Overview
Extreme Terrain has a rating of 4.3 stars from 10,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
I ordered Velcro handles and received suspension parts. This the first time I've had a problem with your business, very disappointed.
I'm frustrated that I was not told an item was out of stock before I ordered it. I recommend your company place "out of stock" on your your display items. I don't know how long I will have to wait for the item to be manufactured and sent to me.
With a 4 man team, 2 hours to prep my Wrangler to accept the rack. Plan to remove the glove box, emergency brake cable from bracket, and other under dash components to access nuts on backside of windshield hinge.
2 hours to install cargo rack. While traveling, expect wind noise.
The care they give in shipping the tires and wheels is amazing they mounted and balance and boxed them individually with extra packing to keep the wheels from damage will buy from again
I made an error when I ordered my part. When I called my problem was taken care of very promptly and efficiently. It was a very quick process.
Order only took a few days to arrive. Box was slightly damaged upon arrival, but that was not a big surprise due to the fact that it contained a heavy item. Packing materials inside the box was good and there was no damage to item.
Ordered an exhaust system for a birthday gift, they sent me a track bar. Paid for the insurance on the item, but customer service would not resend me the correct item until they could review all the pictures and info I provided, send me a return label for the wrong part I was sent, and then have to wait for it to register as in transit back before sending me the correct item I ordered. Will not order from again.
Hello Adam,
I just left you a voicemail regarding your review, as I stated your replacement has shipped and you should of received a tracking number to your email today. I also applied that voucher and if there is anything else I can assist you with please do not hesitate to reach out to me at ext 1896.
Thank you,
Allison
I ordered a part on Jan 6th and paid additional money for 2 day shipping thinking I would have the part within 3 days of purcahse around the 9th. The order was not processed/shipped for several days and then once shipped it took an additional 4 days. Why charge someone extra money and not deliver? Because I did not get the part in time I have not been able to drive the vehicle as the level kit should have been inspalled prior to my scheduled appointment to have new larger tires installed that would have fit properly if the lift lit came in on time. I have spent a lot of money here over the years, not anymore.
From
Lenexa, KS US
Label Created
1/8/25 11:10 AM
We have your package
OLATHE, KS
1/9/25 12:00 AM
ON THE WAY
DURHAM, NC
1/13/25 5:21 AM
OUT FOR DELIVERY
DURHAM, NC
1/13/25 5:32 AM
Delivered
Raleigh, NC US
Delivered
1/13/25 at 10:07 AM
Ordered a single wheel as a spare that was an open box and it was shipped and delivered in just a few days and at a very good price.
Ordered tires and wheels and they were shipped and delivered very quickly
Fast Shipping with accurate delivery date, 5 stars👍🏼
Shipment arrived exactly when promised.
Shipping Co. Contacted me prior to delivery.
Very satisfied.
Everything looks great, love the website. Definitely looking at more for my Jeep...
My wife just got the order that was delivered. Good news is that she was really wanting new turn signals for her Jeep. Bad news is that they just slapped a shipping label on the Raxiom box and tossed it on my porch. Worse new is that it was supposed to be a Christmas present for her. Every other order I've gotten from Extreme Terrain, the product was shipped in a cardboard box so that you didn't see what it was.
Hello Kristopher,
I just left you a voicemail regarding your review I apologize again for any inconvenience this has caused as I stated I placed an voucher on your account to use on your next purchase online or over the phone. If you need anything else please feel free to give me a shout directly.
Thank you,
Allison EXT 1896
They made it very easy to get the parts I needed for my older jeep and sent it right away. Thank you
They can not ship the purchases correctly. Once again half an order arrived. When confronted they claim, just send more money. Sounds a lot like extortion or is it simply a scam. Such a sad business model!
Hello Annie,
I apologize that you received an incomplete set of leaf springs, I see you have already spoken to customer service regarding this and your refund has been issued back to a voucher and your Visa. I can assure you this normally is not how we operate and I apologize you have now had 2 bad experiences with the way you have received your parts. If you would like to discuss this further please feel free to reach out to me directly at ext 1896.
Thank you,
Allison
Thank you,
Allison
Once again half an order shipped. Will be returning for final time. Will never use this company ever again. 3 strikes and your out. Hopefully people will know how bad you are and you will fail pathetically.
Great company to deal with. Easy transaction and fast handling.
First time purchasing from Extreme Terrain and I'm very satisfied with the products, shipping and notifications! Will be purchasing from again.
The ordering experience was fast and very easy. Bumper was shipped quickly only took 4 days to receive. Unfortunately it did arrive with some damage to the painted coating but now dents. I wish they would send a touch up kit for small damage.
Have not had a chance to install it yet.
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- Malvern, PA, United States
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Hi Bob,
I'm sorry for the delay for your parts! I left a message when I called, but wanted to reach out here as well. I reviewed your order, and I am going to see if I can get your parts to ship quicker. We work with multiple vendors that ship parts for us if we don't have it in our warehouse, so I'm checking if we can get it shipped sooner than later. As soon as I have a tracking number, we'll email it to you. There's nothing you need to do on your side, I just wanted to let you know I was working on your order with my operations team.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree