My order from Expresshighs came in today, and the Ivory Wave Ultra bath salt is off the chain, just an amazing product. Easy and discreet shipping with awesome customer service. They know what they offer. You're in good hands with Expresshigh!
This site hasnt replied to 10 emails asking for my items or money returned. Completely ignoring me had my money since 13th April 21, totally u Profesional, have no customer service AT ALL! I advise buy from here with caution, seriously rubbish site.
Have been dealing with Express a good while now, my personal favourite are the Bath Salts, I am old skool, and assure you won't be disappointed, I was very impressed and have never had a problem the pills are great too, just prefer Salts. So glad I found Express. Your's truly Joe. Thanks Express
I have been asking for a week now for my order #******* to be cancelled. On monday 9/8/2021 i got a answer saying the refund process would start on that day. It is now thursday and still no sign that EH has started to give me a refund. Sort it out EH. The time it takes you to answer my message you could of refunded my money... and before you blame the bank... it got nothing to do with the bank until you start the process. Can you please refund my £89,
Update... lies. Lies. Lies... you are full of it... i have checked my emails and order on your site. I have no emails from you and my order #******* is still saying processed... why are you lieing? I have now put a screen shot of my order status fixed to this review, it shows what real liers EH are.
We apologize that our service did not satisfy your expectations. We have looked into the issue and saw that your order status has already been canceled and refunded, please check your email update. If you need further assistance one of our representatives will be happy to assist you with any questions you may have. Have a great day!
These con artists will take your money, tell you they've sent your order - but nothing will ever come. Don't be fooled by the fake positive reviews on here, they'll have written them themselves! I wasted £40 on these criminals, don't do the same yourself, shop elsewhere!
Reply to Express Highs -
Hello EH. You're saying that I didn't use registered mail for my order - absolutely correct. And the only reason for that is you DON'T OFFER THAT OPTION FOR GERMANY! It's even written on the invoice that you don't! So i'm not sure how I was supposed to have chosen a postage method that you clearly said you won't offer?!...
Hi Simon
What is your order number please, we'd be glad to help if there is something wrong?
Best regards
Express Highs
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Update: You can provide an order id for us by editing your existing comment, so that we can assist you further. Thank you!
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Update: Hi Simon
We have received your order id, please note that you ordered Research Chemicals to Germany with regular mail using a mail forwarding service - this is why it is not possible for us to track your order. If you wish for us to take responsibility for the delivery - please do not order regular mail shipments - they are impossible for anyone to track as is explained on our website.
We can ship RC's to almost anywhere in the EU with tracked shipments, in which case we accept full responsibility for the delivery, all of this information is available on our delivery information page, and to be more precise - you can find shipping restrictions information on every product page of the Research Chemicals shop.
Legal Highs Shop products are also always sent with tracked delivery, and we can do that for Germany as well.
Best regards
Express Highs
Update2:
Hi Simon
You are correct, products from the Research Chemical shop can only be sent to Germany with regular mail without tracking(industry standard at the moment) and we can not trace the order or provide reships under these conditions and this is what it states on every RC product page, delivery information page and the checkout page of our website. This is why we can not help you in this case, but since you are actually using a mail forwarding service and don't necessarily have to use it in Germany - we ship Research Chemical shop products to other EU countries as well with tracking and in that case we do accept full responsibility for the delivery because we can easily see if your order has been delivered or not.
Our point here is if you see that the product can't be shipped to the location that you have chosen with tracked delivery and it states that we can not accept responsibility for this shipping method - please do not expect us to be able to track it or accept responsibility for the shipment afterwards.
Legal Highs Shop products, for example, are always sent with tracked delivery no matter the destination, it is only Research Chemicals and only to Germany, Austria, Denmark, Sweden, Iceland, Finland or Norway that can only be shipped with regular mail, other destinations - we ship with DHL or Fedex always tracked.
I ordered two different products from this shop and it took about four days to get my package. The product was well packaged and it was shipped using UPS. This is my first time using this shop and i am really happy I found it. Psy Clone was just like the old days
Third time ordering from this site now always delivered to me and always pleased with the order of out of stock they send another item same quality ime in UK follow their website advice and always delivered to me pleased with them every time never failed me yet promise faithfully Michael
Hi
I ordered a lot of stuff in MAY ---and I'm still waiting, keep away from these thieving sub humans -- these scumbags will take your money gladly and send you nothing.
Get out of the retail business and go back to stealing old ladies handbags - - this would be more in line with your style
A waste of oxygen these people
And j. K none of your salesteam/ support b. S
Just do what you were PAID to do
Frank Harrison
Hello Frank
Please provide us with an order number that was not sent? We have records of tracking numbers for all orders paid by you, you may do so by updating your comment here
UPD: May you please provide us with an update here?
My order is still processing today and i made bank transfer 10.07.23. I send them an email with bank transfer confirmaion but they didn't respond me!
Update: order is processed, i will update review when i recieve my order
Hi
Can you please check the order number again, it must contain 5 digits. We tried looking by your name published here but nothing comes up.
You can edit your existing comment here and if there is any issue we'll resolve it for you.
Best regards
Express Highs
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Update: We've got your order id, you must have sent the payment from a different name, we do have a payment with the same value but no order reference and the name does not match. Customer service have e-mailed you earlier today as we need you to confirm the IBAN number from which the payment was made in order to make sure that the payment is yours.
