ExploreTrip

AVOID ExploreTrip! DO NOT BOOK with this HORRIBLE agency!

I (and countless other people) never got my refund from these scammers! Just look at all the complaints and 1 star reviews at these sites. I should've done my research before booking my flight with this TERRIBLE agency! Expensive lesson because it cost me almost $750.

https://www.trustpilot.com/review/exploretrip.com.
https://www.bbb.org/us/ca/san-mateo/profile/online-travel-agency/exploretrip-inc-1116-*******/complaints

All the 4 and 5 star ratings were obviously done by bots (not real people). Comments are all fake! Compare them to the comments of people who rated this agency with 1 star.

There needs to be a Class Action suit against these scammers! Put them out of business!

I booked 13 airline tickets for my office staff. I received my em confirmations so I thought everything was legit. When it came time to check in for our flight, found out they have cancelled 3 of them but never rebooked them. Had to purchase new flights at a higher cost. Shame on Exploretrip.com They are incredibly non-helpful in issuing the tickets to me as I didn't have the right #s on my confirmation em. I printed the entire document and gave them the #s. Of course they didn't have my reservation because they cancelled it! Terrible experience, won't recommend or use them again!

Very useless people, they never answer their phone and take almost 5 days to respond to emails, except you are a first time customer. I tried to change the dates on my ticket, i was told i will first pay $400 for it minus the difference in dates, then they stopped responding and they made me loose it from not responding to either calls or mails again, till they told me i couldn't use the ticket anymore. No one and i repeat, no one should be fooled by their 'so called' cheap tickets.

I booked a ticket with these guys. A message prompted requesting to call travel agency to verify payment details. I did that in 2 min. Their representative said everything is ok. 4-5 hours later I received a call to verify payment details again and authorize the change in price. All good till now. It was 24 hours and I had not received e-ticket yet. I called the agency to check on the status, but I learned that my reservation was cancelled. Their excuse was that Airline increased the price by more than $200.
I understand that ticket price change, but if they could not book it, I should be informed right away. Apparently, this travel agency believes that customers should not be informed till they call to find out that their booking are cancelled.

Bottom line is, I missed the advertised price which I could have booked through vayama if I was informed at the same time and I had no ticket the next day.
DO NOT trust THEM

This travel agency is disgusting. I called Exploretrip to cancel a flight that the airline was offering full refund on, and an Exploretrip agent lied to me that the airline is only offering full refund for flights flying prior to March 2020, but since my flight is for April 2020, the flight is not eligible for full refund, he only offered me 60% refund. However I just got off the phone with the airline and they said that they do not have such restriction at all, and it's full refund for this flight! Exploretrip, you are such a deceitful and self-serving piece of trash. I will give the worst review on as many sites as possible and make sure Exploretrip pay for their disgusting business practice.

Booked a trip from Washington. To California. My grandma was dying. Their site was very hard to work with. I keep selecting the flight I wanted but when I would go to check out it charged me double. She died the morning before I left so I had to cancel and change my flight. These people wouldn't not help me. They hung up on me three times when trying to talk to them. The only contact I got was by email. They will not refund your money or work with you to reschedule a flight. Customer service is very bad. Go straight to the airline to book your flight. If something goes wrong at least they can help but not if you go thru a third party. These people are out for your money only.

I booked 4 tickets on this site on a Saturday and received a confirmation email within minutes. And three days later, I received another email canceling my reservation. The reason was they could not find me a ticket for the price they agreed to sale me. When I checked their website again, they were selling tickets on the same flight for 40-50 dollars more than I paid. They literally ruined my plan and all the other arrangements I made. My main issue is why they had to wait three days. They could have told me in seconds. Never experienced anything like this.

I booked a flight from London to Vancouver through Skiplagged, and, after taking a fee, they passed it off through their partner Explore Trip. Explore Trip sent a confirmation of booking to me, then, just before the flight, they sent me an email stating the flight was no longer available. They did refund my money (while Skiplagged kept the fee they took from me), but it was a huge hassle having to sleep in the airport and try to book another flight home... Avoid this company and their partner Skiplagged if you want to save yourself stress, money and time.

I booked my flight thru their website. I called them to check the status of my reservation and I was told to wait for couple of hours. I called next morning to check the status then I was told that their card verification department is working with bank. After 15 hours I called again they said card declined. When I asked why I was not informed over phone then I was told it's your fault. Customer care rep was rude and didn't know how to talk to clients. Finally I booked my flight thru another trusted provider and with in a minute my flight was confirmed. Stay away from these guys they are wasting your time

Explore Trip has the worst customer service. I have been in contact with them four times in the past month and they aren't able to help correct an issue with our travel. Every time I speak to an associate they claim they will fix the issue and be in contact in 48 hours. I have yet to hear back from them and instead have to contact them again myself. They told me my issue doesn't matter, but my trip is less than a month away and I need to make reservations and bookings... I'd say it matters.

I would chose another third party website over Explore Trip. It's not worth the stress!

SCAM: A day after purchasing my ticket, an agent Cooper called me saying I have to pay about 90 dollars for a sit assignment and it is not optional! He accused me of forgetting to get a seat assigned when I was booking! Since it was very strange and you can get a free unassigned seat in a flight, I did not trust him and asked to talk to a supervisor and he said they are not there (they are busy on second request)! I called the airline myself and they said that is not true and you can get a free seat when online checking opens. This is SCAM/Rubbery. I am going to collect the recording and make a lawsuit against them.

I booked with exploretrip.com and got a confirmation from them. A DAY LATER, they called and told me my card was declined and I need to book a new ticket for almost double the price. I asked Suton, the "supervisor", why a restaurant could process a card in 2 minutes but it took them over a day, and he just said "just the way it is". Terrible customer service, talking over me and sending false confirmations. In the time they wasted I could have just bought a ticket from a different site. Never seen anything like this. Huge thumbs down.