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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I have bought quite a few things from extreme terrain. It ships fast and arrives promptly. Customer service is always helpful. With the amount of money that I have spent, you would think I would be a part of the team and get a better discount. 🤣
Thumbs up... Locking fuel door worked great and installed very easily.
I always find a variety of choices when looking for a particular item. Lots of info and reviews to help make a decision.
The site is very easy to use and there is a wide variety of options to choose from.
I ordered sidesteps and D-Rings for my 2004 wrangler TJ. The product was well packed and showed up on time. The sidesteps were easily installed and look great! The downside is the D-Rings were listed as Navy Blue, they are more like Royal Blue bordering on purple. No big deal I thought, I just wanted to exchange them for black. Then I called customer service and instead of a normal exchange I have to fill out an e-mail and upload about 8 photo's to see if I qualify for a refund. Just ridiculous in this day and age of on-line sales that I need to go thru this for a $26 item that I just wanted to exchange for a different color. I will never buy another product from Extreme Terrain based on this experience, there are too many other company options for Jeep parts that have normal customer service/return policies.
Ordering experience was good until my order was canceled the next day. At which I called and was helped replacing everything back into my cart. I did however use a $10 discount code the first time but since it was canceled they would not let me reuse it. No big deal at $10 but the principle of it was a little bad. I asked the customer service agent and was told they can't do anything about it.
I am so sorry to hear about your experience. I see that you were able to get your order placed for your 2001 Wrangler.
Please let me know if you have any questions. I would be happy to speak with you about your feedback.
Amy
EXT 1257
Worked exactly as expected. Shipping was much slower than I expected considering I paid for 2 day shipping and it took 4 days to receive.
I ordered a soft top for my 2006 TJ Unlimited and received a front bumper. Whole sorting out the RMA I had customer service verify that the top I ordered would fit a 2006 TJ Unlimited, and they assured me it would. The top I received does not fit a 2006 TJ Unlimited. Requested a full refund while I consider my options.
Thank you for bringing your concerns about your experience to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding your soft top.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
'05 jeep Grand Cherokee- headlight came very well packaged and installed very easy. Looks to be a great quality product.
Needed a relocation bracket for my GMRS radio antenna and ET had it. Price was good, delivery was fast and easy.
Missing hardware and instructions were missing a lot of steps.
Thank you for your feedback and for your purchase of your bumper and tire carrier.
Please let us know if you have any questions or if you would like assistance.
Amy
EXT 1257
After much research, I settled on a product that was available via many sources, including Amazon. I opted for ET because they were easy to reach by phone when I had a question. The price was equivalent with no shipping costs. Product arrived quickly and went on in short order. Will come back to ET again when I need aftermarket options for my Tundra.
Easy to assemble and arrived earlier than expected. 5/5
Great quality and so simple but affective. Also good price
Bought my floor liners and they fit perfectly. The winch cover fit great and helps protect my winch.
Ordered (3) items on March 17th 2024. Needed these three items within 5 to 7 days for a project. Extreme(ly) Poor Terrain shipped the (3) items separately. Let me clarify that, they had three different manufactures drop ship, meaning that they don't actually stock the items they represent on their website. I've received two of the three items. Here we are (15) days later and final item has finally shipped from California to Georgia. Which means I'll be lucky to receive it in (21) days from the original order date. I could have driven to 4 Wheel Parts (about an hour and a half away) and had them the same day!
I am so sorry to hear about your experience with your recent order. I see that you have spoken with our customer service.
I have reviewed your order and I see that all your items have shipped to you. Please feel free to reach out to me with any questions.
Amy
EXT 1257
One-stop shop for many aftermarket components that can be filtered per specific vehicle make/model. Very wide selection of products that have customer photos of the products installed on the specific vehicle.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of D-Rings. We regret any disappointment or frustration caused by your experience. I tried to reach out to you over the phone, sorry I missed you.
If you would like to discuss, please reach out to me.
Amy
EXT 1257