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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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They haven't fallen off the car so I'm happy so far.
Shipped quick, will definitely order more products from Extreme Terrain.
WELL THE LIFT GOT DELIVERED FAIRLY QUICKLY, BUT AFTER INSTALLATION I REALIZED THERE WAS A MANUFACTURE DEFECT. THE PASSENGER SIDE TIE ROD END HOLE IN THE SPINDLE WAS DRILLED TOO LARGE. COULD HAVE BEEN A BAD SAFETY ISSUE IF IT WAS NOT NOTICED. AFTER THE REALIZATION I HAD TO RE-DO EVERYTHING I HAD JUST DID AND PUT ALL THE STOCK SUSPENSION BACK TOGETHER. WHEN I WENT TO DO THE RETURN THE SHIPPING INFO HAS NOT BEEN UPDATED SO I CANT EVEN RETURN THE ITEM.
Had what I was looking for! Unfortunately when the package arrived, it had been mis labeled and was not the product nor quantity I ordered. The return process is very frustrationg. I love Extreme Terrain and their selection of stuff, but in this instance I didnt get what I ordered. They are currently trying to make it right I believe. Also, they use FED EX and, and FED EX sucks.
Side Steps were as described in appearance. All parts were included, and installation was fairly easy as I followed the video on the website. Delivery was on time; however, box was slightly damaged in transit and as result the side steps banged against each other causing some rub marks and scratches to the side steps. The packing could be better to alleviate damage.
The product was fine and purchase was fine. The shipping however was delegated to FedEx. They damaged a $700+ bumper in shipment. While they may or may not have been the cheapest shipper, they simply aren't careful with expensive items. Instead of making a lengthy claim with FedEx, we need this bumper replaced so a repaint is in my future on this one. Will consider other vendors in the future because of shipping options other than FedEx.
Thank you so much for your feedback and for the purchase of you bumper.
I am so sorry to hear about your experience with FedEx.
Please let me know if you would like to discuss your feedback. I would be happy to speak with you about it.
Amy
EXT 1257
Better packaging needed to make entire package contents are received
Thank you so much for reaching out with feedback in regards to your Rugged Ridge Ultimate Grab Bar Handles.
I am so sorry to hear that the box arrived damaged.
If you should find that you have any questions, please let me know.
Amy
EXT 1257
Super easy to order, was emailed my confirmation then delivered as promised with product in prefect condition
The valve cover grommets fit perfectly for my 1987 Jeep Wrangler YJ 6 cylinder aluminum custom valve cover.
I ordered a light bar that came damaged. During the return process I was told to ship it out the same day and a new on would be shipped once FedEx received it. I shipped it and called and ask when the new one would be sent out to Monday morning as FedEx had already did its pick up. On Monday there was no shipment from FedEx scheduled. I contacted them and was assured I would have it by Wednesday. It didn't ship out until Tuesday, and I didn't get it until Friday. It was too late to cancel and they want to charge me for a return. I won't be doing business with extreme terrain ever again.
I am very sorry to hear about your experience with your lightbar. I have reviewed your order and I see that you have spoken with our customer service team about this matter.
Please let me know if you have any additional questions or if you would like to discuss your experience.
Amy
EXT 1257
The floor boards didn't follow the body of the 2023 Rubicon and there wasn't plugs for the holes that didn't attach.
I am very sorry to hear that you are disapointed with your running boards.
I see that you have spoken with our customer service.
Please feel free to reach out if you have any other questions.
Amy
EXT 1257
Was told Sat delivery then Sunday so dicided to put jeep on jack stands so as soon as they were delivered I could do all 4 brakes. Well still no delivery and Fed Ex states delays. Guess I now have to take Uber to work $$$$. Very disappointed
I am so sorry to hear about your experience in regards to your recent order for brake pads.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Great service and fast delivery! Specie in products for Jeep!
I have not totally inspected my purchase yet. 1/3 of a long box was ripped open. We will see
I recently purchased the power stop brake kit and the braided hoses. Upon completing my installation and brake bleeding. I drove down the street to check and come to see that the line blew. As this is Easter and between business hours. Will they honor their services. I do believe the product to be of quality and dumb luck to have received an improper part. But this experience will determine my future with extreme terrain.
I am so sorry to hear about your PowerStop Stainless Steel Brake Hose Kit.
I have reviewed your order and I see that your replacement has already shipped.
Please let me know if you have any questions.
Amy
EXT 1257
Website very confusing. Have not been able to contact on phone. Very limited hours.
Went good with order, selection and installation. Only took an hour with help from a friend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out about about your spindle. I apologize for your experience and I have reviewed your order and I see that our tech team is currently working with you in regards to this issue.
If you should have any other questions, please let me know.
Amy
EXT 1257