Minh N.

They are the most manipulative, shady dishonest travel agency on the internet. The 5 star review is from their employee.

Booked United airticket to Japan through them for cherry blossom in April. Now the Covid 19 pandemic make United cancelled a lot of flights which affecting me as well. Instead of following the United cancellation policy this travel agency refused to do so, they only want you to rebook the ticket with them and pay the different for their higher price ticket and you must complete the travel by the end of 2020. In one email, this agency said United approved my refund, but a week later said United is not approving refund. This explore trip website is a scam business without any integrity. Do not spend your thousands of dollars hard earned money with them.

Their posted return policy is either store credit or refund. I read it & order few items.

After received items I want to return 1 dress but their return request authorization only give me store credit option so I chatted their online customer service, she said go head and print out the label and she will adjust it from their end. Before closing the chat forum I printscreen her confirmation.

They received my items along with hand written note and that online chat forum confirmation but still issue me store credit...! Call several time NOONE pick up. Now have to dispute with my credit card. So much trouble will never shop here ever again.

Also their some of their OVER PRICE stuff could be found on Forever 21 too. They buy already made cheap quality stuff from San Pedro and resale for so much higher mark up.