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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Pleased with quality of nerf bar steps and luggage rack. Delivered quickly. Installation video for nerf bars was very helpful, written directions not so much. No video for luggage rack, had a major difficulty with rear window due to unclear directions. That was the only issue with installation. Will buy again.
Finding the part was Easy. Checkout was quick. Overall experience was excellent
Ordering was easy on Extreme Terrain website. They have lots of products to choose from. Unfortunately, I received completely the wrong part I ordered. I then had to upload pictures into the product return link they sent me showing why the part i received was different from what I ordered? Very frustrating and time consuming. Plus, now they will not ship the actual part I paid for until they get the incorrect part they sent me back!
First purchase from this company. Love my spare tire Cover. Will purchase more from them for my awesome Wrangler.
Over all great experience, my order came quick within 3 days
My package arrived damaged by the carrier which in turn damaged my product. Called customer service & told them what the issue was. They had me send pictures and they had my replacement mailed before I got the damaged one returned.
Of the floor mats., the front fit, and the back doesn't fit. They are too large and the cuts are wrong. Now they want pictures of the box they came in. Stupid, pictures of the box.
I am so sorry to hear that your mats do not fit. I see that you have begun the return process.
Please let me know if you have any questions.
Amy
EXT 1257
Bought some barricade front an rear floor mats they fit nice all so got some black spike lug nuts all so looks nice but the Billet Climate Control knobs I got had some missing screws what the heck why
Spent $3,100.99! In wheel package for my JL
After several calls back and forth asking me the same questions as far as billing address etc, delaying my shipment twice. I'm doubting I will buy again from you guys.
Thank you for reaching out and I want to assure you that your concerns are of utmost importance to us. In our efforts to address the issue you've raised, we attempted to reach out to you via phone. Unfortunately, we were unable to connect directly, but we left a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Fine. Will shop here again. Along with other places.
I was having issues with the website. I called and spoke with Jackie … she is awesome! Can't thank you enough for the help.
THANKS FOR ALL TIPS AND REVIEW FOR THE PRODUCTS AND THE WAY TO SHOW THE BEST WAY HOW TO DO IT. FROM THE BEAUTIFUL ISLAND OF PUERTO RICO THANKS
Product was as described. Paid 10% higher than others advertised based on receiving in 2 days. Fed Ex tried to deliver a day later on a Saturday with no notice. Waited till the following week to deliver. I understand Fed Ex is out of your control but I could have saved $120 and had the same time ordering from cjpony.
Just bought a used JK and wanted to customize it. The Website was easy to navigate and like the videos and pictures - and the prices and selection was much better than others. Plus quick delivery.
Great Customer Service. Very knowledgeable and went out all the way… the find the product l was interested in. Thanks. 10 Stars. Thumbs up man!
Quick and efficient, contacted me with an issue allowing me to correct
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience with your recent order for your side step bars. We understand the frustration of recieving an incorrect item. We're genuinely sorry for any disappointment this has caused.
Should you wish to delve into this matter more deeply, please feel free to reach out to me directly at EXT 1257.
Amy