Evri

I sold my camera on ebay, booked next day delivery with Evri and dropped parcel to the parcelshop on 27 December 2022. A week later tracking showed parcel was never picked from parcelshop. Impossible to contact customer service which I believe doesnt exist. I went twice to parcelshop to check for parcel which was nowhere to be found. As I didnt didnt buy an insurance to cover the camera's full value they wont pay me more than 25 pounds. The camera costs 400 pounds. Just do the maths. This clown of a company rebranded from hermes to evri (the latter worse that the other) lost 2 of my parcels in the past. I feel a total idiot for using them again. Because of their incompetency, I lost my camera and 400 pounds of its sale which I have to refund to a very unhappy ebay buyer.
People and companies keep using them because they are a bit cheaper but if something goes wrong (which is most likely than not) you parcel is doomed and there is no way to speak to a human being to raise a claim. A horrible company that shouldnt exist. I suspect Evri drivers themselves are stealing parcels which they suspect to contain items of value that is why parcels simply dissapear. Avoid Evri at any cost. I will be glad to I see this company go bankrupt because they deserve for all the money and time loss, pain and suffering they have caused to their innocent, unsuspecting victims all this time. You should be ashamed of yourshelves

No human interaction, only talk to bot that is not helpfull at all, never respond to querys. Very unreliable

Should have a place for us to collect our parcel when we are not in, and not just send our parcel back to the sender. It's 2023 people

Dishonest staff, incompetent customer service and a CEO who doesn't give a dam about the company failing customer.
Very unprofessional and untrustworthy!

DO NOT ISE THIS COMPANY!

They give you a time never arrives you can never able to speak to some one human when thing go wrong always a robot on the end off the telephone.

Rubbish company at best they deliver late and at worst don't deliver at all
Why do suppliers use this useless failure?

I will never use them again and encourage others not too. Packages don't get delivered and it's impossible to speak to anyone to try and chase them.

Dispatched to USA, delivered to Wokingham, recovered, re-sent to USA...lost completely...they need to close their doors and give up...not competent!

Evri always make the customer disappointed in the case of parcel. It is taking so long to get the parcel to the customer.

Every single delivery that I have had from Evri has resulted in some kind of problem. How do you survive as a company?

Disgraceful company hopefully companies stop using them. 2 orders ive waited for and both have not been delivered

Say they deliver at 2359, absolute crap. Ohh and when you check its not there. Suprise surprise. Crooks.

Do not use this company a waste of space they never deliver or it's weeks before you actually get your parcel

If you get given this delivery company, I did from asos. You're $#*!ed. They are wank! Delayed 17 hours, and then even later on the delay. Useless