Have had really good experience mainly using these guys untill recently, last 2 out of 3 orders haven't been received. Contact they say it's taking longer these days which I appreciate but wasting money When they don't arrive and it's been two months. Tracker say left country I think it's a issue with the courier they are now using but I would advise small orders (which is a pain as shipping is expensive) to be sure you don't throw money away.
Sadly after years of using i am apprehensive to continue with me custom as it's pointless when things no longer arrive. Might give dm one more try in good faith but cannot advise other to without knowing the risk of missing order involved
I ordered 100 pounds worth or product and they sent me one item on the list price 9 pounds i have sent numerous emails ever clicked on the retuns button and typed it in i need too speak too them they have ripped me off i am ready to buy a plane ticket and go there too confront them its been over 2 weeks now of daily emails sorry if i misspelled but raging is not the word can anyone help btw i rate no stars but it wont let me do that
After searching for quite some time, I was delighted to find and purchase my "incense" in bulk through this website. The entire process was smooth from start to finish, and the customer support was friendly. Now I know just where to look whenever I need quality product
I am Italian.
My name is BARBARA P. And I made 2 orders and after a bit late I got my things. Lots of choice: Spices, herbal incense, bath salts, RC's, etc…etc… The quality is supreme and the price is very good. The only problem is that since when do you order upon shipment can take more than a week.
I am ordering shipping to the Netherlands. So I don't have too many issues with my orders. It is been about 3 months since I placed my first order. Overall I have ordered about 6 times no issues whatsoever quick turnaround got my orders within a few days only.
I have been buying from express highs for quite some time now and have never been disappointed in the products or speed of dispatch. My favourite potpourri at the moment is Blue Giant a mellow high compared to some which can have a kick to them but all Express Highs products are good its just about finding what suits your needs i have never been ripped off and have always had good customer service keep going Express!
I m a customer almost 2 years now and i could say that both the E. H. team and the products are awesome and i would recommend it to everyone.
UPS delivery is quiet good although it would be nice if it was faster some times.
Unreliable store, ordered twice, the first time they didn't put what I ordered, the second time the package did not reach, the support service stopped responding. I do not advise using the services of this store, there are more reliable suppliers.
Hi Siarhei
It does not say anywhere on our website that orders are sent within 24 hours, instead we state on our delivery information page and on the checkout page that orders are sent within 24-48 hours Monday till Friday.
The difference between Express option and Standard is still a few days within the EU, so there is definitely a point for customers who wish to receive the order faster.
We apologize for the disappointment, but for the payment received on Wednesday afternoon, even if we shipped your order on Thursday there would still be no guarantee from any courier company that you will receive the parcel in Finland by the weekend. Your order has already been sent, the tracking number will be updated in your account today.
Best regards
Express Highs
Except for a slightly longer shipping time than I expected, I have no complaints. The store promptly emailed me with the shipping date and tracking information. The product arrived in good shape and as I wanted. I will not hesitate to order incense from the store again. Satisfied!
Ordered a bunch of times,even got a reefund once...and yes they have free shipping,last time was from dpd,and time before that was fedex...had no problems,good communication,quick response and they dont work on weekends...i will order again
I was skeptical at first, however, I was amazed. The product quality and the delivery time were both satisfying. I will definitely order from this website. The goods came in three days, just as promised.
Very responsive and Friendly Customer Service and Fast delivery too. I can get the product I need at a great price. I have experienced them for the fifth time but they never disappoint me when it comes to the quality and delivery of the product.
Im howling with laughter at the response please don't insult customers intelligence if you did reply to emails there would be no need for people sharing their experiences on sites like this... Absolute joke of a company never respond to emails unless you publicy complain and mickey mouse goods. Since Brexit they blamed everybody other than yourselves and the fact that you need to set up mail forwarding or shipped from a Spanish Warehouse says it all. No need to read how mail forwarding works its self explanatory and of no interest. Last order was in January took 3 months to get a proper answer before you offered refunds so yes will not be ordering again, last e mail i sent was May still no reply to date and i have a copy of your last response of April stating you don't work weekends so again your reply is lacking substance, hence Long story short save the hassle buy elsewhere.
Express Highs values complete satisfaction and strives to offer the best quality products and customer service. Base on your statement, we assume you may not have ordered from us because our customer service rep is available seven days per week, and all emails are handled each day between 9 am - 6 pm. We take full responsibility for all lost packages as per our delivery terms, and it is shown on the delivery page and order page stating that we offer one replacement if the package is lost. In regards to the mail forwarding option, it is only available to UK customers who would like to purchase from the NL warehouse because only the Spain warehouse ships directly to the UK. Please research what a mail forwarding service is, and you will have a full understanding of what it means. If you would like to speak with us directly we are available 7 days per week and will assist with any questions you may have.
I mean it, who ever you are read this, THANK YOU, for ya return emails n constantly good service, you, for me, make the world a better place. Stuck in doors with covid but using the time to quit heroin and methadone. Done the heroin bit, 6 weeks off it, now working on the methadone, down to 20 ml. Been a Opiate addict 25yrs. And am only managing this by using some of your products to relieve withdrawal symptoms. So Cheers EH, gonna order again now,, oh I recommend the bulk buy incense is very good bang for ya buck and stronger than many other fragrances. Maybe email EH for a discount coupon first, I did and got a decent discount. :) 5 stars... again
I've been ordering my highs from this shop for a while now and they never failed. The quality of the products is always top-notch and they ship them out really fast. The bath salts arrive from Spain and the incense from Netherlands
A very good place to go when you know what your looking for.
I've never had a problem with expresshighs. The good thing about this is you have easy payment methods, great custmor service and Top sourced products. Long live expresshighs
I have ordered the Plutonium twice, and I am extremely pleased with it and the store in general. The communication was effective, and the staff has been very helpful. I can't think of anywhere better to purchase my product and recommend them to others.
Bought a few things from these guys & always received a great service. Had a couple of issues with one of their products & they dealt with it professionally & promptly, replacing / refunding in a timely manner.
Excellent customer service
There was an issue with my order when it arrived but I emailed them and had a response within a day even though it was a Saturday. They handled the issue really professionally and sent out a replacement - I was really impressed with their customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Martin
I have just sent a request for your order number here on sitejabber, please respond asap so we can look into the problem.
There are products that are sent from different warehouses, depending on what products you bought you may have two tracking numbers for your order, please respond asap so we can look into it.
To update this response, we have sent you an e-mail. Part of your order was delivered by a courier and the second part(since they are all products from the same range) will arrive separately as they are sent with a different courier. I believe you already have the second tracking number since you have also messaged us about it.
Best regards