ExploreTrip

I always check my personal info multiple times before booking a flight and never had made a mistake writing my name but for some strange reason in this first time using ExploreTrip via skyscanner my name appears as Katerrine instead of Katerine. 3 weeks before my flight I notice this and call them only to find out that their representatives speak poor english and are trying to charge $150! To remove that one letter. I called the airline directly and they said it shouldn't cost anything but unfortunately they can't since it's a private fare. Explore Trip has not offered any solution besides paying the ridiculous fee. This is straight up abusive and will not use this service ever again.

I purchased a ticket with this company and received a confirmation. Hours later I was told that my credit card was declined. I emailed them asking them to try again and never got a reply. I sent them 3 emails on the next 48 hours, finally when I called them they told me that my reservation was cancelled, the reasons given were confusing and ambigous making it sound like the representatives were lying. At the end they offered me a new ticket (at 3 times the price of the original one, which I considered an insult). I gave up and decided to look elsewhere. All of their Costumer Service is based in India.

If I can give it less then one star I would. I repeat do not give them your business. Get in touch with your Mastercard, AMEX or Visa holder and make sure there are no odd transactions with Explorertrip. They dinged me two penalty fees for a cancellation made prior to 48 hours. I get that and I was cordial during our first conversation. They called me back again, wanting to reverse one, and charge me full for a flight, even though I have two confirmation emails saying I will be dinged 100 dollars x 2 for the cancellation. You will not be able to communicate with them at all. I promise you nothing will get done over the phone. I will be going to as many sites as I can to issue a firm warning. You get what you pay for an I will never book with them again. I'm posting this to as many review sites as I can. This is a wheel you do not want to spin.

Let's start with how horrible their customer service is. They'll keep you on hold forever and then they barely help you with your issue when they finally do answer. The only thing that kept me from rating it a 1 was the fact that their tickets were a good price. They spelled my middle name wrong g ont ticket so now it doesn't match my passport and claimed they weren't able to change my name. I'm not even sure if I'll still be able to fly. DO NOT USE THIS SITE unless you're willing to take the risk of them messing everything up.

I had to make a reservation for work to fly from San Francisco to North Carolina on short notice. I had to make sure the flight was booked and confirmed. When I realized my flight had not been confirmed I immediately called to cancel and made a reservation with the airline directly to ensure I would make it to my work location. This happened in the space of five minutes. When I called to cancel they told me that it would cost me $108 in tax fees. And on their website they say free cancellation within 24 hours and this was five minutes from the time I made the reservation. These people are CROOKS! CON ARTISTS! Book directly with the airline that's my advice!

They are the most manipulative, shady dishonest travel agency on the internet. The 5 star review is from their employee.

Booked United airticket to Japan through them for cherry blossom in April. Now the Covid 19 pandemic make United cancelled a lot of flights which affecting me as well. Instead of following the United cancellation policy this travel agency refused to do so, they only want you to rebook the ticket with them and pay the different for their higher price ticket and you must complete the travel by the end of 2020. In one email, this agency said United approved my refund, but a week later said United is not approving refund. This explore trip website is a scam business without any integrity. Do not spend your thousands of dollars hard earned money with them.

This was my first time booking with ExploreTrip and I was definitely weary from all the reviews. However, when I booked my trip, the customer service was very quick with responding to my inquiry about making sure my ticket was confirmed with the airline. I've had bad luck with that in the past with other booking sites. But due to the Coronavirus, we had to cancel our booking. I was on hold for quite some time, but totally understandable due to the crazy amount of cancellations due to the virus. Being on hold was better than the busy signal from China Eastern Airlines. My boyfriend was able to get them on the first try a week before the outbreak. I eventually got Roney on the phone and he helped me and my boyfriend get a 100% refund for our flights, no questions asked. I was worried that my money would gone from all these reviews, but ExploreTrip made it right and refunded us our money. I am overall happy with my experience and would consider booking again for future travel.

We had booked our tickets from India to Toronto. However, due to COVID we couldn't travel. Explore trip promised to give us new tickets for different dates, however they are not staying true to their word. On top of that, on each call they give false hopes, blatantly lie each time on deadlines, donot transfer the calls to their seniors. They are basically a bunch of cheats, unethical professionals who have unfortunately received a license for business. Non competent, liars, and high grade cheats.

They tried to book mi airplane tickets, they charged my credit card and after said that never was charged. Now I have the amount blocked and they doesn't want to call my bank to reverse the transaction.

I asked to cancel my reservation and erase the data of my credit card, but they still calling me and they still trying to charge my credit card.

Inclusive by mistake, they sent me by email information about others customers.

Be carefull with this company, Isn't a fraud but are very disorganized with bad service.

Booked 1 ticket, experience was fine. Recently booked 7 tickets, a day later they call me and request me to pay additional $14.95 per ticket for my seat perference. Even I selected "no perference". They still demand me to pay the money. I agrue with the CS on the phone, he gave me different excause for the fee. Even say it was on sale price deal, that's why it's required. After this experience. I will never buy from them again. Very fishy site and people to deal with. Very not honest. Now just hope they don't change me on my card or cancel my flights. But will not buy again.

If any of your flights are affected by Coronavirus and exploretrip.com is refusing to give you a FULL refund, contact your credit card company for fraud. Explore Trip tried to deny my refund after Turkish Airlines cancelled my flight. Explore Trip only offered me a credit. That wasn't going to work for me. I called Turkish Airlines and they said Explore Trip owes me a FULL refund. I called my credit card company. They took care of it and got me a FULL refund. This is a bad business! Do not book with them!

Our experience with explore trip(trip pro) it was awful or a scamming us to buy a ticket from u guys its was incomplete because my daughter dont have the ticket # she is an infant but should have the ticket# to be able to fly with us. We found out in the airport to checked in to United airline the Lady who did for our checked in couldnt find my daughters ticket#, so I tried calling many times and just hung up on me! And thats cost me full price $800 for my 1yr old daughter add it to the price I already for full price for my family which is I am not supposed to pay her full price only tax but its because it rush so have to pay that much! If u need evidence I have the receipt of how much I paid for my Daughters ticket. Pls advice and I need my money back to what I paid for my daughters with you explore trip.