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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I was able to search through the website and locate exactly what I needed. Thank you.
Haven't had a chance to put them on yet, but showed up in good condition.
The products these guys sell are great, and I'm even more impressed with the shipping.
Good products, and you can still talk to a human being for questions, and they are very knowledgeable and helpful.
Ordering from Extreme Terrain is a nightmare. I've placed 14 orders since March 24th. I know what you're thinking, "wow he is always ordering." You'd be correct, but for the wrong reasons. As of today, April 21st, 9 of the 14 orders have been canceled by the company, and I am expecting 2 more to be canceled in the next day or so. My orders have been canceled so many times that a part I wanted is now out of stock.
Each time I see an order go "under review," I reach out via chat and the rep tells me to call in. I call in and they say there isn't anything they can do about it now, but someone should contact me if they need more information. My next contact is always an email that says "Your order has been canceled." I call and ask why, and they say it doesn't say specifically.
The first 1 or 2 cancellations, I was like okay no big deal, probably just a hiccup. It became ridiculous around 5 and now I am up to 9 order canceled. I don't know what the deal is, but it seems like neither do they. Good times... Well maybe when the part is back in stock I can place another order so I can keep adding up the cancellations.
I hate to say it, because the reps seem nice and like they can't do anything about it, but if you can order your parts somewhere else, you probably should. Maybe they'll actually get to you.
Found what i needed quickly and process was smooth.
Really good customer service, having someone available to answer questions on figment is real plus before I finished checking out.
Had exactly what I needed and received it quickly.
My flags arrived sooner than expected! They are bright and well made!
The hitch was an easy install. Took my husband about 35 mins to get it all put on. I'm having the wiring done professionally but seems to be pretty simple by the look of the instructions.
Not everything fit quite right but it all works well
Kit arrived well in advance of the expected delivery date.
Great,company always have equipment for Tacoma. Fast delivery,hope to order soon.
Works as expected. Easy install. Would be nice if it came with a new banjo bolt
No issues. Arrived quickly. East installation. Would purchase again
Thank you for reaching out with feedback and for your purchase of your gutter extension.
Please feel free to contact our team if you have any pricing questions. We do offer price matching.
If you would like to discuss your experience, you can reach me at EXT 1257.
Amy
Made My jeep drive way better, now just waiting fir a front end alignment
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and for your recent purchase of your headlights and lift kit.
I see that our team has assisted you with your experience you have reviewed here. I apologize for any frustration you experienced. Please feel free to
Reach out to me if you have any additional questions. I would be happy to discuss your experience.
Amy
EXT 1257