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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, parts fit perfectly, I will continue to use extreme terrain in the future.
Item received as promised. I don't need to elaborate as you required. This is just my third item ordered and the experience is not substantial enough to make an extensive comment.
I have a 2010 jeep wrangler Sahara 2 door, needed the fog light cable extension, I ordered the one that they said would fit and they didn't fit, that's ok, I'll just make my own
Your app has a habit of failing. I do have the most recent release. Please fix it.
The experience in ordering parts i. E front and rear bumpers for my 2017 jeep wrangler went well. I received everything ordered on a timely manner.
Using store credit, we will see if this item is delivered without issues.
Quick and easy and never had a problem with any orders I've made
I have ordered a few parts for my jeep and I love the website so far.
I ordered a part that did not fit and the return was easy. Customer service was very helpful.
I had never used extreme terrain before but I gave them a shot because the part I needed was listed as in stock when others I had used in the past were out of stock. I placed my order and paid with paypal. All was good until the next day I received an email stating the part wasn't in stock was delayed for a month. A month later and no part but I have another email about the shipment being delayed again and another couple emails just like that one. I placed my order on 4/10/2025 and as of now my estimated arrival date for my part is 9/2/2025. I'm out close to 400 dollars waiting on my part that was in stock and ready to ship when the order was placed.
Everything I've ordered so far has been well taken care of of and efficient
Great place to buy accessories for my 2025 Toyota tundra. This is my second order I plan to keep shopping here for my truck
Had questions about 2 different wheels. Mike went through both wheels and explained in detail each wheel.
Todays experience. During my browsing I was led to believe I would be receiving my order by 8/1. When I placed my $320.00 dollar order today I learned I would have to pay shipping to receive it on 8/1.
Hey Roger,
I see that you placed your order on 7/29/2025 and both items are in stock and should be shipping out today. You did qualify for free shipping assuming you are referring to the advertised Get it by date that is on the product page. This is all based on your Zip code and time of purchase, there is still a good chance you could receive this order on 8/1 but I apologize if anything was misleading or confusing. In the meantime you can check your order statues by using the customer portal which is orders.extremeterrain.com. If you need anything else please feel free to let us know.
Thank you,
Allison
I place a large order yesterday, then realized I had forgotten to enter the JULYGIFT2025 promo coupon. I called in to see if your associate could add it to my order. He checked with his supervisor and found out that he could not modify the order. He was able to enter the promo as a separate transaction so I could still get credit for you. He did clarify that the promo items would be shipped separately at a later date. Every time I have had to call in about an item or order, things are handled quickly and to my satisfaction.
Parts were shipped really fast. As soon as order was placed. Order got reviewed that same day and shipped later that afternoon.
Everything I have purchased is an exact fit. Quality for a good price.
Couldn't have asked for a more perfect way to spend my money on a high quality part for my rig. Just perfect!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ronnie,
I'm sorry to hear that your order is delayed and backordered and at the time of purchase was advertised as in stock. I completely understand how frustrating this must be. I wish I had better news to share but we can only see what you can and the most recent date the supplier has provided us with is estimated to ship between 9/2-9/5. I'm keeping my fingers crossed that it works out and this is when it ships so you have no more delays. I did issue you promotional credit to use on a future purchase due to this inconvenience. In the meantime please do not hesitate to reach out to us to check the statues or use the customer portal which is orders.extremeterrain.com.
Thank you,
Allison