Evri

After waiting 3 weeks for my parcel to reach the UK from USA by DHL it arrived in Normanton, about an hour from my home, on 22/12 and was passed on to Evri. It has not moved since. Their website says it is delayed, no Sherlock, the robot on the phone, £6 per call, says it doesn't recognise the tracking number.
DO NOT USE THEM!

I ordered something from the ideal world in early November on the 12th they told me there was a delay and it would be delivered in one to 2 days 2 weeks after that and emails with no response it is not even possible to speak to a real person no existent when I order again ill ask who is the delivery company and will cancel when I here their name they are so bad they should not be trusted Hermes was as bad a name change is a waste of time

Dreadful service parcel showing as delayed then marked as delivered a week earlier although tracking showed as delayed just 6 hours earlier. Needless to say it was delivered and had to get a refund of the company I purchased off… don't understand why shops are using them as it costs them in the long run DO NOT USE!

Rec'd an email saying by parcel was successfully delivered, to the address given (a large office which has a open reception from 8am - 6pm). When I checked the photo, it showed the parcel was posted though some random residential doorway. When I enquired through the awful chatbot I rec'd a response that said that my address wasn't open (incorrect) and that my neighbour agreed to receive the parcel (incorrect it was posted through letterbox). They were unable to state the address where they posted the parcel but "the GPS shows the delivery driver was in the area" so none the wiser where my parcel is. Awful delivery service with the added dismal customer service. Avoid them if possible

Evri lost the parcel that I entrusted to them, containing 25 years worth of photographic slides. They don't seem particularly interested in trying to find it. Use any other company.

Despite the partial* rebranding, Evri is every bit as crap as it was when known as Hermes.

I set aside the 12 required hours (08:00-20:00), yesterday, for an arranged pickup. Nothing. I did the same today. Nothing. Tomorrow? Who knows? It'll be a Sunday so that's highly doubtful so now we're looking at Monday—day number four. I'm in a household with nervous, so-called 'rescue dogs' who react to just about anything and everything, and to describe us as being on tenterhooks for the past couple of days is putting it mildly. Their website: 'We've received your return request and we're expecting it from you shortly' as though the onus is on me, rather than them picking it up! Could they have messaged me? Yes! Did they? Nope! Do I expect either an explanation or an apology? Blimey, I almost made myself giggle, then, but perhaps that's a precursor to men in white coats coming in, I'm that close to the end of my tether.

Do I recommend them? Do I hell—absolutely not! And as for my one-star rating, well, that's only because a zero-star option isn't available.

*Partial because their identity still varies on different sites despite it being almost a year on, but poop still stinks of excrement no matter what you call it.

If i could leave this company a 0 star rating i would. Worst courier company i have ever come across, even to the point where i am considering not ordering from any company that uses them. All of the items i ordered 2 weeks before Christmas for presents have not shown up...some have said on the tracking that they have been delivered...no picture taken providing proof. Do they not understand in this day and age the majority of homeowners have ring door bells and security camera that clearly show no deliveries being made at the time they confirm they have? I have a community whats app group and the other residents in my area have experienced the same issues...even advising that the temp staff EVRI hire over the festive period are stealing the parcels. Recent orders since the new year, state on the tracking that the parcel is out for delivery then advise there has been a problem and a delay has occurred. Absolute shocking service, i do not know how this company is still in business. I am now having to spend my time contacting the places that i have purchased items from to say they haven't been receipted!...to be told EVRI have lost the parcel - funny that when its showing as being delivered...i am extremely frustrated given i cant get replacement items as out of stock so am now faced with waiting for refunds. EVRI take responsibility for the fact that you have ruined some peoples time over Christmas and are still doing so! The CEO needs to step in and take action. Dont know how there current rating is at 4 stars? Impossible with the service they provide.

Driver arrived in a mobile disco with the door wide open. Could not attract his attention by shouting through the upstairs window because the music overwhelmed my screaming. Eventually he did hear me but refused to turn down the music. What an inconsiderate and annoying way to deliver a parcel.

