ExploreTrip

I had the worst travel experience because I booked through this bogus website. The price they list on the itenary is bogus. The final price is always 200 dollors higher. They do not disclose this while you book. You just get the charged on your credit card. It happened to us and a coupole of my friends.

When asked about this, they just say they will send the check to make things right. They never do. They just keep on saying the same answer like a recording. DO NOT BVELIEVE the positive reviews. They are obviously posted by the owner itself. No compettitor is petty enough to go writing bad reviews. If a compettitor does write the bad review how do they get the benefit just by writing on one website. Where is the logic in that?

I booked a deal on Exploretrip.com and then realized I needed to cancel. I called back immediately and was charged $76 to cancel. A week later I was charged a second booking charge. So essentially I was charged 3 times for a flight I had already cancelled for a total of $2297. 54. This caused me an overdraft fee, which the company refused to refund. They even tried to keep the $76 fee they charged to cancel a flight they never cancelled and would not offer any discount to have me return. THESE PEOPLE ARE AFTER YOUR MONEY! DO NOT GIVE IT TO THEM!

Could not book all the seats because row didn't drag.
Doesn't explain, if I don't pre purché the seats is there a possibility that My children and I would
Sit separately.

Definitely do not use this service. I had to block my account and retrieve a new debit card because they charged money to my account without my knowledge. I wanted to get a flight with UNITED AIRLINES, and they got the flight for me, however, the operator fed me false information about my seating arrangements and the price of the tickets - Then when I called UNITED AIRLINES they gave me the actual information that I needed and a full refund, when Explore Trip told me a refund was impossible and actually demanded more money from me to cancel my reservation. They charged my card 250 dollars, when my plane tickets were only 600 dollars for a total of 850 dollars - which means they charged me over 30% of the value of my tickets to do something I could of done myself. Hell to the no. Not only that, but they were very rude and unprofessional. Do yourself a favor and stay away.

SCAM ALERT: BUYER BEWARE
Do yourself a favor and never use Exploretrip. Put them out of business. No integrity, no customer service, and total lies. I booked a ticket and they cancelled the reservation citing that they had a problem with bank verification. I called my bank and they said transaction was processed and then confirmed by Exploretrip. I then called Exploretrip to receive 2 more lies that verification wasn't accepted through my bank and that I coudn't be helped over the phone and needed to email some generic email address. Keep in mind Skyscanner uses Exploretrip to book flights. I will never use SKYSCANNER ever again either.

This company is a joke!
I booked tickets for my family, got an email saying:
Thank you for booking with ExploreTrip
This is not your e-ticket
Hi Stefan,
Your Hong Kong - Singapore - Hong Kong flight is booked. This is not an e-ticket confirmation email. E-ticket will be sent in 4 hours.
Please use the below ExploreTrip Ref/PNR no for any communication with our Customer Service Representative.

When after 4 days I did still not receive another email I knew something dodgy was going on and here it comes:
Dear Customer,

Thank you for your email!

Please accept our sincere apologies, but unfortunately the reservation you made was not confirmed. As mentioned on our website the price and availability of our low fares can change quickly and cannot be guaranteed until the ticket is issued.

In this case, the airline cancelled the available seat before your card was charged because it was booked by someone else. We tried to re-book the ticket at the same price for the same itinerary but were not successful. We regret the inconvenience caused and wanted to let you know your credit card was not charged. We hope that you’re able to find another fare on ExploreTrip that meets your travel requirements.
For further assistance, call us on *******984.

Regards,
Brain Wilson.
ExploreTrip Support
1-*******984 (Call us 24/7)
ExploreTrip.com
Thank you for choosing ExploreTrip.com

It seems Brain Wilson should help with some brain...

Look at all others' comments. Please trust these innocent people.

I was trying to reschedule my flight, but there was no other way except calling the service center. A staff told me that I had to pay $200 cancellation fee or $100 for changing fee, so I asked her to change my flight. She told me I have no direct flight but one stop flight over $1,000, where I was watching their website saying 9 seats direct flight tickets available at $940. I told her this and she told me that it is probably because seats are being booked and disappearing really fast, so that I had to hurry. She told me she's going to hold a ticket and at that point I trusted her. But I could book the direct flight by myself. After telling her that I booked mine, she told me she went through actually buying the other 1 stop more expensive flight, and the cancellation fee is $100 + non-refundable tax which sums up to $205. It was less than 3 minutes after the booking.

And... here's the highlight. She knew I was flying from LAX to ICN, because it all started from canceling that flight. What she got for me is from Tampa to ICN, with a stop at Detroit. I still have to pay all the cancellation fee and non-refundable tax.

I hope I could persuade you guys enough not to use ExploreTrip with this incident.

The reservation process was easy and there is no question that I got a great rate. I also liked the reminders that were sent to me. I would use exploretrip.com again.

THIS IS A RIP OFF! I paid 300USD to cancel my flight, now 15 months later they still didn't pay back the 1000 USD flight I paid 300 USD to cancel. They ignore most of my mails, whenever they answer they say they will send the money, but they never do. As a student its needless to say this was a massive financial blow for me, had to take a loan to pay for my tuition etc. No idea why you allow companies like this to run in the US, what a shame!

I bought an international ticket through skyscanner with exploretrip, I never received an email confirmation, so a week after I decided to call, I called them, they sent me an email, and said to reply YES to that... so unfortunately I didn't read that email, and they charged me an EXTRA $199 FOR PICKING UP A SEAT, this is absurd they dont even explain you the things, Im fighting now to get my money back. Every time I call they said different things. So, please help yourself and dont buy tickets with EXPLORETRIP this is a nightmare.

Solid and straight to the point. I really enjoyed the swiftness of the process. Sent everything right to my email! Best prices too. Appreciate you guys

First time booking with Exploretrip. Misspelled my email on my itinerary, called customer service, didn't have to wait on hold and a representative was able to help me. Great service.

I have purchased my tickets from this website for about three or four times. Nothing unfavourable happened so far. I have got my tickets done well and in good price.

I booked ticket with them along with insurance. Their travel insurance helped me to reduce my penalty charges for changing of my dates on itinerary... Thanks

Over all experience with exploretrip was wonderful. I got the perfect price for my tickets to India. I would definitely recommend and go back to this for my next booking.