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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I like the speed of delivery even when it was delivered in several batches.
Got my parts, well 1 of the 2 parts I was supposed to get. Seeing that it's a set. Got In touch with customer support. Told them I had a appt to get parts installed. They made no effort on getting replacement out to me. And well still don't have the parts. This should have been expedited because of this being there fault for sending just 1 of a 2 piece set. Won't buy here again.
Delivery was quick and accurate package was heavy and item is well made
Selected my wheel and tire package. Used the chat feature to make sure I had what I needed. The rep was great and overall great experience.
Item arrived early, great packaging. Not installed yet but everything seems to be as described
Cool o awesome. Please send me a new parts catalog. Please send me a new parts catalog
As said,, its was fast and easy, from starting my search for my jeep parts on the web and it took me to the "extreme terrain site" the design of their site makes it easy to find your car and model so I can choose from different types and brands
Great easy check out process. Hassle free returns and easy to deal with if returns are ever needed.
Both of my items arrived in a timely manner. Both were in good shape and priced reasonably
Had a horrible time ordering my equipment. The order was canceled three times due to so-called security reasons.
Thank you for bringing your concerns to our attention in your recent review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out.
Amy
EXT 1257
I got everything on time and like should be, exactly what I ordered..
The new sun rider top is excellent piece of equipment for my new jeep
Fast delivery and beautiful product. Very straightforward install.
The truck bed cover won't lock in place. I have submitted a ticket and haven't heard anything back.
Thank you for reaching out about your truck bed cover. We want to assure you that your concerns are of utmost importance to us. We attempted to reach out to you via phone. Unfortunately, we were unable to connect directly. Please feel free to reach out if you have any questions.
Amy
EXT 1257
I had to use the chat feature to ask for help with my vehicle type. The gentleman was able to identify the correct part I needed in less than a minute and I was able to complete my transaction. Great service.
Needed this exhaust kit the same week I ordered it. I got it two days after I ordered. Would have been next day but FedEx fumbled it.
Quick and easy to find the parts I need for my build that will fit my model. Fast delivery with free shipping.
Vary nice seat covers that fit too the seat vary well and looks good. Is well worth the price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for your experience regarding your spacer kit. I have reviewed your order and I see that your replacement has shipped out and is currently in transit to you.
I have left you a voicemail. Please let me know if you have any questions.
Amy
EXT 1257