Overview
Extreme Terrain has a rating of 4.3 stars from 10,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
I was informed shortly after placing an order that it was canceled. There was no explanation as to why other than just saying "sorry we couldn't meet your needs". I'm a bit thrown off I'd understand if the part was not in stock but I do not believe that is the case as I feel it would have stated that before placing my order. My question is then what's the reason for the cancelation?
Trusted the description. Needed the drag link end, received a tie rod end. Disappointed. Thankfully auto zone had one in stock.
The instruction were awful. Was missing 2 screws and 4 nuts. Fedx took an extra 2 days then left the package next to a sign that said NO Deliveries at front door. Please put all deliveries on carport.
Its great to have one site have the right products and stuff to fix your jeep. And still have it at a competitive price. So amazing
Overall experience was good. Had the part I needed in stock and shipped out and received quickly. The only downside was the driveshaft was hanging out of the box when I received it. Luckily nothing was damaged and I installed the front driveshaft and it fit and worked perfectly.
Your auto generated emails are OUT OF CONTROL. I haven't even received my item and you have sent me 3 emails a day, every day, since the purchase. You have a box on this form to verify that I'm not a robot. Please return the favor and quit sending me your robot emails.
I went on line to order fenders for my sons 2024 Jeep Rubicon 4xe. When I placed the order I realized I had ordered the wrong part number and tried to cancel the order. It only allowed me to cancel the front fenders but would not let me cancel the back fenders. I tried multiple times with no luck. I then called you customer service line and they said they were sorry but could not do anything to cancel the order. They told me I would have to wait for the product to arrive, take two pictures and send that back to you all to be able to return the product. They also said I have 10 days to do this. I am not happy about the fact that I could not cancel the order completely within 30 minutes of placing the order.
Hello Robert,
I apologize that we are unable to cancel your order for the rear fender flares, this item is shipping from our California location where the processing time may be longer. We also are unable to make any adjustments to orders shipping from this location such as cancelling. As soon as you receive your order you can use the prepaid label to return it that we have provided you with. I am waiving the photo request and also waiving you the return tag fee of $25.00 so your return is free since you attempted to cancel. Please print the return label and attach it to the box and drop off at your nearest fed ex location or fed ex can scan the QR code that is provided in your email as well. If you do not receive the return label or have any trouble with this please do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison
I've placed a couple of orders, both by phone, due to a website glitch that won't let me proceed to the review order screen. Both times I called in and had a fine experience placing my order with the ExtremeTerrain staff. Thanks for the service, but pls look into my web ordering glitch.
The entire ordering and checking out was very easy. The grill picture is just beautiful and love receiving a thumbs up from other drivers when they notice it..
My rep Ron was so easy to deal with. I told him Microsoft found my winch at a cheaper price and he met it. Thanks for an easy transaction. I am a return customer and will continue to be loyal to Extreme Terrain. Thanks to all involved.
Excellent bumper would buy again, please take note for all tacoma owners with rear bumper sensors and trailer hitch install sensors and everything before installing
Bought these about 2 years ago had to buy new ones because last ones only lasted 2 years... but for 50 bucks look nice while they worked
Hello Joseph,
I'm sorry there was an issue with your older order. I checked on the original order, and unfortunately there wasn't a warranty on the lights. If you encounter any issues with the new order, please feel free to reach out to our service department.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I needed a specific turn signal found Et sold and carried the fender flare that required a flush mount turn signal and they had it.
Got some bed lights… I ordered them online and they came a couple days later. Item was packaged in a brown box with tape and padding. Happy face.
I ordered a front bumper cover for a 2017 Jeep Wrangler JK with tow hook holes and fog light openings. You sent a solid cover with no openings
Hello Eddie,
Sorry I missed you this afternoon I just left you a voicemail going into further detail regarding your review. I see that you have started the return process but we are waiting on photos. I texted you the link again to upload those, as soon as we have photos our Tech Return team can take a deeper dive into what you did receive versus what you ordered. Please keep an eye on your email for further communication. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Parts were easy to find. Easy order experience. Order came when expected. Parts went on easy as described.
Easy to order, fair price, fast shipping good customer service with cancelation of mistaken of previous order
Received the item ordered (open box RedRock step bars for Jeep Wrangler). Actually double packaged (original item carton + ET carton). Was aware that the parts had some scratches, etc. One bar has some scuff marks and is slightly out of shape. Put that bar on the passenger side. Had 3 washers for the installation missing. Had to run to local big box store to get replacements. Added some permanent marker to color black.
Excellent. Updates were provided throughout and the tires were delivered promptly. Great service and excellent product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Trevor,
I'm sorry you got the wrong part! I left a detailed voicemail but also wanted to reach out here as well. I was able to find your order and it looks like the "OPR Replacement Pitman Arm Tie Rod End" SKU J101836 was ordered. I started a return and sent a picture request to process a return. Once the photos are uploaded you'll receive a free return label to return for a full refund back to your original payment method. If you do not wish to return, feel free to ignore the photo request.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If you have any questions about this process (or anything else), don't hesitate to reach out to myself or any of our customer service reps. We're available on the phone at 8:30 AM EST everyday, and here until 11 PM weeknights, and 9 PM weekends.
Thanks,
Desiree