ExploreTrip

I had to cancel my ticket and try to get it back as a credit. Forget it, the ticket what are trying to sell you including the credit is double price and hidden fees applied, it's chipper to buy brand new ticket. Rip-off agency, very unprofessional.

Booked 5 tickets from them back in the beginning of the year To Italy, because of the pandemic flight was cancelled. They charged me $75 per ticket because they claimed I cancelled, when there was a travel ban to Europe. Tried to convince them that I didn't cancel, did not want to hear it. So I lost. Now they extend my remaining credit to January 5th 2021. Called them recently and was told my account was perged out if the system and they need to call the airline and there a possibility I lose my remaining credit. They are a total scam! Be aware! Stay away from this company. Very unprofessional!

After booking with exploretrip felt like changing my travel dates quickly one of the representative Stephan took my flexible dates and sent me an email of reasonable charges applicable I sent a reply to them accepting all charges which are applied he gave an itinerary within in minutes on call really cant stop appreciating the support team member Stephan for his efforts to change my itinerary which saved my time.

I found great deal. Exploretrip is really awesome. 2 months back, i had a trip to Singapore from New York and than i went to Nepal. After that i came back to New York. Travel agencies were asking for $1700 for whole trip but i found deal of $1000 in Exploretrip. Thank you very much for saving my money and providing great service:-)

Booked a flight from Toronto to Delhi through Guangzhou for May 5th, 2020 on China Southern. CS issued a statement about full ticket refunds for anyone coming out of Canada through China because of the virus. Explore Trip tried to tell me that because it was "just a layover" it didn't count towards the policy and continually hung up on me whenever I would try to call them. My boyfriend managed to call and get a refund of $379 ($130 short) as the company kept on insisting the "taxes and fees" were non-refundable And/or it was a "special ticket price" even though China Southern issued a policy on FULL refunds. I have since then kept on calling and being told different stories and then being put on hold for long periods of time in which they then hang up on me. I will continue to argue with them until I get somewhere. Don't waste your time and money with these scammers. Plus they are super rude whenever you actually talk to them.

Quality travel site that very regularly provides competitive rates for all your travel needs. Simple easy to use interface that operates quickly and has several bells and whistles to help with planning your trip.

I made a mistake while booking my reservation with exploretrip my last name was spelled wrong I did not notice the mistake and went to the airport their I was stopped by the airport staff and asked me to contact exploretrip people one of the representative really helpful and solved my issue on phone. I would really appreciate for the prompt response of exploretrip.

The experience I got booking my flights was very rewarding since I had a complex booking, I checked the prices on exploretrip website and called their 1800 # and arrange it with one of their operator. Our flight was on time and we had not problem getting back to our destination. Thanks to exploretrip!

Explore Trip has the worst customer service ever! If you just want to book a cheap flight by all means book it because it has amazing prices but if your going to have questions about a ticket your getting don't get it! It took me a whole week to get someone on the phone and if your on hold for more then 10 min they hang up your call! So i emailed 4 times with my questions and still my questions weren't answered they told me to go directly to the airline when i brought my ticket through them! I finally tried to get someone again on the phone and talked to 3 people and they gave me 3 different answers about my question so who is right?! Just horrible!

Over charged a flight change fee, horrendous customer service. I had to be transferred multiple times. Email confirmations never sent, I had to call over 6 times and finally they sent me. Wait for it... The wrong confirmation! Many times the phone goes unanswered when calling. The airline cannot help as they don't have the information from the wholesaler. A serious nightmare. I pray I can get on my flight with no issue. Fingers crossed that I get a refund but upon looking at the BBB website, I am not holding my breath. D- business rating. I will never book with this company again. I thought booking through a 3rd party site would save me some money but ultimately that is not the case here. The positive reviews above look like fake accounts too. Such a scam.