ExploreTrip

Please don't book anything through their website. Worst website ever. Customer care at its worst.
They don't handle the cancellations gracefully and try to use your money for their company.

I booked a flight and printed out what I thought was the confirmation. The next day I noticed I hadn't received a confirmation e-mail so I called to double check. They said they didn't book my flight because by the time they got to booking the price had gone up. I received no notification from them, and when I was having trouble understanding what the man was saying, he hung up on me. DO NOT USE THIS COMPANY!

DO NOT BOOK ANY FLIGHTS WITH THEM! They duplicated my charge and promised to give them back, they never did. I called seven times in the last one week but their customer service was HORRIBLE.

DO NOT BOOK YOUR FLIGHTS WITH THEM!

They took 380 dollars from me they said that they refunded it never showed up in my account this has been going on since March 23rd 2021. Johnson the clown that I have talked to many time and said that he booked to flight has lied and lied from the very start. He took the money from my account and said that he booked the flight and then came back and said the cost went up. Deception and FRAUD is what this company is about. I have written, emailed, called. Filing suit next. DON'T USE EXPLORE TRIP OR FLYEX!

We booked a flight from Edmonton to Melbourne, Australia and two hours later i get an email saying that my reservation has been canceled due because the verification of the provided payment details failed.

I called them back right away and they said they can't do anything about that and my flights are cancel and we can't get that price back. I can rebook the same dates but cost $700.00 more! TOTAL SCAM! DON'T BOOK WITH THEM. THEY SUCK YOU IN BECAUSE IT'S CHEAP BUT YOU WILL END UP PAYING MORE.

They did not booked the flight and did not bother to tell me that the flight was never booked. On the flip side they never charge my credit card. Here is the answer from them after contacting them to confirm the flight. I had to book another flight with Expedia and the price was 30 $ USD more expensive. I was lucky that I found it myself, but without this luck, this had the potential to be a really expensive decision to book my ticket with ExploreTrip.

Dear Customer,

First, I would like to apologize for the troubles and frustration that you experienced with our service.

The fare displayed online are time sensitive and changes time to time, especially for the recent departure. We as a travel agency would have any control over the fare, the airline doesn't guarantee the fare of the ticket until purchased.

We request you to call our customer support to make a new reservation, we should help you with better fare.

Regards,

Mark.

ExploreTrip Support

*******984 (Call us 24/7)

ExploreTrip.com

I booked 3 Tickets 7 months before my departure.
I had to cancel 2 tickets 72H before my departure for medical reasons.
I just asked my INVOICE, my confirmation of cancellation by written in a formal letter.

NOTHING YET! Means i m gonna loose my refund from my insurance because ExploreTrip does not give you any INVOICE and any letter stating that you have cancelled your tickets

AVOID THIS COMPANY!

The last thing they even refused to refund me Airport Taxes which are always refunded even if your fare is not refundable.

Stay away not Worth saving few $$ after you gonna loose much more

And to end up i finish my only ticket which i used on a português charter company instead of Corsair!

I've booked two adult round-way tickets between Montreal and Istanbul on March 4th (yesterday) at 14:38 pm EST (GMT-5). After 20 hours and 12 minutes from my booking (which corresponds to March 5th 10:50 am EST), I found lower price for exactly the same flight, on exactly same dates and conditions on ExploreTrip.com. I called the customer service at 10:51 am EST to request the difference between the price that I booked my ticket and the price now that I am seeing. But, their customer service declined to listen my request and said exactly "We don't have a price guarantee for price drop within 24 hours of booking with ExploreTrip.com". In their website, they claim that "In case, you find a lower price for the same date and time of travel and for the identical itinerary, we'll either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price within 24 hours of booking with ExploreTrip.com." I sent them all the documents that prove my condition. But, they tried to trick me to give up on my request.

This is the WORST travel company that I've experienced.

First, let me start by saying I am very happy with both the price and the customer service I received. I booked a flight from the US to Italy, and ExploreTrip had the lowest price for the best journey. Other sites had good prices but the flights were 14 hours longer or had extra stops. Upon booking online, I was given a PNR# and sent an email. The next day, I called to inquire why my credit card had not been charged. A helpful CSR looked into it and told me the card would be processed within the half hour at the quoted price and that they would call me back to confirm that the ticket booked. And they did call! The following day, after reading some of the reviews, I decided to check the airline's website to check on my reservation. When I couldn't see it, I called the customer service number again and they tried to walk me through it (both of us logging into the airline's website). The key was to include my middle initial with my first name in the booking. Once I did that, my booking came up and allowed me to pay to select seats earlier or upgrade to another class. Again, very helpful.

