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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great Fast and friendly.customer service. Parts show up fast as they usually do. I will be sending them more of my business.
I received quick release mirrors from them today and box appeared open. It was missing parts. I spent 27 minutes on phone (mostly on hold) to resolve and process is still not complete. The parts are now back ordered and I will not get my money back for 10 days. I will NEVER do business with this company again.
Fits perfect. Door is tighter stopped leak. Very pleased. Took maybe 20 minutes to install.
Had what I needed when other places had the parts on back order
Great experience! Received my parts when expected!
Good inventory, fair price. Shipping with USPS sucks. Have yet to get an order on time.
Thank you for your purchases for your 2017 Wrangler as well as your feedback.
Please let me know if you have any questions.
Amy
EXT 1257
The support team was ready to support me immediately. I needed their assistance, and they took their time to explain every little detail.
Purchased a new lighting control system for my 2012 Jeep Wrangler. Easy purchase and exactly what I was looking for.
Website very easy to maneuver. Many parts on hand. Ordered front and rear bumpers.
Glad to have found a site for Jeep replacement parts.
Taney was GREAT. She was helpful. Funny. Talkative but not to much ;)
She received my humor well.
She communicated well, made things easy to understand and offered up her experience.
I appreciate her help and anything jeep I will be contacting this company/her again.
I've bought parts for my Jeep TJ and now my new JL. Always happy with selection, pricing, product quality, etc.
Your tech support was worderful. He was able to answer all my questions about the part.
After spending a good deal of time deciding on a hard over, I finally decided on one I liked and had a 20% discount code on the product banner. Code didn't work, talked to customer service and agreed that it was on the photo but not intended to be on sale. Offered me a sticker and banner and applied a discount...I thought cool...but the discount was 4% and I don't really need a sticker/banner. Was excited by the site because it has a lot of great things and just started building out my Taco. There are other sites out there. Anyways, I just wanted the deal to be honored but I worry that if this is the solution to a mistake what happens if something is wrong with the product.
Thank you so much for reaching out with your concerns. I would be happy to discuss your experience with you. Please feel free to contact me with your order number. I would be
Happy to help!
Amy
EXT 1257
Before I place an order for a steel bumber I call them asking a few questions ( Alex) was very polite and very knowledgeable! Of the products they have! Hands down these guys are the real deal outdoor/ everyday street driving performance parts for your vehicles.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your mirrors. I have reviewed your order and I see that you have been assisted with this matter by our customer service team. Please feel free to contact me with any questions you may have or if you would like to discuss your feedback.
Amy
EXT 1257