Evri

I sent a parcel with Evri covered under there £20 free insurance. The item sold on ebay for £12.95 and when delivered looked like it had been driven over! I obviously refunded my ebay customer and took the matter up with Evri. They have done nothing but put obstacles in the way rather than reimburse me £12.95 and the postage paid. They were sent photographs but they weren't interested. Issued a potential ccj against them for reimbursement but they are "fighting it". I am now a further £35 out of pocket in court fees. Don't bother using Evri if you want your item covered by insurance and expect to get reimbursement if there is a problem.

My daughter ordered a computer chair and it was despatched to Evri for delivery. I received the tracking number and given a date for delivery. I waited all day and checked their site only to be notified it wasn't being delivered. To add insult to injury the exact same thing happened the next day.
No delivery without any notification as to why.
There is no way to contact this company directly only their atrocious website which is of no help whatsoever. My daughter is going to contact Amazon to ask for a refund.
I would suggest to anyone that when it comes to this company, to avoid it like the plague they are useless.

If I could give no stars I would. Why is the courier delivering items at 5.03am, 3.56am and other times such as this. Why are all the packages left outside the communal building. I am disabled, i cannot carry things or move things. I fell trying to navigate the packages inside the building. Delivering items at such an early hour is unacceptable and dumping packages where anyone can take them is unacceptable. Being disabled more care should be taken with my deliveries. I am appalled at the service from Evri

Évri, the rebranded Hermes, are even more appalling than they were before. I have now not received five parcels, ordered from various companies, at various dates from the beginning of April. Their tracking system is a joke, their "friendly customer service team' is just an automated chat response which merely repeats the useless tracking information andI can find no way of contacting them direct. So now I will just avoid ordering from companies that use this delivery service. Appalling, terrible company.

I was returning an item to the retailer, I completed al the necessary documentation and returns requests etc.
I handed the parcel into the collection point and received my Track number.
After about 12 / 13 days I wondered why I had not had a refund, so I checked the progress of my parcel only to discover it had not moved in 11 days.
I contacted Evri to find out what was happening with the parcel only to receive a message the following day that they could not find it.
So my £200 item has gone missing and basically Evri do not seem to care or are going to find out why.
Same crap service different name. I have only click 1 star because I couldn't leave it blank, I give them no stars.

Absloutley shocking incomptence in being able to lose parcels, with no intention of finding them, customer service system is a joke that never works, automated chat that cuts you OFF, then emails with broken links to so called claim forms, so you spend more time emailing and chasing which costs you more money and time lost!

How do they solve the problem with hermes having a bad reputation on delivery etc, well you spend millions on a rebrand called Evri which looks like it was designed based off ransom letters, time you have painted all the trucks, sign written buildings etc waste of money when they can't even do the basics of picking a parcel up and delivering it to destination correctly!

3 times now Evri has just thrown my parcels over the back gate and the other day left it outside the gate on a public foot path, The driver sent to photo as proof of delivery, the parcel was not there when i went outside it had been stolen when i emailed Evri it went to an admin for approval and subsiquently was not approved im fuming

Sorry no way they are anything more than 1star. You can change your name but not your terrible service. Ordered a special birthday present and paid extra to get delivered on time. Sadly the retailer used these Muppets. If I'd known I would have purchased elsewhere. Never delivered a parcel on time this one was supposed to be delivered between 6-7today and at 6 receive a text... not coming. Customer service closed, birthday spoilt. They should not be able to deliver goods just terrible every time

Collection service is a SCAM
They make you pay more for the collection, then they don't come and tell you to drop it off, if you can't drop it off (chance are high as you already paid more to have this service), then the ask a fee to be paid to have the refund, but guess what? The fee is the amount you already paid for the service. PS; also confirmed from many people I talked to, that had exactly same experience.

DON'T DO IT! Probably the most unprofessional, uncontactable courier in the history of crap couriers. I knew I should have paid a bit extra for my USA, pre-Xmas delivery. Estimated date from these $#*!'s being 23rd December. As of today (5/1/2023) its only just left customs in the UK after being collected on 13/12/2022!
Anyone who gives these 'dangers' anymore than 2*, is doing so for no other reason than financial. Even when these weapons manage not to 'lose' parcels, they generally turn up in, let's say, less than a 100% state of delivery. Boll*cks to Hermes/Evri (tax dodge there somewhere me thinks), I'll pay extra elsewhere in future.
EVRI? Now I get it...Evri parcel has a slim to no chance of getting to their intended destination!

