!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard,
I'm sorry to hear that the WELLVisors Bamboo Charcoal Dash Mat is not fitting your vehicle. I checked into this and see it should fit a 2024 Jeep Wrangler JL as you have listed this as your vehicle. So I'm not to sure what is going on here with it, I see your replacement is processing and will be released once your return is scanned by FedEx. I'm hoping the first one that did not fit was just a defect by the supplier possibly and you have no issues with the replacement. If you do however encounter problems with fitment make sure to contact us right away and provide photos so we can dig into this further to determined where the breakdown is. If you need anything else at this time please let us know!
Allison