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ExpressPassport has a rating of 3.9 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service and post office. ExpressPassport ranks 3rd among Passports sites.
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Best customer expectation management yet!
Great service and has it within a few days! Thank you
I had a great experience.
The process was smooth and I was notified every step of the way.
Received my passport within 7 days of submitting documents. 3 days prior to travel.
As a first time applying for a passport, it was very simple and they worked with us to resolve any issues quickly, even missing or misplaced documents and we received our passports when promised. Very happy!
Wonderful experience. I was distraught when I realized my passport was expired, and all my plans had been made. Everyone I dealt with were DO helpful and made me feel that everything would be OK, and it was. Thank you so very much.
Regards
William Blackwell
Customer service representative very polite very professional took their time and answering questions and dealing with issues. Never felt like I was being rushed to get off phone. All representative dealt with issues with accuracy and a sense of urgency
Expresspassport followed through on all that was promised, The staff we had contact with was friendly, patient, and knew the answers to our questions. The process was made as stress free as possible.
Awesome! They handled everything professionally and quick. It was worth the money.
Very helpful customer support.
Passport received ahead of when i expected it.
Expensive but worth it. Walked through every single step with a person over the phone. Delivered in 3 days as promised.
They were very, very helpful!
Very fast, professional service. I am very satisfied.
Superb! Thanks for your professional customer service when I called as well as having an easy website.
Answer: I was baited and switched. I went to the US Post office site and inadvertently clicked on their link.
Answer: Just go to the post office ( set appointment on line) one shot deal.
Answer: Yes, if you have a minor child. Also, you must already have flight information for Expresspassport which conflicts with school trips methods.