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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Shipping was a disaster. Items shipped in separate boxes and on part of the shipment too a week longer than the rest. When I called for help to see if an item was lost the person said they think the items should have been shipped together too.
Quick and easy. Extreme Terrain is the Go To place for Jeep products.
Extreme Terrain is Great! Product description and associated information is excellent.
Website and phone support is great!
I ordered quite a few items and have been extremely pleased.
Easy ordering and quick shipping, very pleased. Will definitely be using them again for future purchases.
The running boards were shipped fast and I was able to install them on my truck quickly with a perfect fit.
Fantastic product and service!
Bad experience just don't want to deal with extreme terrain anymore I can go elsewhere there's a lot of places to do stream terrain won't be one of them
I am really sorry to hear that.
If you would like to discuss your feedback-
I would be happy to speak with you.
Amy
EXT 1257
Sent quickly and priced fair compared to other vendors.
Would give negative 100 stars if I could. They'll sell you a bag of **it but no guarantee it'll actually ever ship or if it will be the right thing.
I am really sorry to hear about your experience.
I see you have been in touch with our customer service.
If you have any other questions, please let us know.
Amy
EXT 1257
Product arrived in timely manner...
Installed easily and worked as expected...
Sealed the soft top to the tailgate
Overall great experience! I bought an open box item and all of the parts were there and I got a heck of a deal. Thank you!
Excellent description of the part I needed. Ordering was easy and love the free shipping
I bought a replacement part for my door actuator and saved some money instead of getting it through the dealership! Thank you! :)
Had a problem with a part being incorrect with the kit that was purchased. With fast communication the issue was resolved even though it was the manufacturer fault and not Extreme Terrain itself.
My experience is always great, I speak to motivated people the customer service is great, and my questions get answered!
I have had several problems with this site/company. They are part of a five company group so don't hold your breath for speaking to someone at point of impact, they work from home. Shipping times they tell you when you order are a complete lie so do not rely on that. When returning an item, I've had them ship me back the same exact item that wouldn't fit the first time but not just once, they did it twice. I did not even order the darn part, it was automatically generated. If you can find your parts elsewhere, I would give that a try. I gave found Just For Jeeps to be a good replacement for this shady company.
I am so sorry to hear about your experience.
If you would like to discuss or have any questions-
I would be happy to speak with you.
Amy
EXT 1257
Ordering was easy. Delivery was fast. Installation was fairly simple once we figured it out.
Was very easy to order, have a great selection of Jeep parts.
The process of purchasing was easy however the coupon code that was received in an email from Extreme Terrain for $30 off a purchase of $950 or more didn't work. Very disappointed that they solicited for my business by sending this email and then couldn't use the savings. Hopefully the item will be shipped and received with no problems.
I am sorry to hear that.
If you have question about a code or
Would like assistance applying one when you place an order-
Please reach out to our customer service.
We are happy to help.
Amy
EXT 1257
It was a quick delivery and everything was included
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
Items typically ship out of whatever warehouse has the item
In stock closest to you.
Sometimes this means several boxes may ship to you.
If you have any questions, please let me know.
Amy
EXT 1257