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Extreme TerrainReviews 3,224

4.4

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 5 days

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49,693 reviews

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District of Columbia
2 reviews
0 helpful votes
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Minor web issues
April 22, 2022

The shopping cart did not work with Safari on the Mac. I had to switch browsers in order to place my order.

Date of experience: April 22, 2022
Pennsylvania
1 review
0 helpful votes
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Dana 44 parts
April 19, 2022

Ryan was very helpful. He answered al my questions and made sure I get the parts I needed to repair my wrangler.

Date of experience: April 19, 2022
Pennsylvania
1 review
0 helpful votes
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Love the site!
April 16, 2022

I love how you tell us what's in the box as well. You helped me understand what I needed to purchase the items I was buying!

Date of experience: April 16, 2022
Pennsylvania
1 review
0 helpful votes
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Red rock intake
April 16, 2022

The website was super easy to use and all the videos I watched answered all the questions I could have had, and seeing customer pictures was awesome also

Date of experience: April 16, 2022
New Hampshire
1 review
0 helpful votes
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Tire cover
May 16, 2022

Cover is too large how do I return it? Grill covers I am happy with.

Date of experience: April 16, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Minnesota
1 review
0 helpful votes
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ET did a great job.
April 15, 2022

They fulfilled the order immediately, shipping was quick. I have not yet used the purchase, but the site is very responsive.

Date of experience: April 15, 2022
Tennessee
1 review
0 helpful votes
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A little confusing
May 14, 2022

I tried to use the Arp22 coupon, my order was over $250 at the time
It said my order did not qualify for the discount with no other explanation
This is my 1st time shopping with you and I have to say
I don't really don't have that warm and fuzzy feeling
With that said I may be a very short lived customer of yours

Date of experience: April 14, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext. 257

New Jersey
1 review
0 helpful votes
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Billing questions
April 11, 2022

I received a store credit and applied it to my recent purchase. I didn't see it deducted from the price. I reached out to the chat line and they resolved it.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Excellent Service
April 10, 2022

I wish all of my Jeep orders could be like this. My order was fulfilled, shipped and received WAY QUICKER that I expected. Thank you very much for your help

Date of experience: April 10, 2022
Arizona
1 review
0 helpful votes
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Very prompt and packaged nicely
April 9, 2022

When I received my bumper 2 days later it was very clean looking as far as the box goes and when I opened the box they packaged it to where if you ask me nothing could happen to it. The box was blown full of expanding foam to completely fill the box and was in great condition when I got it out of the packaging! Was pleased with time of delivery and how well it was packaged!

Date of experience: April 9, 2022
Illinois
1 review
0 helpful votes
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Repeat customer
April 9, 2022

I've ordered several things through extremeterrain.com this year and have been thoroughly impressed with their responsiveness and quick shipments. Repeat customer for life now.

Date of experience: April 9, 2022
Texas
1 review
0 helpful votes
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Overall easy buying
April 9, 2022

Decent all the way around. Pretty much on par for expectations these days.

Date of experience: April 9, 2022
Indiana
1 review
0 helpful votes
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Jeep Parts
April 9, 2022

Someone hit and broke the outside edge of my license plate holder. Not sure when or how. Started looking for replacements and Extreme Terrain had the best prices and easiest website to navigate.

Date of experience: April 9, 2022
Ohio
1 review
0 helpful votes
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Happy Gladiator
April 9, 2022

Very easy to use website and a nice variety of quality products

Date of experience: April 9, 2022
Florida
1 review
0 helpful votes
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Wow! Impressed
April 8, 2022

We have been looking for weeks for a set of wheels only to find them discontinued. After we refocused, ET had exactly what we wanted, in stock, and FREE 3 day shipping! Oh, and did I mention that I got to speak to a human on the phone within a reasonable amount of wait time? They've gotten my business in the past. Will get it again in the future.

Date of experience: April 8, 2022
Pennsylvania
1 review
0 helpful votes
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Best selection
April 8, 2022

Best pricing and free shipping - it was received the next day!

Date of experience: April 8, 2022
Missouri
1 review
0 helpful votes
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Tried to Cancel
May 8, 2022

I tried to cancel my order 30 minutes after I shopped on-line; when I called to cancel although polite I was told I could not cancel as it was "in process". So, I was told it had to ship to me where hopefully I can ship it back and get my money back.

I will buy from you again just not my side-step bars as they would not look good on my 2-door jeep.

Date of experience: April 8, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Colorado
1 review
0 helpful votes
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Satisfied customer every time
April 7, 2022

Selection is good. Pricing is in-line with others and availability of product is good. Everything has shipped exactly as ordered with out delays. If they say it's in stock then it is.

Date of experience: April 7, 2022
Arizona
1 review
0 helpful votes
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5 star peeps
April 6, 2022

I have bought probably 90% of my upgrades from ET. I've never had a problem with delivery. Always on time or before. ET's install videos that come with every part online has saved myself time and extra work that paper instructions want to add. Recommend these guys 1000%

Date of experience: April 6, 2022
Idaho
1 review
0 helpful votes
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Amazing
April 5, 2022

I'm so happy with all the parts I been purchasing with you guys. Really good product and arrived and always arrived on time.

Date of experience: April 5, 2022