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Express Highs
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Express Highs

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expresshighs.com
North Carolina
1 review
3 helpful votes
Follow Keon C.
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Amazing shop
June 4, 2021

Express Highs has been an amazing shop considering the quality of their incense is just like the good old days and the superb delivery service, nothing even remotely similar can be found in my country now. I haven't had any reason to complain and I hope it stays that way. Highly recommend!

Date of experience: June 4, 2021
GB
1 review
11 helpful votes
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Still the same sh*t company
October 6, 2021
Updated review

Mysterious Plants are not shipping to the UK so thought I would come back and try this place again; big mistake! Still the same slow, never responds, sh*t service as it was a couple of years ago.

Ordered last week, processed Sunday, now Thursday and it has still not been shipped!

Date of experience: October 6, 2021
J K. Express Highs Rep
over a year old

WE DO NOT SHIP TO THE UK, please read what is says on the website


Worst customer service
January 9, 2020
Previous review

Never reply to emails, delays in 1/3 orders, no apology or explanation, terrible (non-existant) customer service.

Date of experience: January 9, 2020

Getting worse every week!!
February 16, 2019
Previous review

Not only did they take two working days to ship an order for next day delivery; but now they can no longer offer any fast delivery and my latest order is now in day 4 and yet to be processed, it's now Friday evening so it won't get shipped until sometime next week, then probably will not arrive until the week after!! If anybody knows of a better company for these products please let me know.

Date of experience: February 16, 2019
Colorado
1 review
3 helpful votes
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I got referred by a friend, but now I am a regular customer, their products are the best and at reasonable rates. They send free samples before you buy and, the delivery time is good too with UPS. Bulk Bizarro works out very cheap compared to any other shop. They are doing really very wonderful job.

Date of experience: September 6, 2021
Colorado
1 review
2 helpful votes
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Wonderful customer service and excellent quality of products. It is very hard to find decent vendor with fast delivery but express highs have made it possible. I don't think theirs a single area where improvement is needed, payment is easy, shipping is fast, high strength herbal incense.

Date of experience: September 6, 2021
GB
2 reviews
15 helpful votes
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Scum of the earth
February 17, 2019

As of 20 past 4 on the 4th of june im over 300 quid in the hole
These guys have said they will be shipping today and have once again lied to me
Honestly considering a trip to their headquarters to get my stuff as they will not ship it for some reason.
Do not buy from here unless you like being robbed and ignored.

Date of experience: February 17, 2019
GB
1 review
3 helpful votes
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Not shipped yet
March 19, 2021

Been 3 days since it is processed but not shipped ordered 3 times but im waiting for the last order to be shipped tryed emailing them but no reply the order is ******* witch is heavenly-E and Space-E and substitute from the Spanish warehouse and send directly i hope i get my order soon

Date of experience: March 19, 2021
GB
1 review
6 helpful votes
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Good customer service
August 11, 2022

I'm from the UK and only realised that after I paid for my order EH could not ship directly to me. I didn't fancy paying £9 tracked postage plus at least 15 Euros using a parcel redirection service. I requested a refund, which I received roughly two weeks later, and the customer service was very good, and they replied promptly. Just a warning to UK customers - It's expensive and a hassle. I may try ordering again in the future once I can afford it.

Date of experience: August 11, 2022
GB
1 review
3 helpful votes
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9/10
November 9, 2021

I was very pleased with the products & delivery up until my last order. It was seized and destroyed by customs. I had no response and no refund. I literally spent thousands in 7 years but can't risk ordering any more as the same thing will probably happen again. Now I'm getting through 3 bottles of spirits a week.

Date of experience: November 9, 2021
J K. Express Highs Rep
over a year old

Hi Jim

Can you please let us know your order number here?

Best regards

UPD: May you please provide us with an update here?

Australia
1 review
5 helpful votes
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Australian Review
February 3, 2023

The sites legit. The products are what an experienced user would expect.
Unfortunately delivery to Aus takes about a month after shipping and they can be a bit tardy with getting it in the mail. So plan your orders for regular supply.
4 stars for being legit.

Date of experience: February 2, 2023
Colorado
1 review
3 helpful votes
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I have seen different reviews in which most of the customers are happy with the quality and rates but I'll mention their quick response and delivery. Since it was my first time purchasing from them, I was a little bit confused, but they answered each and every query (with patience, lol) and sent me a free sample. Their international delivery is also very fast I received my product within 2 days to Germany

Date of experience: September 6, 2021
Illinois
1 review
3 helpful votes
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Lovely website, ordering process, and swift delivery. I have tried multiple products and I would definitely recommend Express highs - the quality of the product is always very good and I feel the products are a fair price, only issue is response time could be faster, but still far better than other vendors. I hope you will continue this!

Date of experience: September 28, 2021
GB
1 review
0 helpful votes
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Been ordering with them for years and they are the best around bar none. Brilliant products, excellent customer service and delivery is always something I look forward to allot. Bought a whole variety of items and can truly say each one has been super. Will be with them for many years to come :)

Date of experience: March 5, 2019
Greece
2 reviews
1 helpful vote
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Saqlain Abbas
October 12, 2022

Can you advise what is holding up order #******* order was placed and paid for on 07/10/2022, invoice #*******, I paid natural today 12/10/2022, the order has still not progressed at all since it was placed

Date of experience: October 12, 2022
J K. Express Highs Rep
over a year old

Hi Saqlain

Customer support should have already messaged you about the issue, as you had 7 failed attempts to pay with 3DSecure and used different cards and names the transaction was blocked, we have been resolving the issue, please check your email for further updates.

