ExploreTrip

I booked two ticket and Instead of Canadian $ they charged me in US $, after couple of email and phone call they send me notification that there was system error and they will credit money in 10 to 15 days.

Secondly they charge me more over 1300$ as agent service fees and after couple of emails they separately send me a confirmation to refund these amount in 10-15 days

I did not received any single amount out of THREE transition after two weeks, This people are cheater and making money from Interest by keeping your money for@ three weeks.

I will put this with BBB soon.

Don't BOOK WITH THEM

I would recommend all my friends and family to book with exploretrip. I check my email every day to see what deals they have i love booking with them. Looking to go Manila.

The employees were good and helpful. I was upset because I had booked the seating and didn't get them when we got to our flight. But overall it was good

It was easy for me to make reservation on the web site and I found a good price with my favourite company. It was my first time with exploretrip and I hope have a better services next time.

I purchased international round trip tickets through explore trip and a fairly decent rate about two months in advance from my departure date. I received an e ticket confirmation email and was picking my seats two days prior to the flight. When I went on the airline's website, my returning flight was only available. I called explore trip, and they told me the flight was cancelled. I called the airline and they told me they never received payment from explore trip so they cancelled my outbound flight reservation. The flight was never cancelled, and explore trip charged my card for the full amount. I called explore trip back and I was told to call back in two hours. I called back in two hours and was told to call back in four hours. I was also told a supervisor would contact me, which never happened. At this point, I called my credit card company and a representative called explore trip with me on the other line. Since it was a recorded call documenting my purchases, explore trip seemed to finally take me seriously. It was from 11 am until 9 pm before my reservation for the outbound flight was finally scheduled. If you are ever in a similar situation, call every 30 minutes and get the credit card company involved!

I wish I had read these reviews before I booked 3 seats through ExploreTrip. What a nightmare. After booking my flight, they sent an email stating my trip was not confirmed until I received an e-ticket confirmation, which I should receive within 4 hours. After 5 hours and no e-ticket, I called customer service. The agent told me my "booking had been canceled because the airline did not agree to the purchase price of the tickets." They were happy to book the same flight for a higher price. I asked why I didn't receive a cancelation notice. They said because they didn't know it had been canceled. I declined to purchase the tickets again and was told that my card would not be charged since the original booking had been canceled. They charged my card the next day. I immediately called back and was hung up on several times. Finally spoke to a supervisor who said he'd listen to the recording and call me back within 24 hours. He didn't. I called 10 more times over the following week. Seven of the calls I was hung up on. Three times I spoke to a different agent and was told this supervisor would call me back in 4 hours. Still have not received a single phone call. My credit card company is now disputing the charge. I really wish there was a way to shut this company down. Stay away from this scam of a company.

ABSOLUTE $#*! OF A COMPANY. I REPEAT, ABSOLUTE $#*! OF A COMPANY. DO NOT BOOK WITH THEM. They have awful customer service, every person I spoke to had a different story to tell. Absolutely ridiculous company to deal with. They told me they would refund my flight, and when I called they said that they could only refund half of it. Till date I have not gotten my refund, and I am a poor college student. When I explained to them my situation, they said that they would refund it again and I even received a written confirmation but they went back on their word again and never sent me the refund.

Complete SCAM! I purchased a ticket through Farescan/ExploreTrip for a flight with TAP airline. Called the airline, they advised me that they are offering a full refund, but since I purchased my ticket (PNR: R5U8JM) through Farescan, they must contact the airline's helpdesk and the refund will be given immediately. The airline went as far as put a comment on my reservation that the refund must be requested. I sent all the information to Farescan. The company is refusing to issue a refund. TAP advised me that it is illegal and to let them know that I am a US citizen. I sent a copy of my passport and another request. Farescan is taking advantage of people in hard situations due to COVID -19. If I don't get a refund and response, I am going to turn to social media and begin exploring legal options. Shame on them.

I bought flight tickets at a very competitive price. I booked online and i got what i bought, no extra fees. I will buy my flights tickets with them in the future.

I had a recent flight and everything went very smoothly. I had a customer service representative call me recently to see how my trip was. I have never had such great service!

Love them! Great price and great service! I use the site to travel to salt lake city in may and used them to book my flight back home from Seattle! No real problems and I love that.

It is very difficult to gather all necessary information when planning a trip, especially a trip to a different country. Luckily, Exploretrip save me the trouble.

I recently booked an extremely short-noticed (like 1 and a half hours before take-off) flight from Honolulu, HI to San Jose, CA. Unbeknownst to me at the moment of booking, the date I needed was somehow switched to two weeks later. In such a frenzy to book my flight and get to the airport I didn't realize it and accidentally went ahead and booked this flight. Needless to say I had no flight for the intended evening and a flight for two weeks from when I needed it. Fortunately I was able to get to the airport and book the flight leaving that evening but now I had two tickets! I was really stressing about it.
The moment I got off my plane I contacted ExploreTrip customer service and got Samuel Sebastian as my customer service representative. I explained the circumstances to him and he was very understanding. He was very comforting in the matter despite my worry and was extremely patient and happy to help. FANTASTIC! He made an experience which I was worried would be a problem very pleasant and accommodating. He was very understanding about the fact I was on my flight and could not cancel immediately and was able to help me with my cancellation and waive any fees. As a customer, this made me extremely happy and comfortable with using and trusting the ExploreTrip service. Next time I fly I'll be reaching out to Samuel and ExploreTrip again knowing the great customer service he provides. Much credit to ExploreTrip for having such an outstanding representative on board.