I ordered a lot of stuff on the 6th of march--now 19th --UPS? What a joke! 1st time delivery really quick ( even if the ' bizzaro ' weighed 19.5g instead of the 25 advertised --was really weak as well, but I let it go being a first time customer. Not this time. I sent them an e mail a week later asking for an explanation for the delay--I'm still waiting! The e mail was NEVER answered! Conclusion? Now I am 300 euros down the toilet, I have this advice: stay away from these two bit thieves! They will gladly take your money keep it and send you NOTHING! Express highs? Lowlife thieving scum ( robbing old ladie's handbags is your style as well)
Hi Frank
You need to track the parcel using the tracking number we sent in an order update e-mail on the 9th please. It has also been available in your order history since then.
According to the tracking number you need to collect the parcel from a UPS Access Point as nobody was at the location when they tried to deliver it.
We've sent you the tracking number again by e-mail just in case.
Best regards
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UPD: Hi Frank, have you collected your order already please?
I placed my order in 17.03, next day 18.03 was processed. Now is 28.03 and my order stat is procesed, not trucking number no send no nothing! I write email at *******@expresshighs.com, they answer me at 3/5 days and told me i have a problem with post code, changed my information delivery in 21.03 Now is 28.03 and this great team expresshighs.com do nothing. NOTHING, 2 days ago send my and email: Thanks for your e-mail. Yes, and apologies for the delay, tracking will follow tomorrow. Today 28.03 my order stats is processed. Now i waiting for a miracle!
UPDATE: IS Coming i need to wait 3 days more for ship. After this i write a new review
Hi there
Apologies for the delay, the order was stopped because the postal code wasn't correct on the shipping address, so after we got the correct one from you we have reshipped the order, and it has actually been in transit to you since last week, we unfortunately just did not update the order in your account correctly afterwards due to the confusion with the order status it caused, but we've corrected the issue now and according to our records you already have the tracking number, and because the parcel has been in transit since last week it will be with you very soon!
Best regards
The most reliable shop. Order here for at least four months and have never been disappointed, neither in terms of service nor quality. Delivery usually within 3 days - if it takes longer, it's usually up to DHL. I HIGHLY RECOMMEND Express highs for online shopping.
Extremely amazing site very fast, great prices and fantastic quality products with so many to choose from so so happy this site exists definitely would recommend if it's your thing
I placed an order (#*******) on January 2,2024, and still, I have no delivery tracking number or any product.
After 10 days of waiting I engaged with customer support, and their reply goes as follows:
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Hi
Thank you for reaching out to us. Unfortunately, this order has not yet been updated and I have now forwarded your complaint to the appropriate department for an update.
However, in most cases, the order may have already been shipped and the team made a mistake by not updating the tracking status. However, as soon as there is an answer to this case, you will be kept informed. We apologize for any inconvenience.
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After 15 days I have opened another customer service case and the reply goes as follows:
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Hi
Thank you for reaching out to us. Please note that a case regarding your order has been escalated and you will be notified as soon as there is an update.
We apologize for any inconvenience caused.
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I'm based in Europe(Spain), and usually, I receive stuff from the Netherlands and in worse cases the deliveries take one week.
At this point, I'm starting to realize that I've been scammed and that my only hope now is to open a dispute with my bank to try to recover my money.
I seriously do not recommend this shop as it seems to not be reliable at all.
Hello Daniel
We apologize for the inconvenience caused by our error, your order was refunded due to temporary stock shortage, you will see the transaction on your card statement.
Best regards
Express Highs
Great service, got my order by Royal Mail in 5 days. Products are excellent, just like the old times. Customer support is responsive and they are sending out free samples before purchase
Hello everyone, super serious site with very
Strong products so to consume sparingly.
These are excellent manufactured products,
Delivered by UPS ultra fast.
Thank you to the whole team of EXPRESS HIGHS
Quality products espeecially the C Liqud range the Hipster is my favourite so far... i place a order usually 3/4 days later it arrives no hassle and descreet.
Simple ordering process and convienient excellent choices available in most products and the scooby snacks are deliceous. A very happy customer.
Beware of one product its called quick silver 0.5 g this product is a dud you get no effect from it the product write up is a load rubbish I also find the 0.5 g not very potant I'm a weary of the new products. All day all night 1g is very good and insomnia 1g, ocen ultra 1g are the best products they are good quality. I have had no issues with the service. The only down fall is that they have they won't let you post up a negative or honest review. All I ask is that you stop selling quick silver 0.5g it's a dud you don't get any effect from it
One of the most relaxing I have ever smoked. On a pipe just a little bit and you get a really relaxing feeling, good thing, im suprised to be honest. The líquid is quite strong, vape it slow!
Im very happy with every purchase from this site! Bery good prices and nice team support! Keep up the good work Express we love youu 🙏
Hello, my name is Giagtzis i have already ordered and paid my items and the order is still "processing " i send them so many emails and i dont get a response.
Order number:53038
I paid via invoice. Waiting for a miracle now. Or some member of the company to reply to me..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Alex
I have checked and the customer service appear to have already investigated the issue and responded a few days ago, apologies that it took some time to look into the issue, and sorted out your issue. Please note that for non-EU shipments once the order is sent and arrived to the country of destination there isn't much we can do in terms of customs processing, but should the order go missing you can always rely on our delivery policy here:
https://www.expresshighs.com/en/delivery
Best regards
Express Highs