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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Found everything I needed great service definitely doing more purchasing here
Easy buying experience and parts arrived on time. I was charged $15 for shipping when it was supposed to be free as advertised. I spent 20 minutes on the phone trying to resolve (which is way too long for $15). I ended up being sent a free shirt and sticker instead of getting a refund on shipping, so whatever. But my god, the amount of emails that I get now is ridiculous. Just because I bought something from you doesn't mean that I want a flood of emails from you. Why do businesses think it's ok to flood people's email? I'm going to unsubscribe and hopefully that works. Have some courtesy people. If I want something from you, I'll go on your site and buy it.
Very easy with all the reviews and a very wide range to choose from
Everything is so easy on this website and shipping is fast.
Arrived quicker than expected and was simple to install
When ordering the delivery option said I would receive the next day (Friday) by choosing 1 day shipping for $9.99, which I did. However, I did not receive until the following Monday. Should've done regular shipping method.
Thank you for your feedback in regards to the shipping of your Rugged Ridge Tonneau Cover. I have reviewed your order and I have left you a voicemail. Please feel free to reach out to me if you have any questions. I would be happy to help.
Amy
EXT 1257
I was looking at light bars for my Bronco and I was having difficulty finding out of the brackets supplied would work. I used the chatting tool and they asked me if I wanted a rep to call me to talk about it. It's 9:30pm I'm figuring that they will call me back tomorrow morning. Nope, within 3 mins they gave me a call and within 10 mins I found a light bar that worked for my Bronco. Great service
Customer service was very good except i asked if my stock lug nuts would work and was told they would not and i would need to buy new ones. But when i had tires put on they used my lugs, so i bought new ones i did not use or need. The wheels look great and were a good price. I would recommend them to anyone looking.
Very pleased with the process. Had a chat and spoke with a representative. Very helpful, hoping the product is as good as the customer service.
As I keep building a better Bronco, I always seem to come back to Extreme Terrain. Thanks again guys!
I have bought off of you all several times and will continue to buy.
I have always had great support from your sales reps... until I met Josh. I have been in sales all of my life so I may be a bit more aware of what make a great rep and one who needs to be sent back to training.
Thank you for your feedback and for your recent purchase of running boards. Your experience is very important to us.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
Ordering through Extreme Terrain is better than directly ordering from the manufacturer.
Online ordering, search and purchasing process was easy
The product arrived within days and the quality is excellent, very satisfied!
Easy process to purchase and quick delivery! They have not been installed yet but seem simple enough.
Love the options available and the ease of looking through the 3D gallery
Did my research and checked reviews to verify the over all quality and installation.
I know I purchased these open box, but clearly just the marring on the lenses weren't the only problem. Even though that was what was only described. The headlights have a ton of moisture inside of them and leak day one of owning
I am very sorry to hear about your experience with your open box headlights. Please feel free to reach out if you have any questions or if you would like assistance.
I would be happy to help.
Amy
EXT 1257
Order part that was described to be here in a week. After I paid the time was doubled. Now it looks closer to a month.
Thank you so much for speaking with me today about your Steinjager Heavy Duty Rear Sway Bar Kit. If you should have any other questions or need assistance, please let me know.
I would be happy to help.
Amy
EXT 1257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback. When you go into the email please scroll to the bottom and select "unsubscribe" if you no longer wish to receive emails from us. Please keep in mind that we send out promos and sales information via email. If you have any questions, I would be happy to speak with you about your experience.
Amy
EXT 1257