Evri has no apparent way to make a complaint, which is frustrating. The complaint form requires a selection from the drop down menu, but there is nothing to be selected so you can't send your complaint. Trying to rate the driver doesn't work either, as a message comes up saying thanks for doing so, even though I didn't provide a rating. No chance to do so.

Given that Evri don't care about providing any form of complaints procedure my only recourse would be a complaint in writing to their registered office, it seems. Is this reasonable? Far from it - an email address would be nice but they apparently don't have one. If they do they are hiding it very well.

I won't ever be using Evri for parcel deliveries, and won't in future buy anything from anyone sending by Evri.

Disgusting!
Our parcels are always dumped on the doorstep in sight to be stolen even tho we have a safe place on the delivery instructions. Do not use this company!

Waiting for another parcel sent 3 weeks ago, tracking is random and useless, other parcels "lost" or delayed 30 days, parcels damaged, left in the rain and/or in full view. Useless since November.

Evri reckon they deliver 2 million parcels a day. Yeah many to the wrong address, late, damaged. And 500,000 parcels each day don't get delivered at all.

If an online seller uses Evri I will not buy from them.

Evri your business model is broken, you get paid to do a job which often is not being done. At all, let alone badly. And you are not even the cheapest courier.

You are paying self employed zero contract delivery people a pittance which in more rural areas doesn't even cover motoring costs. That and the chaos at the delivery depots mean they quit, that is why you have "staff shortages".

You have no contactable customer service staff, just a useless money saving online moron.

Man at the top - you can no longer milk your business like the good old days. Perhaps think ahead a little, do your job, organise your business and save the hassle and misery caused to so many people by your shambolic company.

Would give a zero if possible
Would give a zero if possible. EVERY SINGLE ORDER I have placed where evri are responsible, it either gets delayed for weeks until I complain or the parcels disappear and state they have been delivered. Evri/Hermes whatever they are, load of poo. They need to get rid of this courier service. I've stopped ordering from anyplace that use Evri. They're actually the worst courier service I've ever had.

Another warning, during these times of hardship, evri are persuing an extra revenue stream by demanding customers pay an out of spec charge for parcels being out of spec i.e over stated weight and over dimension limits for packages.
Having experience of this, I now weigh, measure and take photographic proof with evri package sent via evri because I am receiving more and more demands for this extra charge even after I write the exact dimensions in big market pen on every package. If you receive one of these demands simply reply to the email, attach your proof of the package dimensions with a photo of the package on a weighing scale and this invoice will be cancelled by evri with an email telling you they are doing you a favour as their tape measure is more accurate than yours! My advice is to pay a little extra and go elsewhere as in the long run it will be cheaper and stress free as packages won't be getting missing and you won't be charged "extra charges" that others who cannot prove they were never at fault in the first place!

Evri delivered my parcel to complete strangers and then customer services refused any accountability. If I wanted my expensive items to be given away in the street I could have done that myself.

A car crash of a company masquerading as a delivery company. Avoid like the plague. Sadly companies use them and it will start to affect their reputation. DREADFUL - NEEDS CLOSING DOWN AND FAST but no-one is listening.

I have dropped off a parcel in parcelshop which I got a blue card as a receipt on the 29th May. It is now 13th May.I couldn't use the code in the card to track my parcel for some reason. I tried calling but I couldn't get pass the automated voice because the code is not the right one. There's no option to speak to an adviser, so it was going on in circles. I found an email to put my complaint forward. I used this however I got a bounce back saying the email is no longer in use. Very frustrating to deal with when there is a problem.

EVRI received parcel 11th December, listed it as delayed on 15th December and it has been that way for weeks. Tried contacting EVRI using their tracking service and even writing them a letter, nothing. Beginning to realise that my £200 item is now gone and EVRI is going to do nothing about it. I've seen 'whistleblower' reports in the media that state that there's absolutely nothing preventing EVRI employees stealing and mishandling parcels, which is probably what happened to mine as the large box certainly wasn't lost. You should think very carefully about using this company and you should outright NOT use them in the run up to Christmas. I certainly will never use the company again.