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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Found the one I like, ordered it, few day later it arrived. Simple, easy, and works well.
I ordered one of the Barricade battalion stubby bumpers and unfortunately the order was delivered to the wrong address. After contacting support to find tracking on it, I was given Liz Bulactial. She was an amazing help, although we couldn't find where the original went she helped with the process of getting another one. Long story short, I will order from Extreme Terrain from now on knowing that I can always get quick service if needed
It wasn't clear to me that my order was going to be sent in multiple shipments. I expected and planned my schedule on the initial delivery.
Items arrived promptly as promised. Everything fit and install was easy.
Fast and reliable, plenty of info on product equals ease in decision
Always a great experience dealing with ET - good selection and fantastic people
Tight fit, need to mod the three bolt heads down a bit.
Sand some of the casting down also
Ordered one day and received within just a couple of days. Everything was in the package and instructions were clear and installed the new soft top for my wrangler in just a few hours.
The Lugnuts I ordered worked perfect. The disappointment was paying for two day shipping. I ordered it on Monday and didn't receive them until Saturday.
There are no complaints here. I will be ordering again. What always makes me laugh is my wife usually gets to the magazine we receive before me and is already picking out what she wants for the Jeep.
Finding the right parts is such a easy process. And the prices are affordable. My favorite website for parts.
Parts came in with different part number than I ordered. Instruction were for another vehicle. Reached out to customer service. Turns out they did fit my vehicle, but couldn't give me an answer as to why they have multiple part numbers for the same product. Just seems like a recipe for confusion.
Will shop elsewhere for my parts going forward
I have left you a voicemail.
I apologize for your experience.
Some items will have different part numbers assigned to the same item.
This is due to some items having multi fitment and being found on different areas of website.
If you have any questions, please let me know.
Amy
EXT 1257
Easy to install, fit perfectly (stock 2004 jeep tj with 31's), easy to connect and disconnect
For the price the shield is very cheaply made. Should be made of heavier material
I am sorry to hear that.
If you would like to discuss your feedback,
I would be happy to speak with you.
Amy
EXT 1257
First time using the site and it went smoothly. Although the spare tire cover wasn't delivered with the shipment the customer service team took great care you of me and handled it.
It was easier to install than I thought it would be. After installing the bumper I hit a snag 2 of the 4 lights were defective. They were smokey on the inside of the lights (Looks terrible). Obviously a manufacture defect. I called tech support and they will not replace them because it has been over 30 days. And on top of that I can't even purchase a replacement light. I would not recommend this vendor or product. Purchased Officially Licensed Jeep Trail Force HD Front Bumper with LED Lights and Jeep Logo for (07-18 Jeep Wrangler JK)
I am so sorry to hear that.
I tried to reach out to you via phone.
If you have any questions, please let me know.
Amy
EXT 1257
Bought a Tuffy hood lock for a Jeep JK. It arrived fast, well packaged, and had decals. Will buy again from Extreme Terrain.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
I looked into your order and I have
Left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257