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Irene W.

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1 Review by Irene

ExploreTrip

  • ExploreTrip

“Liars”
4/21/17

I booked with exploretrip.com and got a confirmation from them. A DAY LATER, they called and told me my card was declined and I need to book a new ticket for almost double the price. I asked Suton, the "supervisor", why a restaurant could process a card in 2 minutes but it took them over a day, and he just said "just the way it is". Terrible customer service, talking over me and sending false confirmations. In the time they wasted I could have just bought a ticket from a different site. Never seen anything like this. Huge thumbs down.

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