Evri

I am calling on the government to close down this scamming, pirate,fraud company management and staff are the same stealing people parcel they are an international disgrace, i am calling on all sellers not to use these type of pirates for delivery. Sorry i can't give them minus 10 stars

My parcel should be delivered to a Gym ( house number 6) and I got the picture as proof of delivery which was taken somewhere else. I was in the Gym when it " was delivered" but practically it was not. So seeing that picture I went down to the street looking for that place which looks like the pict. And I have found it. It was house number 10. And parcel was gone by the time I got there which was literally 15 min later. How stupid someone has to be for that not being able to notice a big Gyim with big gate next to it, and not seeing that number 10 is only flats. Difference between 6 and 10, difference between a Gym and Flats... Obviously there is no normal customer service neither, someone to call, or if you want to spend £6 / min, you can increase your loss with that. I took a picture where the parcel was delivered with the house number (10) which is nothing to do with right delivery address which was 6.

I should have read the reviews. 1.07 stars is too many. My package was collected on time, but subsequently lot of stolen. I paid for insurance, but after many attempts to contact support, I was told that I need to make a claim because they couldn't find the package. 4 weeks later, a sorry, but your insurance is invalid. No package, no compensation and very angry. Evri is a company to avoid at all costs.

Evri (aka hermes) decide to not be bothered to deliver my parcel. They tracking states delayed due to a major event - they can't be bothered to deliver to Pembrokeshire. So they have my parcel with no way of contacting them. Pure evil company.

"One star is absolutely too much for them.

How it is at all possible such nonprofessional courier servis is at all operating? We live in a new build, many other couriers have no problem to find it.

After I saw on tracking they have "problem" to find it, I gave additional instructions via online chat how to find us. Instead delivery to us- a parcel returned "on request"(not known whose one) to the sender!

Completely ignored instructions! I repeated once again my request for delivery and detailed location via EVRI char-got reply that my request is opened and that my last request forwarded to manager also-tracking shows different-returned to the sender!

How such scammers are allowed to operate at all?

Poor customer service, impossible to get through to and delivery never reached destination. When I finally got through to someone, after endless phone calling through automated and online systems, they raised a claimed on my behalf. There was no follow up and then 6 weeks later I got an e-mail to say they won't pay.

Very dishonorable company and service.

Tried to arrange collection of an item to return. Nobody turned up between the times given to collect it. Tried to contact Evri who don't seem to want to talk to their customers as everything automated including so called "live chat". Changing name from Hermes to Evri seems pointless as customer service still terrible.
They need to change their customer service if they want to improve their company. Wouldn't use them by choice.

Just been on the receiving end of rudeness and verbal abuse from the Evri delivery driver. The parcel was for someone at a company and after simply asking who it was for, the delivery driver launched into a tirade of abuse directed at me! I hope never to have to deal with this shabby company ever again!

I have had a problem with parcels for two days. I am a seller and I sent about 20 parcels from the same point over the long weekend. I am disappointed with Evri's service. On the way from the moment the parcels were sent to the first sorting office where all my parcels were together, someone stole the contents of 6 parcels. For two days I have been receiving messages from buyers that they are receiving empty packages. However, contact with Evri is impossible. I will only add that the items were packed in boxes and well sealed. Someone cut the tape and stole things.

Having used evri before they rebranded i was quite apprehensive about receiving my delivery, after it was delivered this has only confirmed my reasons to be cautions and avoid using them where possible. Having ordered from an overseas supplier i expected the delivery to be a while however it was quite quick, but the quality of the delivery was horrendous. I had left my porch unlocked for the parcel to be thrown in, or even expecting it to be put in the bin for a safe place which they have done before but i was met with the parcel being tossed in the open garden for anyone and their gran to see. This is completely unacceptable as anyone could have taken it or the weather could have completely destroyed it. With no consideration for the parcels delivery i would avoid using evri at all costs based upon this unprofessional experience

Worse delivery company ever waited at home all day and didn't deliver went out to greet the driver they said they never had a parcel for me then they took a picture of my road and updated the tracking with missed delivery
Do not use these cowboys
Hermes changed there name because of very bad reputation and with Evri it had gone worse

To think rebranding would save them is a silly idea when their service has always been shocking. This company needs a complete overhaul to come close to every single other delivery company. Absolutely awful.

Do not use either Packlink or Evri as they lost my parcel and pointed the guilty finger at one another. I would not rest until I have had my refund of £11.50. Evri physically handled the parcel and yet they blamed Packlink - twins in fraud.

Do not ever use this company. Zero customer service and when they leave your parcels outside and they go missing they want you to contact the company you ordered from as if it is their fault. Totally inept company from top to bottom and their arrogance and lack of responsibility is astounding

I told them several time that my porch isn't a safe place to left parcel and asked several time to give them to my neighbours/nearest post office. 3 of them have been stolen. It is difficult to contact them, you can chat just with a computer. It is no annoying and I'm upset...a lot.