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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great products happy with customer service as well and any issues so far quick turn back
Quality products, eager to help, so many choices and prices
Purchased a BDS adjustable control arm stated 0-6" on ET site tried installing on stock height JKU and it hit the front axle housing. Manufacture site states 1" to 6" That was the difference ET would not take it back!
Products come as advertised by the app search is a little lacking can be thought of as if your looking for a specific product.
Got part in timely manner got one side in no problem but the other one is mis manufactured will not be able to use you guys got to send me another one ASAP no invoice in box either.
Hello Mark,
I'm sorry that one side arrived and seems to be damaged or mismanufactured. I completely understand your frustration, as I see this is your daily driver, so the urgency for a replacement is understandable. I see you have spoken to customer service, and the replacement is on its way, due for delivery today, the 5th. I have issued you additional promotional credit due to this inconvenience, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!
The MORryde Tailgate hinge set and the MORryde spare tire carrier arrived a day earlier than expected (can't beat that). Installation was a breeze.
Spent thousands here with them and always pleased with final outcome
Used ET many times for thousands of dollars in purchases and pleased as per usual!
Great selection Great prices. Found exactly what I was looking for and pictures help with deciding which product to choose
Parts were easy to look up, since I almost knew want was needed. Good prices. And I had a question about another part and they quickly got back to me
Hassle free ordering, quick and done. Hopefully it's the right one
Steering wheel cover did not fit. Return and store credit was simple
My experience with Is extreme terrain is good. I make my orders and the Product comes day that they said it comes in. Sometimes it comes in a day early.
Shopping experience is great no complaints.
Great non automated real person experience, easy order, delivery in two days was free, installed my new exhaust in just a few hours, looks an sounds great. My salesperson (Ken) knows his products, and makes things easy. Extreme Terrain is a shining example of how a company should be. Thanks.
All great. Enjoy working with extreme
Always good! Customer service is always helpful and knowledgeable.
Quality products and prices. All items purchased before were as advertised.
So far my shopping has gone well with Extreme Terrain. My only issue is i never got my discount Codes i was promised.
Items are easy to locate. Shipping is generally reasonable.
Waited 5 days to get a mirror, box was for a different vehicle and mirror was chrome. I ordered black.
Hello Steve,
I'm sorry you received the incorrect mirror; I completely understand how frustrating this can be. At this point, I see you have processed a return, and your replacement is due for delivery today, the 5th. If you need any further assistance with the replacement, please do not hesitate to call us. I have also issued you promotional credit to use on a future purchase due to this inconvenience.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review. Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
I was able to actually talk to a person and find the items that worked best for what I was looking to do with my vehicle.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
Thanks for playing phone tag with me and eventually connecting on this. I appreciate the honest feedback and will be submitting a product data ticket to have this reviewed and looked into. Thanks again and if you need anything else give me a shout!
Allison