So my advice:

(1) Each time I have called, the wait time is less than 5 minutes. Yes, you are automatically placed on hold, but someone always answers.

(2) Stay on top of your reservation. Don't assume anything. Ask if the credit card was processed. Ask if the ticket booked. Use the PNR # to manage booking on the airline's website and if you can, select seats.

I have always used Expedia to purchase my flights but this was my first time using ExploreTrip and I have had the worst experience ever with them! I had a flight scheduled to go to Greece on Sept 10th, but it got cancelled due to a Strike the pilots are having. I'm only 2 weeks away from my trip and for 6 days in a row I was not been able to get any help from anyone. Each time I contacted exploretrip every person would give me completely different information and they would just tell me I had to wait for a call back within 24-48 hours. Some would tell me I needed to call the airline directly and others would tell me I had to wait a few days for an email! Like really how am I supposed to be calm when I am only 2 weeks away from my trip? Everything is already set and paid for but now I have no flight to get to my destination. Finally after so many calls I asked for a refund and they said they couldn't give me a complete refund because taxes were non-refundable! I insisted and explained how unfair I thought it was for me not to be able to get a complete refund when it was not my fault the airline cancelled the flight. I spoke to 3 people and they told me they couldn't do anything for me, that either I took the refund they were offering or I just kept waiting to see if any alternative flights opened up. I had never been put in a situation like this and I know for a fact I will never book with ExploreTrip again! It is extremely frustrating and stressful not getting answers from anyone when you're only 2 weeks away from your trip.

Missed the flight because the ticket was cancelled according to the airline. Called ExploreTrip and at first they said ticket was cancelled... Then said it was still active... Then they made us cancel after missing the flight, and charged us $150 fee from the credit towards a new ticket. CAN ANYONE SAY SCAM? The agents at ExploreTrip are horrible, cannot resolve ANYTHING! After arguing for 30 minutes with two different agents they make YOU! Email their "escalation team" and then you have to wait up to 48hrs to hear back from them! WTF?! HORRIBLE!

BIGGEST SCAMMERS IN HISTORY! YOU WILL NEVER GET YOUR FLIGHT TICKET AND WILL NEVER GET YOUR REFUND! ALL THE MONEY THEY TAKING FOR THEMSELVES. THERE ARE BUNCH OF INDIANS SITTING OVER THE PHONE AND STILLING PEOPLE MONEY

Ticket counter at the airport was not able to issue tickets due to my passport expiring in less than 3 months and I was going to have a layover in a country that had that requirement. This wasn't ExploreTrip's fault they simply book flights and have no power over airline or country policies. I called them back to hopefully get some sort of refund or partial credit, no luck there as I was told it was considered no show and now has $0 value. Nash (service rep) kindly offered to book another flight and make sure they'll accept my passport. He found another route and told me I will not have any issues with the passport. I felt forced into transaction, it was very expensive, but was told this is my best bet since I am trying to fly out by next day, even gave me -$600 supplier credit and -$100 personal code, and main kicker no passport issues. Glad I started double checking, went to ticket counter of newly purchased flight, they printed out a document showing that my passport has to be valid for 3 months. I called Nash back, he refused to cancel transaction, told me they simply book tickets but have no power over airline policies (then why did you book this flight?!), told me if I want to cancel I need to pay $500 cancellation fee. His tone of voice changed all of the sudden. DO NOT USE THIS COMPANY! All they care about is taking money from you, what a scam.

I booked a flight on a whim through kayak that sent me to explore trip. I was hesitant because if never heard of them but figured since it was through kayak it should be ok. When never received a ticket within the four hours, which I thought odd, why that long... I started looking them up. Very rare good reviews. When I called them I couldn't understand what the agent said when I asked about the ticket. I asked twice and only could understand something about it being taken care of within half an hour. I told them I just wanted to cancel and when asked why I told them the truth. No ticket and bad reviews. To their credit they cancelled it with no problems except a follow up phone call which I told him I didn't appreciate. I was told twice my cats want charged, via email, but there was a pending charge. It's been a week and that pending charge still was there. I'm not sure if it was my email to them about it expressing my answer about it or calling the bank today, despite being told it could be easier 14 days, or the fact that I changed my card that made it drop off today but I would steer clear of these people. Again, to their credit I did check the airline site before calling then and the site did have the booking but I was still nervous about a trip that I really need going wrong.

Had to book a flight at the last minute due to a death in the family. Flight was a little crowded but we got there in one piece. Special thanks to them. Would use Exploretrip again.