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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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The shopping cart did not work with Safari on the Mac. I had to switch browsers in order to place my order.
Ryan was very helpful. He answered al my questions and made sure I get the parts I needed to repair my wrangler.
I love how you tell us what's in the box as well. You helped me understand what I needed to purchase the items I was buying!
The website was super easy to use and all the videos I watched answered all the questions I could have had, and seeing customer pictures was awesome also
Cover is too large how do I return it? Grill covers I am happy with.
They fulfilled the order immediately, shipping was quick. I have not yet used the purchase, but the site is very responsive.
I tried to use the Arp22 coupon, my order was over $250 at the time
It said my order did not qualify for the discount with no other explanation
This is my 1st time shopping with you and I have to say
I don't really don't have that warm and fuzzy feeling
With that said I may be a very short lived customer of yours
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257
I received a store credit and applied it to my recent purchase. I didn't see it deducted from the price. I reached out to the chat line and they resolved it.
I wish all of my Jeep orders could be like this. My order was fulfilled, shipped and received WAY QUICKER that I expected. Thank you very much for your help
When I received my bumper 2 days later it was very clean looking as far as the box goes and when I opened the box they packaged it to where if you ask me nothing could happen to it. The box was blown full of expanding foam to completely fill the box and was in great condition when I got it out of the packaging! Was pleased with time of delivery and how well it was packaged!
I've ordered several things through extremeterrain.com this year and have been thoroughly impressed with their responsiveness and quick shipments. Repeat customer for life now.
Decent all the way around. Pretty much on par for expectations these days.
Someone hit and broke the outside edge of my license plate holder. Not sure when or how. Started looking for replacements and Extreme Terrain had the best prices and easiest website to navigate.
We have been looking for weeks for a set of wheels only to find them discontinued. After we refocused, ET had exactly what we wanted, in stock, and FREE 3 day shipping! Oh, and did I mention that I got to speak to a human on the phone within a reasonable amount of wait time? They've gotten my business in the past. Will get it again in the future.
I tried to cancel my order 30 minutes after I shopped on-line; when I called to cancel although polite I was told I could not cancel as it was "in process". So, I was told it had to ship to me where hopefully I can ship it back and get my money back.
I will buy from you again just not my side-step bars as they would not look good on my 2-door jeep.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Selection is good. Pricing is in-line with others and availability of product is good. Everything has shipped exactly as ordered with out delays. If they say it's in stock then it is.
I have bought probably 90% of my upgrades from ET. I've never had a problem with delivery. Always on time or before. ET's install videos that come with every part online has saved myself time and extra work that paper instructions want to add. Recommend these guys 1000%
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257