Extreme Terrain

Ordered a rack for my jeep.5 stars was awesome. Decided to add fog lights and found ones that said they fit. They did not. We're too small and did not plug into the factory harness. Went online and spend an hour trying to upload proof pictures that there website would except. Ended up screen shot the photos. Everything looked good said was excepted. Choice was refund. Not interested in anymore fun with you. Got an enpmail wanting more pic. NOT WORTH THE EFFORT

When I ordered my part on Tuesday the 7th I was informed by your site that it would be here Friday the 10th. Instead, it was not delivered until Tuesday the 14. So that was not cool. Overall the part appears to fit right in no issue still have to test it out

I ordered bumper for truck and later that afternoon I realized I wasn't going to be home when it was supposed to be delivered, so I emailed company to change delivery date, but it was delivered on original date. Luckily it was still there when I got home, not even sure person did anything they said they were going to do.

I bought the RedRock Titus Grille 20-25 Jeep Gladiator JT w/o trail cam unpainted. Purchased for my daughter as a birthday present for her Gladiator. It was shipped quickly. The grille was well protected in the box received in mint condition! The install was so easy we installed it ourselves. It took us about 30-45 minutes.everything you need comes in the box with instructions. The facelift on the Jeep Gladiator was HUGE! Looks bad $#*!! The matte black is a great contrast on the Snazzberry Gladiator. We absolutely love the no hassle install and it looks even better than we expected. Highly recommended.

The shoping experience itself was good and the prices were better than Amazon. The shipping company is probably one of the worst choices in the world and you would be better off shipping the hinges through the postal service tbh. The product actually might have gotten here sooner.

I ordered the Ironman 4x4 stubby front bumper and had to pay $149 for freight. Received it 9 days after ordered and when I opened the box it was the wrong item. The item that was delivered wasn't even a bumper. Already contacted return department. But I'm kind of pissed I had to pay for freight shipping and got the wrong thing.

Shopping is usually great, definitely like the videos that you post with or for install. The soft-,top I got for my 2dr jk, was Smitty. The product was a little different than in the video. Actually the item was better and had improved features on it.

We ordered the Rivet Style Fender Flares (open box), that were to include the molding and hardware. Upon arrival, the hardware that was included was missing due to not being sealed up correctly. When I asked Kimberly what was included in the sale, she sent a picture of the parts that were included in the purchase. It showed the installation hardware was included. It was lost because the shipper at Extreme Terrain did not zip up the bag and the washers, nuts and screws were loose in the box. Fed Ex put 2 of them on top of the box. We were offered a $45 dollar credit with a NO RETURN option. Apparently they know that the hardware was unavailable and we would be stuck with an unusable part. Spoke with 4 people today. When we asked for a supervisor, the girl said there was no one in today. She then said there was there and asked why we would need to talk to one and refused.
Last order got messed up also. I believe I spoke with James C previously about the problems with the last order.

I put the lift on it took 6 hours. Looks great but the instructions were terrible and the parts are not labelled at all several bags not labelled. I would recommend revamping the instructions and label parts to list what goes where.

They sent wrong part with steering upgrade kit which I did not know until parts were installed. Call them to inform about and they would not ship part next day. Said only standard shipping. I have one car which is now out of commission due to company mess up of shipping g wrong part. I have rent car now until part is received & installed. You would think a company would want to get item shipped ASAP and in my hands next day but not Extreme Terrain. Never buy from them again. Could not even get a manager on line to talk to. Company owes me for renting a car.