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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Every thing shipped on time, I made a mistake on the order, was handled quickly and in a friendly manner. I have ordered several items all of highest quality, also appreciate the how to Videos.
Very easy to use and very well built. Quick ordering and fast shipping
Was sent Side Steps in a package that was in horrendous condition with a hole in one end. Parts, predictably were missing, but surprisingly, the side steps themselves were already deeply scratched in many spots. Spots that could not have been done in shipping. The package still had an address attached for a prior purchaser who had obviously returned them as well. The only favor ET has done so far is have UPS return to my home and pick it up for a return. They have had the steps back in their possession for a week now and still no refund. Spoke with Customer Service three times now and always get the same 'we will take care of it right away' and 'so happy to help you'.
Garbage. Have thrown out their catalogue and will keep bugging them until i get my $500CAD back.
DO NOT DO BUSINESS WITH THEM!
Excellent! Fits well, works well. As advertised. What is the gasket for?
Love them so much. Came in the mail pretty fast. Love the red
Easy shopping for jeep accessories. Order shipped the day I ordered it. Overall my experience with them was great. Top notch place.
Because of my fog lights on my bumper the front license plate holder I ordered will not fit my Jeep. I now have a product that I can't use.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Great selection of pretty much anything u need, makes everything easy. Shipping was really quick. Only thing was I wasn't able to use the code that says 50$ off that they have on their front page "claim" button. I tried putting it and it says invalid or something like that.
I almost always find what I'm looking for, or a better option than what I originally had in mind in extremeterrain.com
The shopping cart did not work with Safari on the Mac. I had to switch browsers in order to place my order.
Ryan was very helpful. He answered al my questions and made sure I get the parts I needed to repair my wrangler.
I love how you tell us what's in the box as well. You helped me understand what I needed to purchase the items I was buying!
The website was super easy to use and all the videos I watched answered all the questions I could have had, and seeing customer pictures was awesome also
Cover is too large how do I return it? Grill covers I am happy with.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
They fulfilled the order immediately, shipping was quick. I have not yet used the purchase, but the site is very responsive.
I tried to use the Arp22 coupon, my order was over $250 at the time
It said my order did not qualify for the discount with no other explanation
This is my 1st time shopping with you and I have to say
I don't really don't have that warm and fuzzy feeling
With that said I may be a very short lived customer of yours
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257
I received a store credit and applied it to my recent purchase. I didn't see it deducted from the price. I reached out to the chat line and they resolved it.
I wish all of my Jeep orders could be like this. My order was fulfilled, shipped and received WAY QUICKER that I expected. Thank you very much for your help
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at EXT 257.
I hope to hear from you soon.
Amy