Overview
Extreme Terrain has a rating of 4.3 stars from 10,805 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
I ordered a product mid-day on the 7th (4 days ago) and still my order says "Order Recieved) yet when I was checking out it was said my order would ship same day. I even talked to a customer service rep who said it would be put on a truck either yesterday (10th) or today (it hasn't happened)
I spent over 400. Just to be notified that parts are on back back order. Plus the radiator i bought was open box return. My bad for not asking if they ever did pressure test on it.
Fantastic customer service. Very helpful and informative about products. Will be buying from them again. Products are priced reasonable. They showed me that they value you as a customer. Even if you are not spending a lot of money. Great experience.
The tailpipe was described as scratched which would have been ok, however it is flat out unusable. The hanger had been completely cut off and the exhaust opening badly bent so that it won't even go over my exhaust pipe. It was grossly misrepresented on your website and a complete waste of $115. This piece is scrap at best. I deserve a full refund
Hello Matt,
Thank you for notifying us of your recent purchase for the Exhaust, as we discussed over the phone I sent you a follow up text you do not need to return it and you where issued a full refund back to your PayPal account. Hope you have a great rest of your week.
Thank you,
Allison
I spoke with a man in customer service about my email being wrong with my present order. He solved all my problems & sent a new receipt to my right email. I will definitely do business with them again.
I ordered a HD tire mount on 3/30 that was supposed to arrive on 4/1. It is now 4/1 and the item still hasn't shipped, and now they are saying it will probably be 4/7 before i even get a tracking number. Horrible customer service and offered no reason for the delay other than trying to say it was the websites fault.
Hey Kirk,
Sorry I missed you, I just left you a voicemail regarding your review. I wanted to extend an additional apology for not receiving your order in the timely manner that was advertised on the website at time of purchase. As stated I went ahead and issued you a voucher to use on your next purchase with us online or over the phone. If you need anything else in the meantime please feel free to reach out to us.
Thank you,
Allison
The box arrived damaged, but might not have been the company but FedEx, but the way it was packaged (the company) it caused the parts plastic bag to get a tear in it and all the pieces that were needed for assembly were all over the box and 5 pieces were missing. Also, when I wanted to chat with a person the chat started with a chat bot which are useless. Chat bots never answer any questions correctly. I don't know why companies use the chat bots. I finally reached a live person and told them that I was missing 5 pieces that are required for the assembly. They said they would send me the parts but first I needed to take pictures all of the parts that I did receive and upload the pictures to their website. Why would I have to take pictures of all the parts I received just to get the 5 pieces that I told them I was missing. I am not stupid I know what was missing but the company did not trust my judgement on what I needed. So much for being a "valued" customer.
I was having some technical issues with my purchase. I used the chat option and eventually got on the phone with their customer support rep, Leo, who was nothing short of amazing. We didn't get the problem fixed during the call but later that evening I managed to finalize the transaction thanks to his help. Top tier experience to say the least.
Items missing that wasn't listed missing per the description. Call in to see what could be done about the missing item. Was told what I could do and if I didn't want to go that route I could return the item but if I didn't keep the item as is I would be giving a in store credit. I decided to keep the item.
Instructions were kind of lacking, but I figured it out. No wire to open the latches. I can shade tree mechanic that. No carriage bolts for joining the panels to the rail, I was able to use other style bolts. But it looks good. And I got er done.
I recently made a purchase from Extreme Terrain for a manual 4x4 lock in/out control.
The item was as advertised and an excellent price. The team at Extreme Terrain have always been
Great to deal with and items arrive quickly.
Very quick turn around time on delivery. Price was fair.
Actual radiator had a broken plastic clip for base of shroud. And the bolt patterns are off. The AC Cooler and fan shroud do not line up properly. Could not use bottom bolts for AC and Shroud is tight against top hose. I needed to put in quickly so will sacrifice imperfection. Also way to many emails after purchase.
Hi Robert,
I'm sorry to hear the radiator was damaged! I tried to call but was having some computer issues (my microphone was not working right). I'll try to call back later. I wanted to reach out and touch base with you to fix your order. Since you had to install the radiator, if you would like, we can send a replacement out first. I also noted your account that shipping out the replacement first was approved. Again, I'm sorry for the inconvenience, and I'll be in touch soon.
Thanks,
Desiree, ext. 1320
I spoke with Todd S. And he was professional and very knowledgable. It was easy and my order was placed. I received the confirmation email and then the next day the email that my cover had shipped.
In received my cover from FedEx this morning and plan on installing this weekend.
Thanks again to Todd for the professional support. I look forward to working with him in a few weeks when I start on my dual exhaust upgrade.
1 of the 2 products was shipped and arrived quickly, still waiting on the other 1/2 of my order, nice product, easy installation, Great Deal! Thank You!
Purchased a PPE transmission pan and when it showed up it was obviously used and the aluminum had a grinder used on it to try and cover use but salt stains and rock salt damage was present. A 3rd party reseller apparently sells these through extreme terrain. I would advise extreme terrain to drop these idiots for trying to defraud customers with used products.
Hey Jason,
I apologize that your product arrived used I completely understand your frustration and how inconvenient this must be. I see you have already spoken to customer service and they have setup a return that is currently under review by the vendor now. Please keep an eye on your email for updates and your return label to be sent. I went ahead and issued you an additional voucher to be used online or over the phone on your next purchase. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
My order arrived within estimated time frame. All parts were provided and was a perfect fit for my vehicle
Easy menu. Everything comes with pics. Fit confirmation. Lots of inventory to fit any price range. Check them out you won't be disappointed. Fast shipping.
I recently bought a new to me truck and wanted to install a winch bumper. I researched a lot of different bumpers from different companies but in the end I the one that I wanted was from ET. My order was shipped the same day I ordered. Great communication about my order and shipping updates. I will be using ET for all future parts for my truck.
CAlled about the light trim ring for my front bumper and the person in customer service was able to help me with my order for the rear bumper and tire carrier. The stock attachment was weaking my rear door... Came on time, will install this Saturday
Sure did. Have not received them yet, but I am sure they will be great. Easy ordering. A little difficult navigating the Wed site but I finally figured it out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle,
I apologize for the delay in shipping out your recent order for the Headlights. I called you this afternoon an provided an update on your order and an alternative of what we can do. I apologize for any inconvenience this has caused you. If there is anything else we can assist you with in the meantime please let us know.
Thank you,
Allison