ExploreTrip

After reading some of the negative reviews, I was surprised with the fine service I received. May be some people just enjoy complaining. I don't know, but I am pleased...
This is my first experience with exploretrip. I am extremely pleased with their service. I am traveling with my family. I needed to change my return flight. Not only was their staff helpful, prompt, and knowledgeable; but they also saved me money. I will definitely book with exploretrip in the future.

Terrible travel site! In 24 hour ( when i started check in process) before my trip I found out about canceled flight to China... i started to call ET... spent 5 hours to receive any answer... they change my flight to next morning... came to airport and agent can not tag my bag, because too many flights on my schedule... had to call terrible and unfriendly ET agents again till they finally fixed and I was in the air additional 6 hours and lost whole day out of 10! No apologies! No compensation! Stay away from them!

Apparently a very common story: I booked a flight; they charged my card and then cancelled the reservation because the payment details "could not be verified." I called to verify the payment details (this is fewer than 24 hours after the purchase); they did nothing helpful, and were rude and sarcastic and left me on hold for almost an hour.

DO NOT USE!

This is absurd this scammers want to give me a credit and they know As a US citizen How can someone get a credit for an international flight that can't use because of Covid neither for now nor for the immediate future. Refund me the money back please I knows there's hundreds of people requesting the same thing as the airline Air Europa told me you need to refund because of the situation no matter the booking, the airline is allowing it and you know the procedures but you as a scam company want to keep all of your victims money and that's sad. Give the people's money back!. Stop making fraudulent and nonsense things. Avoid at all costs booking or requesting services from this scammers!

I bought 3 tickets, same day I got the confirmation and the e tickets. Everything looked perfect so far. Two days after I got a cancellation email because during the validation process with the credit card some information didn´t match (?). But they charged the tickets in my credit card. It has been 10 days and I haven´t received the refund. The customer service is awful, they have made wait for so long, the information they gave is not reliable, they just say "I understand. I am sorry for that" but meanwhile the money is gone...
I cross my fingers to get my money back!

I have booked ticket with explore trip for my parent. Transaction went through but they didn't issued ticket mentioned that transaction failed. When Called bank they confirmed it went through. I was asked to prove it. I dis conference call and then they said yes ticket is confirmed. Later they charge additional charge on my credit card and when I called they gave unsatisfactory answers. I had booked it was success why do I pay next day charge? And now on top of jetairways closed and clearly mentioned to request refund. This guys saying jetaiways doesn't respond anything about refund. I didn't get refund yet despite a travel date already past and I have to book another ticket for my parents.

I spent 1000 on flights home for Christmas. I got covid 5 days before the flight, called up and they said that they'd be able to change the flight once I pay the difference of Aprox. $170. They said they'd be in touch with new options to fly.

A week goes by with no work so I ring them back. They then tell me that to change my flights back to February it'll be a fee of $620, making it $1620 total for flights from New York to Ireland with 2 connections in between. I sourced alternative direct flights available for $400

I asked to speak with a manager and they refused. I insisted and refused to hang up until I spoke with one and they said he would call me back within the next 3 hours.

That was 2 days ago.
Absolutely joke of a company with horrific customer service.

I read all reviews about this site and finally understand that people who are giving good reviews to this sites are all fake ids. They are just staff of exploretrip who are putting fake reviews to hide reality.

I purchased ticket from their site and they cheated me. After few days, when I saw my credit card statement I came to know they charged more than ticket amount. I called them but they started making excuses. Finally they agree to refund my money but did nothing.
I have contacted them several times via email and phone but they always make me fool.
They always say that refund is in process and you will receive in 15 days.

Please be safe and not to use this website. Contact me if you need more about this site.

A Total Fraud
A Total SCAM! Please be away from this agency.
I called them several times regarding the cancellation of my ticket, but they always tell me to talk to the airline, and the airline is the only one that can help.
But when I called the airline, the airline told me that they cannot see any information because the agency avoids it. The airline cannot even check the price of my ticket.
I called the agency again, but they always tell me they cannot help.

I want to cancel the flight due to Coronavirus and agent saying they will deduct CAD$200 per ticket(i bought 2 tickets). But when I asked airlines they told me, I am eligible for a full refund. Again, I called them now they are saying Airlines will not pay Tax and other fees and that's why they deducting money. I thin they are lying since I checked the tax and other fee amount and it's more than $200. This agency making money from this virus outbreak which is really disgusting.

Warning, DO NOT BOOK THOUGH EXPLORETRIP! I booked a trip with ExploreTrip last year January 2020. Unfortunately, my trip was canceled. I received a automated message through the airline stating that they refunded the money to ExploreTrip. I sent them the authorization from the airline and filed for them to return my money. I have spoken to various customer service reps who continue to give me the run around on how they will process this refund 3 weeks and received same response via email. This has been since September 2020. No refunds as of yet. They are playing with my hard earned money. A bunch of thieves. Be careful.

I put in the wrong credit card number when booking. When I called to change it, it had been 18 minutes since my reservation and somehow the price they wanted to charge me was $75 more per person. The same price I had originally paid was still appearing on the website. After I complained, suddenly.it was $40 more per person. Totally ridiculous.