ExploreTrip

I marked no insurance, but after submitting the form the button automatically changed to "yes" in the insurance section, increasing the final price by $100

Had a busy trip last month and booked my tickets with them I found very useful and website is also easily navigable got my confirmation within minutes I booked tickets with them.

I have just received the worst experience with ExploreTrip! I will never ever again use this service to book any future flights. I booked a flight 2 weeks ago and received a confirmation email that my flight was booked. I then noticed 2 weeks later that my credit card was not charged and I called ExploreTrip customer service to review this. Upon calling your customer service I was shocked by the rudeness of the customer service employee. He informed me that my flight was canceled. Due to absolute shock I wanted to speak with a manager. I informed him that I have received no notification, or email or any sort of communication that this flight was canceled. He was incredibly rude, raised his voice and would not transfer me to a manager and then hung up the phone. This whole experience is unacceptable! I booked a flight 2 weeks ago and now the same price has gone up in price by $100! Not only am i forced to pay more for the same flight due to their discrepancy. I should have been informed that this flight was not booked but I was not informed at all. Then I got treated appealingly on the phone with complete disregard for my situation. This is totally unacceptable. Do not book with this website!

Hi, This is Sheril and i booked my airtickets with exploretrip a fortnight back to travel from Atlanta to London. We booked 4 round-trip tickets to travel with my friends. Based on our recommendation of exploretrip to our other friends they also booked their airtickets with them. All of us consolidated could save some good dollars for our travel. All of us found that fares to be very reasonable as compared with our regular websites, where we used to book earlier. We have not faced any issues while booking, after booking and in travel. I found their services and offerings ot be quite legitimate and wish them good luck for their business and looking forward to use exploretrip for my next travel. Reason to write this review after was to show the other side of coin after seeing many negative talks. Generally it always happen, if we are not happy with something we always give a shout to its peak and if we are happy with something, we keep our-self quiet. Any business will have some unhappy customers, but that doesn\'t mean the website is not good for all. Sometimes it's our mistake as well when we try to expect more than the offerings. Good luck all and would recommend all to consider exploretrip for their travel.

Money exchange is a very profitable and good thing as a field of work, and its currency is wonderful

I bought the ticket about 2 months ahead but I found that my name was accidently typed in incorrect, so I called the explore support right away and was told that they cannot do it and I should call Airplane company to change the name. But Airline company told me this change souks be initiated by Exploretrip, sending the request with some kind of agent code. So I called back to Exploretrip, finally they said they will send the request to change the name and it will take some time. For 10 days I got no response from them even I sent email to support. So I called back and was told there is a fee associated it and they did not do it yet. After I agree to pay for the fee, I have a few calls to check the status and was told every time it should be done soon and do not worry, it was more than a month since I purchase the ticket. The response of final call is Airline company denied the request and Exploretrio cannot do anything more for me. I check with Airline company and was told there was no request at all. Only one week left before my flight schedule, fortunately I was able find some other way to solve the issue by myself.
My recommendation is if you are absolutely not expecting any issue after book the ticket then it's ok to use the site but do not expect any customer service at all.
One more thing, alothugh there is an escalating support email but no response also.

I was looking for some good discounted tickets. I came across this site. For my preferred destination I got my tickets with good saving from this site.

Stay away from this company. I booked a trip 2 months ago (08/17) for a trip that is in (12/17). I even received call at the same day of booking for confirming my trip. Today, just in case, I wanted to check details and confirmation of the trip I booked. I got online and went to their website and I was shocked that it shows that trip is cancelled. I immediately called them to check if there is an error. I was told that there was no error and trip was cancelled 3 days after the booking with reason due to airline pricing! They did not send any e-mail for cancellation and actually informed me that they do not email trip cancellations. They only call to inform and he told me that they had tried calling me. I received absolutely NO call from them. Now I am searching for the same flights somewhere else and it is around $2K more than what I originally booked. Everybody has to be warned from this company, and they need to go out of business! You better stay away from this website and go somewhere else.

After trying to cancel a flight with Air china, Customer service said I will be charged for the cancellation fee from the airline, 150$ each. (2 in total) Sucks, but I accepted. They sent me some weirdly worded email, and it was accepted. Airline cancelation fees are standard. A few days later before I even got my refund from air china, I saw a 300$ charge from these scum bags, than a few days after that I see a refund for around 400$ less than what I paid for the tickets. That's $700 in total cancellation fees. Of course I call up explore trip, and now its time for them to reveal there scam. Only now once they've charged you this ridicules for nothing 300$ extra charge that its a separate charge for no reason, and that the airline cancellation fee is separate, and than there proud to ask you to look over the weirdly worded email, confirming they can charge you it. Ethically this company is garbage. Customer service from day one is garbage. I've taken many flights and have to had cancel them, and this is the first time I've seen such a charge. It also happens to be the first time Amex has seen such a charge. A company that tries to make money duping customers, instead of having good customer service, and ethical practices. Should be shut down.

When a site get only 5 star reviews and 1 star reviews then something is fishy. Usually it will mean that all 5 star reviews are faked and skimming through a few of them this seems to be the case. I was looking for return tickets to Greece and after days of frustration not being able to find a decently priced ticket I find on skyscanner a crazily cheap ticket like 3 persons from exploretrip. Should have tipped me off that all other sites were 400+ more expensive. All happily and naively I purchase the ticket-in the past I have booked many times from 3rd party sellers and it has saved me quite a penny with no serious problems whatsoever up til now. One day later I get a call from them that the ticket is not available for this price and price has jumped 400$ more. Should have hang up just then. Idiotically I ask them if the new price has luggage included. The woman responded twice that yes. I repeated the question got the same answer. Then I checked similar tickets and figured out that with luggage included their ticket was still 200$ cheaper so what the hell. BIG MISTAKE. After I received my etickets I checked witht he airlines and wo and behold, my tickets DO NOT include luggage. That's a minimum extra 400$ for luggage which makes my ticket MORE expensive if didn't try to be an idiot and instead booked with Norwegian. Never again.

I logged into United.com and for some reason the site directed me to Explorertrip. They charge me $1,129.20 roundtrip for 3 adults which I'm ok with the cost but then the 2nd day I was sent another confirmation with a charge of $859.20. On top of all, they wanted to charge me an extra $100 to reserve seats because they said the main cabin was full as we will not be seating together unless I paid the additional $100. LIARS! I logged into United, there was plenty of seats available and was able to sit us together. Exploretrip is an outsourced company in India with very poor customer service. I've received various confirmations/PNR numbers. Their excuse is that they are experiencing technical difficulties. When I confronted the agent on the phone that I will never ever book with them. His answer was "Ok, no problem" I was like... Really?. WOW! My next step is to call United directly to make sure we are listed in their reservation system. I don't want to encounter any last minute surprises/mishaps on our November 2018 vacation.

I have a flight to Mexico on April 9th and of course I not able to go do to the virus witch is a world wide problem and international flights are not recommended, I call this $#*! of a company 3 times and I got different answers! One wanted me to pay 62 dollars more to get a credit of my flight, the other one wanted me to choose a date to flight at another time, the last call also wanted me to choose another day to be able to take a flight, but how do you choose a day if we don't know how long this virus is going to be around! I did not even asked for a refund I only wanted credit to be able to use at another time when is safe and the guy hung up on me. THE WORST AND $#*! COMPANY, AVOID AT ALL COST!@exploretrip #exploretrip