Best regards

GB
1 review
3 helpful votes
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They would send me package. Keep saying its being processed and won't explain. Its been two weeks now. I dont understand why it would take that long to be posted. And say processed. There is something wrong going on here.
Have now been sent another tracking number but it doesn't work. Seems like somethings is going on. Over a week to resend something and then tracking number doesn't exist in the system

Date of experience: June 18, 2021
J K. Express Highs Rep
over a year old

Hello Ian

Can you please send us your order number so that we can check? We do not have any pending orders with the name you have provided here and orders are being shipped as usual.
To add the order number you can edit your comment here.

Best regards
Express Highs

New York
1 review
0 helpful votes
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Excellent
May 30, 2021

The incense I got was very strong, I tried many vendors on the net, but these are by far the best, especially the Bizarro deal. They also have different varieties of bath salts which I'm going to try next. Overall my experience with the store has been excellent, express shipping with UPS is a plus!

Date of experience: May 30, 2021
Greece
1 review
0 helpful votes
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Greko
January 30, 2022

Hello. I am generally happy with your company, but I also have some issues, you are a little late! The first order I made everything went well and within 15 days, from the day of my order, I received it. The next day there was some confusion, but the company returned all my money. The last order, I am waiting for it to arrive these days, after 1 month! I can not say, the company contacts me when I request it, it 's just a little slow! Excellent quality.

Date of experience: January 30, 2022
GB
1 review
0 helpful votes
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Just don't
August 2, 2023

There are excellent shops with good products who are reliable, transparent and communicate well. Unfortunately express highs isn't any of those things…. They are straightforward scammers.

UPDATE

To be clear…. I spent £278 with this company and received nothing. I've given them the further information requested and they didn't reply. Their responses here are just window dressing.

UPDATE 2

I guess you didn't read my PM

UPDATE 3

I'm not going to go back and forth with this scammer. I stand by my original assertion and will leave it to readers to draw their own conclusions.

Date of experience: August 2, 2023
J K. Express Highs Rep
over a year old

Hi John

We are sorry that you had an unpleasant experience with us, can you provide us more details on what exactly was wrong and your order number please? You can do so by editing your existing comment and adding an update.

Best regards
Express Highs

UPD 1: Hi John We received two order numbers both were shipped to you with regular mail(RC's) to your mail forwarding address in Germany. Can you elaborate what we did wrong please?

UPD 2: Hi John We are still waiting for you to give us any update on this?

UPD 3: Yes, we have received the two order numbers from you as stated in UPD 1, we are not sure what exactly we did wrong if we shipped both of the orders to you to your mail forwarding address in Germany exactly as you requested us to do using regular mail? Please note that you ordered Research Chemicals to Germany with regular mail using a mail forwarding service - this is why it is not possible for us to track your order. If you wish for us to take responsibility for the delivery - please do not order regular mail shipments - they are impossible for anyone to track as is explained on our website.
But since you are actually using a mail forwarding service and don't necessarily have to use it in Germany - we ship Research Chemical shop products to other EU countries as well with tracking and in that case we do accept full responsibility for the delivery because we can easily see if your order has been delivered or not.
Legal Highs Shop products, for example, are always sent with tracked delivery no matter the destination, it is only Research Chemicals and only to Germany, Austria, Denmark, Sweden, Iceland, Finland or Norway that can only be shipped with regular mail, other destinations - we ship with DHL or Fedex always tracked - all of this information is available to our customers not only on the delivery information, but also on every product page from the Research Chemical shop.

UPD 4: Hi John, no we have not received a PM from you, our inbox here is empty which is why we have to respond to you here.
We've tried to look up the mail forwarding service you used and are you sure that you are even allowed to get regular mail shipments there? Regular mail is not a package, and "documents only mail" is on their prohibited list:
https://shipgerman.com/shipping/limitations/

GB
1 review
2 helpful votes
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Been purchasing from Express Highs since September 2018 (approx 6 months) and so far all products I've purchased have been of high quality and - on all but one occasion - delivery has been swift. "Highly" recommended!

Date of experience: February 17, 2019
GB
1 review
2 helpful votes
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Every product, is sent in a good amount of time within one to two weeks on average. And is exactly what is described. No issues at all, packaged well and communication is good too, however a lot of products do tend to get sold out. So must be quick.

Date of experience: February 21, 2019
GB
1 review
6 helpful votes
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My last order was rock star ice blast, and, ice menthol by hipster, lovely smoke both of em, even though my vape $#*!ed up i used the liquid, via putting some on the rizla[ fag paper], with express high you get what you came for, and they dont call them selfs express highs for no reason, i got mine in quick time, like from Holland to England in 4 days, it can take that long some times just from Kent!, any way express highs are the best guys at this for a reason, and i tip my hat and thank $#*! they are there when i need em, next order i will send pics as proof, trying to keep low profile in house cos of moaner wife, some of you guys will know where i, m coming from. All the best all you happy people.

Date of experience: April 15, 2019

Overview

Express Highs has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.