A number of days ago i ordered items,paid and was informed they were collected by evri.evri provided a tracking number and after more days cthe items failed to materialise. Spoke to supplier and was informed evri would deliver.more days and tracking stated in local depot.Today Tuesday 12 March,2024 supplier informed me items lost so another order.evri has depots full of items not delivered and many unlikely to be.This is what one pays for DONT USE THIS COMPANY

I had a driver who pictured my parcel infront a house door with a completely different number to my adress! After discussing with neighbours I discover that the delivery driver has pictured parcels infront of the same mysterious house! Absolutely unbelievable! The parcel is no where to be found, evri only offers BOT's on their customer service! Absolutely devastating as I had ordered a christmas gift, mortified. Never had a bad experience with them up until now and had seen bad reviews prior to this event, although they were the only delivery service available... Really hoping this issue gets sorted for dodgy delivery drivers who take parcels...

Be sure to use Evri.

Non existent customer service. Fail to deliver. Fail to update. Endless bot circles.

Don't forget to let the CEO Martijn.deLange at evri.com know about his great management of what is essentially, a mafia style of capitalism. "You got a problem, well, screw you."

One of the worst delivery company I have ever seen 🤮 3 times they told me they are coming and I cancelled my other appointments for evri but on exact delivery time they say "We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day" Even I didn't go my office to collect it because I live in a flat and I don't have any one to collect my parcel. I didn't find 0 start option.

I am disappointed each time I see Evri has my parcel. No human service, parcels NEVER arrive in the time slot given, new slots are never given and they have left a parcel of mine in a public space for it get stolen. New levels of useless.

They delivered my package to some unknown person at an unknown address and take a picture they could be anywhere. So you go through the long process of dealing with customers service that it a bot. You finally get an email that the issue is now with a customer representative. So they finally call you and you miss the call and a message is left that you can call back on that number but an email will be sent to you with more information. The email tell you nothing about you package and also tells you not to reply to the email address as you will get no response. So please tell me what in the hell do I do now. How incompetent can one company be and how much of your time and money can they waste. If you can avoid this courier service please do.

The morons at Evri decided to deliver my eBay customer parcel back to me (the sender) with no explanation or email! But I did get a nice picture of the parcel by my front door as proof of delivery, shame it is the wrong house.

Then when I tried to use their equally useless chatbot, it would only give me a selection of options, none of which was relevant. And their phone service (non human) was the same. Hopefully they will respond to this damning review.

After I had to apologise to my eBay customer, now I have to pay (again!) for delivery. Very poor customer service

Now they are saying to leave a message on their answer phone and they will get back to me, guess what…… there's no option for leaving a message. Also they sent me an email saying sorry for damaged item and they are looking into the delivery driver…… I bet it wasn't his fault that Evri printed out a new label, put it over my original label and delivered it back to me instead of its correct destination. Absolutely useless

Evri are by far the worst courier in the UK. They repeatedly fail to deliver any item sent here through them. They will claim no-one was home to take the delivery, but that is a lie. They send photos of other addresses and photos of the inside of the van. Then they claim they will return the item to the seller, and then lose it. It's impossible to contact anyone to try and resolve any of this. Unbelievably bad service.

Every time a seller forces me to use evri its a nightmare because they can't seem to even delivery a parcel 30 minutes up the road but can't seem to do that in a week they gotta be the worst courier company there is that why they came in last in the surveys and all the genuine review site I always have issues when companies use them as they are the cheapest but like everything in life the cheaper it is the less quality you get I have no idea how you can mess up something so simple so bad properly middle management as you have it at your warehouse but haven't bothered to delivery it for over a week which was meant as next day its not even going far 30 minutes to Glasgow which is so basic aviod if you can.

The last time i had a delivery, my package was abandoned on the communal stairway. It wasn't anywhere near the floor I live on even. The usual service is I'm lucky if the courier even knocks before dumping my package on my doorstep. Usually the first i know they've been is i receive an email saying the package has been delivered