Express

I absolutely love Express, they made it easy to purchase and return but you'll have to pay $6.99 for returning. I recently gave a bad review on the dress I bought via Express and at the same time, I post another good review on the 2nd item at a similar time. The good review went public on the Express website however I checked the bad review on the dress I bought a few days later. I noticed that it never posts. Apparently, Express filters out the bad reviews on their website. Huge disappointment because I use reviews for my purchases.

I loved Express jeans, but I never bought them I only got them as a gift and I went in to buy some because my pair were starting to fall apart. When I got in there I found two pair I loved and I went up to buy them and the lady said it was $125 and I was shocked so I asked to take off one and I still had to pay alot, but that does not make me pissed off. What makes me pissed is that they did not even tell me that they were going to have a sale the very next day for all jeans half off! In my opinion that is poor customer service if the manager won't even tell you something to make your experience better. I do that all the time at my job. I feel so manipulated I do not even know if I want to go their to get my jeans ever aga in if they do not care about the customer.

I went to return a blouse that my mom got today, it didn't fit her right so went to exchange into mideum size. A gal helped me. I said i want to exchange the blouse but she said we dont have a size in store. She told me she can look it up online and ship it for free to my adress so she returned me the cash. I got the shirt for $10.61 with tax with my rewards and promotions card few hours ago and when i said exchange she told me i have to pay 39.90 plus tax.so, i said never mind i will take the shirt back but again she said i have to pay the full prize as i have returned it. I went there for exchange not return. That gal mess everything up and even the manager at store was like sorry can't do anything for you and just ignored. I love the store but today customer service let me down.

Hi I want to report a filipino customer service rep who just wasted 20 minutes of my time, hung up on me, pretending to look up my account information to help, didnt say anything for an additonal 15 minutes, then when i asked her if she recieved my screen shots for proof ( i dont know why i need to keep sending personal screen shots of my account information when she can look it up as a rep) i feel she did this to waste my time and thus, hung up on me. Horrible. I reported her

I actually enjoy enjoy the apparel from Express, however the customer service is so ridiculous I highly doubt I will be making purchases any further. I received a phone call this morning about me somehow signed up for a express credit card and being charged extra $70 for it. I tried to talk to the customer service about not remembering signing up for the card and all I get is the rudest and most impatient person on the other hand. Abosulute horrible experience, I guess I just got scammed by a well established global company, yikes

I placed an order and once I got to the confirmation page, I noticed that my old address was on it. So right away I called them to change the address and they said that I was too late and I have to wait until I get a confirmation from USPS (which I will get a DAY later) to try and get in contact with them to switch my address. I also asked if I could cancel and reorder, they said there's nothing they can do. My package is going to go through USPS and all over North America before it gets to me. Good grief! Now I'm considering just disputing the charges on my credit card, maybe they'll cancel it that way.

I ordered a jacket and paid for two day shipping. But the order statues never changed from processing but i thought since the item would be coming from 1 city over maybe it didnt need to update till around the day of. So the day my order is supposed to be delivered arrives and the order is still in processing status. I call customer service and they refund my shipping and tell me the jacket should be delivered about 1-2days after the call. Two days pass and I receive an email asking to review the jacket but I still dont have it, the shipping status still hasnt updated on either Express.com nor fedex.com. I call again and am told that the "distribution center" is responsible for the delay and that it should be arriving within an additional 3 day shipping time. I am at the end of my rope with this company. The shipping status still has not changed.

I ordered a Christmas gift on November 28th it's now December 24th and it still hasn't arrived :( they sent me an email stating my items shipped and they were upgrading my shipping to 2 day shipping on December 10th and even gave me a tracking number. When I look up the tracking number it shows that it hasn't even reached a ups store yet. Now I won't have half the presents I ordered for Christmas. Probably won't shop this store ever again because of this.

After earning a $165 reward I purchased a few items and one of the items didn't fit, I Went to exchange it for a different size and the store didn't have it anymore so I was told I couldn't exchange it because I used rewards points... the associate to me to return the item and call customer service to get my points back... said they do it all the time... after speaking with an extremely rude customer service rep who told me I shouldn't have returned it and they don't give back points anymore I was obviously super mad that the girl at the store convinced me to return the coat and was left with nothing and horrible customer service!

I order clothes online and was charged twice, once I called express they called it a "pre-authorization" charge and it would be reimbursed that day. After 4 days and numerous called they emailed me to tell me I had to call my bank and have it removed (the bank said it would take them 10 days) I called express again and they said I needed to send my statement and that they would look it over and that it would take 3-5 days to reimburse! Disgrace I will NEVER shop there again beware of "pre authorization" charges!

Their clothes have the good quality materials and the shoes you can never go wrong with express😊😊😊😊😊

This company wasted my time and money. I ordered a pair of pants for my graduation, needed it that week therefore I ordered overnight shipping. After delay, i receieved a pair of pants with a large tear on the leg, i was told by customer service that if I resend the pants and provide them with the tracking number they will send another pair overnight free of charge. Well after another call to give them my tracking number I found that that was false, customer service told me that they will not resend another pair until they receive the return shipment. At this point I just requested my momey back, customer service told me that it will be refunded after three weeks. After five weeks i called and asked where my money was, after more than an hour on the phone they said they will send a total refund including shipping cost to my credit card. After another week i found out that they did not refund me the $21 shipping cost. I will recommend that no one shops at this terrible service.